andywaw

The new site is totally useless. Flight statistics are gone, no info on Status Stars, even phone numbers under "contact" are not displayed in my profile!
Dead links, German words mixed with English and Polish (and it should be just Polish).
And, most importantly, award search is crap - no results EVER. Or neverending "please enter the airport name" when I already did.
I was looking for awards in July, nada. I called SEN Miles & More and voila! the route I wanted, available any day of the week, economy, business, you name it!
The award search online is supposed to be a helpful tool, show available flights, alternatives etc 24hrs a day and it should be designed to work. If the most important tool on the new site does not work, why did they release it to the public? Someone must have been paid for having it ready?
I don't want to make a call every time I fancy checking out any award flight ideas I might have.

goliath

I can see my Status star and date I could receive my next star in "Status Management":

(there's supposed to be a screenshot here, but it doesn't upload from my mobile device...)

andywaw

So you are lucky.
My status management shows only "Select miles" and, after scrolling down - a dead link to a credit card offer.

chris63

Flying Victor

Yup, this is a cherry on top of the cake. For me it randomly changes languages between German and English (should be English for me) when I click on links, or as you say, I have a sentence containing two languages, my "favorite" being " MONTH - TAGE - YEAR".
Apparently they don't even acknowledge the problem and the hotline says "you may call anytime" - well, I DON'T WANT TO CALL, the old version was buggy, but with this cr@p I don't know whether to cry or laugh... :/

andywaw

Is anyone lucky enough to open the upgrade awards table in their Miles & More site? Or the country chart?
(Not that I don't know the country chart in Miles & More by now, but isn't it considered essential information?)

When I click on the "Upgrade Awards table" link - the main profile page opens.
When I click on the "Coutry Chart" link, it takes me to "Current information".

Incidentally, both links are well hidden...

Flying Victor

Not me.
The first link points to https://www.miles-and-more.com/media..._951613936.pdf but there is no way (for me) to display this - goes back to main profile page.
The other doesn't take me anywhere - stays on the current page.

lefrid

Have you looked at the very useful info on the lounge finder?

LHSEN

GalaxyChris

Maybe it's a way to block award booking online before the devaluation due on 9th of may 2019, usually people rush last minute to do it.

Someone can tell me where to look for the flight class earning on partner ? I did not find it.

This website is a real disaster, this is not serious.

weero

I'm 'rushing' for 6 days straight now.

The even uglier side of this event is that the call centers pretend to be unaware of any technical issues and the 'lazy' web support centers in India and the Philippines claim it's all fine and dandy and refuse to test run it with my credentials .

A true new low in the long downward spiral of M&M.

chris63

Concerto

I am sure it is deliberate. After all, they treat us like utter idiots with the constant devaluations and the mileage amounts required by the Worldshop. Even a retarded clown would know he's being taken for a ride. I wonder if it has a future.

oliver2002

Can't you book the awards over the phone? I think I have not used the M&M web page to book an award for years (except maybe last spring when the agents couldn't see a condor award space to HRG).

andywaw

Yes we can do it over the phone. However, first I'd like to check different days, available alternatives, transfer points, connections, airlines... I don't mind sitting at my computer and doing it at my own pace. Even for an hour or two. I cannot imagine talking to an agent for that long, hoping they would happily go out of their way to answer all my questions.