Senator Booking Guarantee
Jan 18, 2019, 6:54 am
#1
Original Poster
Join Date: Nov 2016
Location: ZAG
Programs: LH SEN & DL Plat
Posts: 360
Senator Booking Guarantee
Dears,
I just now spent 45 min with my coorporate travel agency on the phone trying to book in Y+ the flights MUC-PVG / PVG - MUC for February.
Since my desired return flight is overbooked in Y+ the lady can not get me on the flight even that I am trying to book in "G" and use the Senator "booking guarantee".
As I am fullfiling all criteria, why do the flights not clear ? Anybody has an idea wh<t could be done ?
Thanks for your inputs.
I just now spent 45 min with my coorporate travel agency on the phone trying to book in Y+ the flights MUC-PVG / PVG - MUC for February.
Since my desired return flight is overbooked in Y+ the lady can not get me on the flight even that I am trying to book in "G" and use the Senator "booking guarantee".
As I am fullfiling all criteria, why do the flights not clear ? Anybody has an idea wh<t could be done ?
Thanks for your inputs.
Jan 18, 2019, 7:17 am
#2
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,158
The CTA has to waitlist you and send the booking to a certain queue. If they don't know how to do that, ask them to waitlist the booking and you call the SEN line and give them the details to send it to the right queue. If the flight is closed for waitlisting nothing can be done by a CTA and you have to call LH directly to make a new reservation.
Jan 18, 2019, 8:24 am
#3
Original Poster
Join Date: Nov 2016
Location: ZAG
Programs: LH SEN & DL Plat
Posts: 360
The CTA has to waitlist you and send the booking to a certain queue. If they don't know how to do that, ask them to waitlist the booking and you call the SEN line and give them the details to send it to the right queue. If the flight is closed for waitlisting nothing can be done by a CTA and you have to call LH directly to make a new reservation.
Jan 20, 2019, 3:27 am
#5
Join Date: Oct 2004
Programs: LH HON
Posts: 3,420
I think the issue was that your Corporate agent did not send it to the proper queue. Since LH won’t touch agent bookings, the other issue was probably LH telling you to take care of it.
next time, have the TA get in touch with LH (they have a travel agents desk for that) or book with LH directly
next time, have the TA get in touch with LH (they have a travel agents desk for that) or book with LH directly
Jan 21, 2019, 3:25 am
#6
Original Poster
Join Date: Nov 2016
Location: ZAG
Programs: LH SEN & DL Plat
Posts: 360
So, again I spoke with the travel agency and LH.. apparently, there is a limited number of booking guarantees that LH is offerin depending on route. So in my case, it reached the maximum already. I am only dissapointed since I have planned my appointments counting on the booking guarantee and LH should really not advertise it as a benefit or change the description on their website.
Jan 21, 2019, 5:00 am
#7
Join Date: Sep 2013
Posts: 2,188
So, again I spoke with the travel agency and LH.. apparently, there is a limited number of booking guarantees that LH is offerin depending on route. So in my case, it reached the maximum already. I am only dissapointed since I have planned my appointments counting on the booking guarantee and LH should really not advertise it as a benefit or change the description on their website.
Last edited by mmff; Jan 21, 2019 at 5:55 am Reason: Typo