Lufthansas understanding of Customer Service in F
Jan 5, 2019, 10:51 am
#31
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,629
Your a regular F flyer & a member here, so I would expect you to know that LH F is dining on demand but anyway, it is specifically the Pursers job to inform you of that with the welcome onboard.
Jan 5, 2019, 10:59 am
#32
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Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
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Sounds like a good assessment of the situation.
I have had god and bad crews including LH and LX, but only about 1 bad in 10-20 good on these two airlines. But the good and very good crews on LH are usually better, from my perspective, than the good crews on some of the other "premium" carriers, especially the ME3, where service is often more standardized and robotic.
I have had god and bad crews including LH and LX, but only about 1 bad in 10-20 good on these two airlines. But the good and very good crews on LH are usually better, from my perspective, than the good crews on some of the other "premium" carriers, especially the ME3, where service is often more standardized and robotic.
Crews on LX & LH usually fall into the outstanding category, F Flight attendants don’t get there by accident or rotation, they are chosen & trained to serve in First Class, clearly the OP’s Purser & FA’s need serious re training
Jan 5, 2019, 11:05 am
#33
Join Date: Nov 2014
Location: Colorado, US
Programs: LH Senator BA Silver
Posts: 162
Yes, I've heard that to be the case but haven't tried it yet. In Asia, I will say I was pretty impressed with BR in J from Bangkok to LAX via Taipei - both on their 77X product last year. The FAs impressed me in particular in this regard.
Jan 5, 2019, 12:03 pm
#34
Join Date: Dec 2009
Location: BCN/SIN
Programs: SEN**, Ex TK Elite+, Ex IB Sapphire, Hyatt Gold, Bonvoy, Meliá Platinum
Posts: 649
Well you wouldn't know what I flew, would you? After 35 years flying I can assure you I have seen and experienced a lot. Yes SQ is out of any airline's league, if you don't like it or you prefer LH that's your personal choice. I responded to the original post, you don't like it, good for you!
Jan 5, 2019, 12:10 pm
#35
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
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Well you wouldn't know what I flew, would you? After 35 years flying I can assure you I have seen and experienced a lot. Yes SQ is out of any airline's league, if you don't like it or you prefer LH that's your personal choice. I responded to the original post, you don't like it, good for you!
Same here
SQ is fine.
F is F J is J
Jan 5, 2019, 1:40 pm
#36
Join Date: Jun 2000
Location: NYC -- UA 1K; SPG Platinum; HH Diamond.
Posts: 2,917
Your experience, unfortunately, is totally inconsistent with mine in LH F and you should raise it with LH.
From my end, I love the LH F hard and soft products, and the professionalism of the crew. I usually have the FA put the bedding on as soon as possible after take off, and they always ask me about the meal service (i.e. what appetizers and main course I will want when I wake up). Never had a issue.
From my end, I love the LH F hard and soft products, and the professionalism of the crew. I usually have the FA put the bedding on as soon as possible after take off, and they always ask me about the meal service (i.e. what appetizers and main course I will want when I wake up). Never had a issue.
Jan 5, 2019, 4:12 pm
#37
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
Some of this is you being too demanding and not communicating enough, and some of it is definitely LH’s fault.
You should definitely give feedback. I always do, and sometimes to the purser directly, and I’ll sometimes get points compensation for it (although I never complain with that expectation). I got 40k free miles last time.
You should definitely give feedback. I always do, and sometimes to the purser directly, and I’ll sometimes get points compensation for it (although I never complain with that expectation). I got 40k free miles last time.
Jan 5, 2019, 4:13 pm
#38
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
Jan 5, 2019, 4:34 pm
#39
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,718
Jan 5, 2019, 4:35 pm
#40
Join Date: Oct 2004
Programs: LH HON
Posts: 3,420
Jan 5, 2019, 7:00 pm
#41
Join Date: Jan 2019
Posts: 11
I wholeheartedly agree, after 30+ segments in LH/LX F over the last 15 years I may have had 3-4 bad crews. It happens, like it does at any airline or any hotel. I also think LH is usually very open to feedback when it is done in a respectful manner.
Jan 5, 2019, 10:07 pm
#43
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
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IME, LH & LX are grateful for feedback, they understand it’s important for their business, it should be provided in a constructive manner & I provide feedback when the service has been exceptionally good not just when it’s bad, they need to know who their best Staff are, not just the poor ones.
Jan 6, 2019, 12:16 am
#44
Join Date: Jun 2014
Posts: 187
Jan 6, 2019, 1:39 am
#45
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 764
I agree that this happens from time to time with LH F and it shoudn‘t. My last outbound flight to SIN on the A380 was about the same as the OP reported. It was a completely full flight before christmas. The crew was more like a imperfectly functioning robot. Unfriendly, unwilling to work (not like the robots are), dining on demand gots answers like „in one hour or so you can get your meal“. It has nothing to do what you paid for your ticket. We were on full fare F. Our return flight from HKG was exactly the opposite: one of the best F crews I ever had.