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Goodbye LSG? [divestiture of Skychef & associated catering go-slow/strike activities]

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Goodbye LSG? [divestiture of Skychef & associated catering go-slow/strike activities]

   
Old Jul 9, 2019, 8:08 am
  #166  
 
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
Originally Posted by Vixit
- who signs the HON letters then, an EVP Marketing, or perhaps Spohr himself? Not that I think anyone cares about that nuance at this stage...
Nope.
Markus Binkert Senior Vice President Marketing
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Old Jul 9, 2019, 8:10 am
  #167  
 
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,609
Originally Posted by chris63
No email as HON, I would be ok if they instruct us to take vast amounts of food & drink from the FCL’s, bring an empty picnic hamper next time & fill it
Would take a few bottles of Louise from the MUC FCL for an inflight party.
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Old Jul 9, 2019, 8:12 am
  #168  
 
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,609
Originally Posted by Vixit
Also received it now, as well as my daughters who are FTL. Indeed a mention in SEN letter to eat in lounge, not mentioned in FTL letter.
Maybe because FTLs can only use LH lounges, but no other *A and contract lounges? I.e. often are out of luck at outstations.
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Old Jul 10, 2019, 2:13 am
  #169  
 
Join Date: Jun 2008
Location: PRG
Programs: M&M SEN**; FB Silver; IHG Platinum
Posts: 496
LH506/09JUL in C not affected.
LH1401/09JUL in Y - only pretzels handed over at aircraft door + limited beverages (no alcohol, no tea/coffee).
Last edited by NightFly; Jul 10, 2019 at 3:04 am
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Old Jul 12, 2019, 8:20 am
  #170  
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Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,563
Received a response from HON CS to my complaint regarding two intra EU J flights without adequate catering & i’m Entirely satisfied with the response, my most recent flights were via MUC & were catered as usual.
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Old Jul 12, 2019, 8:36 am
  #171  
 
Join Date: Jul 2017
Programs: AY Plat Lumo, LX SEN, Marriott Titanium
Posts: 461
Originally Posted by chris63
Received a response from HON CS to my complaint regarding two intra EU J flights without adequate catering & i’m Entirely satisfied with the response, my most recent flights were via MUC & were catered as usual.
How long did it take? I wrote my complaint 3 days ago but haven't heard back yet, though I'm just a lowly SEN.
Last edited by BlueNordicSky; Jul 12, 2019 at 8:36 am Reason: Typo
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Old Jul 12, 2019, 8:40 am
  #172  
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Originally Posted by BlueNordicSky
How long did it take? I wrote my complaint 3 days ago but haven't heard back yet, though I'm just a lowly SEN.
A week, which is very slow for a HON’s complaint IME but good response when it finally came which is more important
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Old Jul 12, 2019, 8:47 am
  #173  
 
Join Date: Jul 2017
Programs: AY Plat Lumo, LX SEN, Marriott Titanium
Posts: 461
Originally Posted by chris63

A week, which is very slow for a HON’s complaint IME but good response when it finally came which is more important
That sounds really slow indeed, they probably are flooded with complaints. I guess they will take 2-3 weeks for me. I hope the response will be as satisfying as yours.
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Old Jul 12, 2019, 9:39 am
  #174  
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The updated message on LH.com stating the issues are related to a shortage of staff read like they’re off sick! Not like they’re on strike and loathe the company...
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Old Jul 12, 2019, 9:52 am
  #175  
 
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,609
Originally Posted by hugolover
The updated message on LH.com stating the issues are related to a shortage of staff read like they’re off sick! Not like they’re on strike and loathe the company...
Officially they are not on strike, as it would be illegal to go on strike for the demands they have ...
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Old Jul 12, 2019, 1:36 pm
  #176  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,093
It seems Lufthansa is also not allowed to say they are striking either. Weird legal situation.
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Old Jul 12, 2019, 1:40 pm
  #177  
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Originally Posted by oliver2002
It seems Lufthansa is also not allowed to say they are striking either. Weird legal situation.
Which is correct, they are off ‘sick’ & working to rules with a vengeance
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Old Jul 12, 2019, 1:47 pm
  #178  
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Join Date: Nov 2006
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Originally Posted by hugolover
The updated message on LH.com stating the issues are related to a shortage of staff read like they’re off sick! Not like they’re on strike and loathe the company...
Indeed, the for sale sign at SkyChefs has caused a mysterious illness which was highly contagious 😷

& they are working diligently to apply health safety issues in the catering industry ^

How very dare anyone suggests they loathe the company ?
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Old Jul 13, 2019, 10:31 am
  #179  
 
Join Date: Aug 2015
Programs: Virtuoso Luxury Travel Agent; Bonvoy Titanium Elite; Hilton Diamond
Posts: 663
We bought intra-Europe C tickets, and one of the primary reasons was proper catering. What are Lufthansa giving as compensation? Clearly they are not delivering what has been promised here: https://www.lufthansa.com/us/en/business-class-on-short-and-medium-haul

"

Fine dining

Even on short and medium-haul routes, in Lufthansa Business Class you can expect a full meal which will be served on high-quality china."
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Old Jul 13, 2019, 2:16 pm
  #180  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,093
It seems they are giving 10kmiles and/or100-250€ cash per complaint.
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