New M&M UI [website] started April 11, 2019
May 1, 2019, 8:57 am
#61
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Krisflyer wanted ungodly surcharges .... in the end I gave up and used a OneWorld award with one stop more. I take the corporal punishment that my wife will dish out over wasting some 250 EUR in scam sur-surcharges.
May 1, 2019, 9:13 am
#62
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,638
M&L worked for me online today & got a nice award on SQ with very little in fees 
the fact it worked came as a tremendous shock & I now need a stiff drink 
the fact it worked came as a tremendous shock & I now need a stiff drink
May 2, 2019, 4:24 pm
#64
Join Date: Dec 2011
Location: TPA, MUC
Programs: M&M SEN, Skywards
Posts: 148
Was calling LH customer service center in the US (had to look 5 min through the page to find the number) about a different issue. At the end of the call, told the rep how the new UI is terrible and he agreed and noted that LH is aware of it and has gotten a lot of negative feedback already. He said the issue was the the previous contract with the provider ran out/ cancelled, so they had to build a new wepage in a hurry. So hopefully, they'll come up with something more user friendly soon...
May 3, 2019, 6:16 am
#65
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Was calling LH customer service center in the US (had to look 5 min through the page to find the number) about a different issue. At the end of the call, told the rep how the new UI is terrible and he agreed and noted that LH is aware of it and has gotten a lot of negative feedback already. He said the issue was the the previous contract with the provider ran out/ cancelled, so they had to build a new wepage in a hurry. So hopefully, they'll come up with something more user friendly soon...
May 3, 2019, 8:17 am
#66
Join Date: Dec 2017
Location: WAW
Programs: LH SEN *
Posts: 1,152
There's been an improvement, the Upgrade Awards table with country chart is back:
https://www.miles-and-more.com/conte...e_EN_04_19.pdf
https://www.miles-and-more.com/conte...e_EN_04_19.pdf
May 3, 2019, 9:20 am
#67
Join Date: Nov 2018
Location: BRU
Programs: LH HON**
Posts: 383
Web allowing award seat booking of flights that call center claim have no availability (and I repeated the search while speaking to the agent).
Not possible to web search or web book travels like out to SFO and return from LAX.
Still no web visibility of award seats on other carriers (eg SQ), but available by phone.
To top it off, the agent reminded me that I should book before 9 May, or miles needed will go up.
Sigh.
Not possible to web search or web book travels like out to SFO and return from LAX.
Still no web visibility of award seats on other carriers (eg SQ), but available by phone.
To top it off, the agent reminded me that I should book before 9 May, or miles needed will go up.
Sigh.
May 6, 2019, 2:16 pm
#69
Join Date: Sep 2016
Location: ZRH/VLC/MIA/SFO/SIN
Programs: LX HON
Posts: 64
Miles & More could publish an open API on how to get/put the necessary data/information and have people build their own tools or website. And offer a 300k miles award to the best submission of a working UI redesign. I don't think it's incompetence that featured us this web page, rather than a lack of thorough executive decision on adequate IT investment. Since it looks like the page is pulling data for display from a certain amount of distinctively different systems, I wonder if the chosen Adobe Experience Manager stack was the right approach. Especially, since the rate of CRM related updates is rather low.
Right now hitting "Status Management" yields endless login attempts loops, with cookies reset and the domain whitelisted on all add-ons
.
May 7, 2019, 1:37 am
#70
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,497
May 7, 2019, 6:00 pm
#71
Join Date: Apr 2015
Location: Wrocław, Poland
Programs: SK *S, LH *S; Accor ALL Gold
Posts: 231
Tried clicking around M&M today, checking upgrade and flight awards. The random mix of English, Polish and German is just wonderful. I'm lucky I speak all three of those. I'm just afraid it will switch to French or Dutch (or both) after my flight to BRU, and that's gonna be worse. 
Also, tried booking something on LH.com. Similar breakages, just on a lesser scale (random switches to German). Plus the message on top of the site is about the French strike in English on the English website, but says "regular flights expected on Jan 16th" if you manage to switch to Polish (the message is in English, though).
This pile of (censored) is unbelievable. I've worked for two major IT corporations, one German, one American. If a release of such a broken product somehow ever happened in any of them, it would have been rolled back on day one and the managers would have some hard explaining to do (or even get fired).
A five star website. :P
Also, tried booking something on LH.com. Similar breakages, just on a lesser scale (random switches to German). Plus the message on top of the site is about the French strike in English on the English website, but says "regular flights expected on Jan 16th" if you manage to switch to Polish (the message is in English, though).
This pile of (censored) is unbelievable. I've worked for two major IT corporations, one German, one American. If a release of such a broken product somehow ever happened in any of them, it would have been rolled back on day one and the managers would have some hard explaining to do (or even get fired).
A five star website. :P
May 8, 2019, 4:45 am
#72
Join Date: Sep 2016
Location: ZRH/VLC/MIA/SFO/SIN
Programs: LX HON
Posts: 64
- the need to reduce the view-port or zoom settings to 80% to be able to use the website (the swiss.com is only usable at 65% on my MBP, especially if you have 20+ open bookings)
- status-management is not accessible anymore for the past 4 days for me, it was before though for a brief moment in history after the disastrous roll-out.
- no more statistics on number of flights taken, top-10 overviews, number of hours flown, etc.
- no more status stars information (the counter sometimes stops for up to half a year, which to me is incomprehensible unless they have some monkeys running our accounts manually)
- no accessible information on select miles in either the general my overview or the mileage account overview.
- select benefits overview is gone: no easily accessible information anymore and the "Choose your benefit under Miles & More Selections now" link is gone in the Inbox.
- {SALUATION} entries, where clearly nobody tested all pages of the web page before rolling out.
Thanks for your help though.
May 8, 2019, 10:32 am
#74
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,528
Yes it feels like LH.com has got worse and randomly switches to German. I had to book a lot of flights today and it was the worst experience I’ve ever had using an airline website. Heads would roll for this in any company I’ve worked with, it’s comically bad. I was wondering how much business they’ve lost because people simply couldn’t book their travel.
May 8, 2019, 11:04 am
#75
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,638
Yes it feels like LH.com has got worse and randomly switches to German. I had to book a lot of flights today and it was the worst experience I’ve ever had using an airline website. Heads would roll for this in any company I’ve worked with, it’s comically bad. I was wondering how much business they’ve lost because people simply couldn’t book their travel.