Lufthansas understanding of Customer Service in F
Jan 8, 2019, 8:41 am
#91
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,566
Your not & I have seen it happen, just not to me & if I were you I would have been far from happy, completely unacceptable for a SEN in F
Jan 8, 2019, 8:43 am
#92
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,566
Jan 8, 2019, 9:32 am
#93
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,609
Maybe not ideal in your world, but how does pressing the call button subtract from the F experience? I do not like doing it too much, but would do it if necessary.
Jan 8, 2019, 9:50 am
#94
Original Poster
Join Date: Jul 2016
Location: TXL
Programs: IB G; EY S
Posts: 102
This seems not to be the case at LH, from what Ive heard here in this thread so far.
Maybe LH isnt the perfect First Class product for me then, because I like the very attentive treament, nevertheless I dont think its my fault, that I have received a shortfall in service.
I think its very reasonable to expect that in First Class, you could expect a FA to be present at some point, when your lights have been switched on 30 minutes ago while the rest of the cabin is still sleeping.
Yes, I could have pressed the call button, however when travelling in First Class, I expect a more attentive treatment.
I dont have a problem at all with going to the galley and ask for something, and I dont see this as a huge part of the service shortfalls here, the worst part and what I wanted to adress here was definitely the situation in the galley.
Jan 8, 2019, 9:55 am
#95
Join Date: Sep 2008
Posts: 7,875
In the same way you having to call out or wave your hand around to get the attention of the waiter at a Michelin starred restaurant would detract from the experience.
Jan 8, 2019, 10:22 am
#96
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,609
Its obviously not ruining an otherwise perfect F experience, but as mentioned before, I am very used to ME carriers or SQ, and I never had to press the call button, because the FA tend to be very attentive.
This seems not to be the case at LH, from what Ive heard here in this thread so far.
Maybe LH isnt the perfect First Class product for me then, because I like the very attentive treament, nevertheless I dont think its my fault, that I have received a shortfall in service.
I think its very reasonable to expect that in First Class, you could expect a FA to be present at some point, when your lights have been switched on 30 minutes ago while the rest of the cabin is still sleeping.
Yes, I could have pressed the call button, however when travelling in First Class, I expect a more attentive treatment.
I dont have a problem at all with going to the galley and ask for something, and I dont see this as a huge part of the service shortfalls here, the worst part and what I wanted to adress here was definitely the situation in the galley.
This seems not to be the case at LH, from what Ive heard here in this thread so far.
Maybe LH isnt the perfect First Class product for me then, because I like the very attentive treament, nevertheless I dont think its my fault, that I have received a shortfall in service.
I think its very reasonable to expect that in First Class, you could expect a FA to be present at some point, when your lights have been switched on 30 minutes ago while the rest of the cabin is still sleeping.
Yes, I could have pressed the call button, however when travelling in First Class, I expect a more attentive treatment.
I dont have a problem at all with going to the galley and ask for something, and I dont see this as a huge part of the service shortfalls here, the worst part and what I wanted to adress here was definitely the situation in the galley.
Jan 8, 2019, 10:25 am
#97
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,592
When I fly F, the very least I expect is that one of the FAs will press the call button for me... One FA should be stand-by continuously to observe whether I am inclined to push the call button, so that I can avoid all unnecessary movement in my seat.
Jan 8, 2019, 10:25 am
#98
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,609
It is not a Michelin starred restaurant, but a plane. But I have been to Michelin 3-star restaurants on different continents and signalling the need for something by establishing eye-contact with a waiter was certainly necessary at occasion. No big deal.
Jan 8, 2019, 10:26 am
#99
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,609
Jan 8, 2019, 10:30 am
#100
Join Date: Sep 2008
Posts: 7,875
Completely unnecessary!
When I fly F, the very least I expect is that one of the FAs will press the call button for me... One FA should be stand-by continuously to observe whether I am inclined to push the call button, so that I can avoid all unnecessary movement in my seat.
Jan 8, 2019, 10:34 am
#101
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,523
Its obviously not ruining an otherwise perfect F experience, but as mentioned before, I am very used to ME carriers or SQ, and I never had to press the call button, because the FA tend to be very attentive.
This seems not to be the case at LH, from what Ive heard here in this thread so far.
Maybe LH isnt the perfect First Class product for me then, because I like the very attentive treament, nevertheless I dont think its my fault, that I have received a shortfall in service.
I think its very reasonable to expect that in First Class, you could expect a FA to be present at some point, when your lights have been switched on 30 minutes ago while the rest of the cabin is still sleeping.
Yes, I could have pressed the call button, however when travelling in First Class, I expect a more attentive treatment.
I dont have a problem at all with going to the galley and ask for something, and I dont see this as a huge part of the service shortfalls here, the worst part and what I wanted to adress here was definitely the situation in the galley.
This seems not to be the case at LH, from what Ive heard here in this thread so far.
Maybe LH isnt the perfect First Class product for me then, because I like the very attentive treament, nevertheless I dont think its my fault, that I have received a shortfall in service.
I think its very reasonable to expect that in First Class, you could expect a FA to be present at some point, when your lights have been switched on 30 minutes ago while the rest of the cabin is still sleeping.
Yes, I could have pressed the call button, however when travelling in First Class, I expect a more attentive treatment.
I dont have a problem at all with going to the galley and ask for something, and I dont see this as a huge part of the service shortfalls here, the worst part and what I wanted to adress here was definitely the situation in the galley.
To to be honest, I’ve also done countless SQ F flights, and I have to press the call button on SQ way more than on LH (though they’re much quicker to come when you do press it!) It’s different styles, one not difinitevely better than the other, and as you’ve said it comes down to personal taste.
Jan 8, 2019, 10:34 am
#102
Join Date: Sep 2016
Location: CH
Programs: LX SEN
Posts: 899
Indeed. The alternative is a standing buttler. But then passengers would complain about the lack of privacy.
I am a very infrequent F flyer, but I tend to go the the galley myself if I need anything, rather than even using the bell. Also, I am not sure than many passengers seek immeidate contact with FAs when they wake up in pyjamas.
I am a very infrequent F flyer, but I tend to go the the galley myself if I need anything, rather than even using the bell. Also, I am not sure than many passengers seek immeidate contact with FAs when they wake up in pyjamas.
Jan 8, 2019, 11:10 am
#103
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Platinum
Posts: 2,001
I really hope you’re being sarcastic, because this is completely false. And I’m happy to compare “dining report cards” if you really want it to come to that.
Jan 8, 2019, 11:10 am
#104
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Platinum
Posts: 2,001
There’s no need to cite you’re Michelin star experience. He’s just wrong.
Jan 8, 2019, 11:14 am
#105
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,566
Completely unnecessary!
When I fly F, the very least I expect is that one of the FAs will press the call button for me... One FA should be stand-by continuously to observe whether I am inclined to push the call button, so that I can avoid all unnecessary movement in my seat.
Do you book it online or call the First Class line ?
