Eurowings - tactics in avoiding compensation

Reply

Old Feb 21, 19, 2:05 am
  #1  
Original Poster
 
Join Date: Apr 2012
Location: Maribor SLO
Programs: MM silver, Flying blue Platinum, A3 gold
Posts: 96
Eurowings - tactics in avoiding compensation

I want to share experience that I had with Eurowings last August and follow up story which ended last week.
I was flying with my wife by Eurowings on route Vienna-Hannover-Ibiza. In the morning we received message that Hannover-Ibiza will be delayed by 4,5 hours, no reason given. After we arrive to Ibiza 4,5 hours later, I contacted Eurowings by their online form, asking for compensation according to EU 261-2004. Automatic answer that I got was that they will answer within 6 weeks. Their whole Board is signed under automatic response
7 weeks passed, no answer. I tried again, same answer. Another 7 weeks passed, I realised this is their tactics. From 120 passengers on board probably only some of us filed complaint, very few probably insisted further.
My next step was contacting LBA (Luftfahrt-Bundesamt), after sending all the documents they contacted Eurowings and finally after 6 months passed 2x400 euros was in my account.
Advice: be persistent, do not give up.
Mbcan is offline  
Reply With Quote
Old Feb 21, 19, 2:53 pm
  #2  
 
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 7,554
You could also go through EU Claim, which would admittedly keep 25% of the compensation. But it would save you a lot of hassle.
Concerto is online now  
Reply With Quote
Old Feb 21, 19, 6:57 pm
  #3  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 41,815
It would not go any faster and it would have cost OP EUR 200 (2 x 100) to do so.

To be frank, sooner or later they pay up. Wasting time on follow-up is just that.
Often1 is online now  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread