Eurowings - tactics in avoiding compensation


Old Feb 21, 19, 2:05 am
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Eurowings - tactics in avoiding compensation

I want to share experience that I had with Eurowings last August and follow up story which ended last week.
I was flying with my wife by Eurowings on route Vienna-Hannover-Ibiza. In the morning we received message that Hannover-Ibiza will be delayed by 4,5 hours, no reason given. After we arrive to Ibiza 4,5 hours later, I contacted Eurowings by their online form, asking for compensation according to EU 261-2004. Automatic answer that I got was that they will answer within 6 weeks. Their whole Board is signed under automatic response
7 weeks passed, no answer. I tried again, same answer. Another 7 weeks passed, I realised this is their tactics. From 120 passengers on board probably only some of us filed complaint, very few probably insisted further.
My next step was contacting LBA (Luftfahrt-Bundesamt), after sending all the documents they contacted Eurowings and finally after 6 months passed 2x400 euros was in my account.
Advice: be persistent, do not give up.
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Old Feb 21, 19, 2:53 pm
Join Date: Feb 2002
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You could also go through EU Claim, which would admittedly keep 25% of the compensation. But it would save you a lot of hassle.
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Old Feb 21, 19, 6:57 pm
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It would not go any faster and it would have cost OP EUR 200 (2 x 100) to do so.

To be frank, sooner or later they pay up. Wasting time on follow-up is just that.
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