Paid for seat selection, but unable to select seat
Jan 30, 2019, 1:32 pm
#1
Original Poster
Join Date: Sep 2010
Location: Oslo, Norway
Programs: BA blue
Posts: 148
Paid for seat selection, but unable to select seat
Hi,
I just booked a flight on lufthansa.com with Brussels airlines for OSL - BRU - AGP.
I paid the very little extra for the SN Economy Light & Relax package primarily to have seat selection. But when i go to select seats on lufthansa.com it says i can't select seats until check in. And on brusselsairlines.com it simply says seat selection isn't available.
Have i misunderstood the Light & Relax package, or is something wrong somewhere? Does it take a while to sync everything before i can select seats?
I just booked a flight on lufthansa.com with Brussels airlines for OSL - BRU - AGP.
I paid the very little extra for the SN Economy Light & Relax package primarily to have seat selection. But when i go to select seats on lufthansa.com it says i can't select seats until check in. And on brusselsairlines.com it simply says seat selection isn't available.
Have i misunderstood the Light & Relax package, or is something wrong somewhere? Does it take a while to sync everything before i can select seats?
Jan 31, 2019, 6:03 am
#2
Join Date: May 2005
Location: Switzerland mostly
Programs: LX Sen, EK Gold, HH Diamond, IHG Plat, Sirius Gold, BA Gold
Posts: 357
Just happened to me too and after having spent 24 minutes on the phone with CS in Brussels, I was told that paid seats were not guaranteed in case of a change of aircraft (ha ha !) and at Check-in my paid seats in row 10 now became seats in row 20 - Horrendous customer service (I spoke to the Supervisor too). It’s not the money it’s that this is a typical case of ripoff. Multiply paid seats by the number of flights a day and figure out the additional revenue with no service rendered. Sad ...
Jan 31, 2019, 12:52 pm
#7
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
Jan 31, 2019, 1:03 pm
#8
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,626
But, as you say it is a lh.com booking that wouldn’t be the case unless you have the 24h hold. I’d call LH to ask & file a report as well.