Flight delay compensation
Dec 10, 2018, 10:43 am
#1
Original Poster
Join Date: Jul 2015
Location: DFW
Posts: 522
Flight delay compensation
Hello, I was flying ORD-MUC-OTP. My ORD-MUC flight was delayed by 3 hours because the aircraft left MUC late (not sure why it left late).
I ended up missing my connecting MUC-OTP flight by about 15min. This flight was scheduled to arrive at OTP at 5:50PM. I was stuck at MUC for over 6hr waiting for the 10:20pm flight to OTP which didn't arrive until 1:15AM. I was given a 10EUR meal voucher at the airport.
Could I be due compensation for this delay?
I ended up missing my connecting MUC-OTP flight by about 15min. This flight was scheduled to arrive at OTP at 5:50PM. I was stuck at MUC for over 6hr waiting for the 10:20pm flight to OTP which didn't arrive until 1:15AM. I was given a 10EUR meal voucher at the airport.
Could I be due compensation for this delay?
Dec 10, 2018, 3:39 pm
#3
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Dec 10, 2018, 7:38 pm
#4
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Usually the Captain announces the reason onboard for such a long delay.
Was your inbound flight delayed ?
You are due compensation as long as the reason was not extraordinary, such as Medical emergency, extreme Weather, ATC restrictions.
Dec 11, 2018, 9:18 am
#5
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Join Date: Jul 2015
Location: DFW
Posts: 522
Strongly suggest you do as much investigating yourself as you can, LH typically do all they can to avoid paying EU261 compensation.
Usually the Captain announces the reason onboard for such a long delay.
Was your inbound flight delayed ?
You are due compensation as long as the reason was not extraordinary, such as Medical emergency, extreme Weather, ATC restrictions.
Is anyone on this forum able to find out why? The pilot or crew only said that the plane was late arriving into ORD, but didn't say why it was late leaving MUC.
Dec 11, 2018, 12:24 pm
#6
Join Date: Aug 2005
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Usually you just claim EU261 compensation. LH will usually reply by saying that you are not due compensation because it was an extraordinary circumstance they could never have prevented. Then you reply back that according to such and such court decision these circumstances are not considered extraordinary and that you expect payment, after which LH usually will pay.
HTB.
Dec 11, 2018, 12:30 pm
#7
Join Date: Jun 2009
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Lufthansa routinely tries to deny valid EC261 claims, there is zero chance they are going to voluntarily help you. Just file the claim and then fight it out depending on what they say back.
Dec 11, 2018, 12:49 pm
#8
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While it is LH's burden to prove an "extraordinary circumstance" there is nothing to fight about if you haven't done the leg work yourself.
Dec 11, 2018, 7:55 pm
#9
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My ORD-MUC flight arrived in MUC 3hr late because the plane was coming from MUC and was delayed 2hr departing there.
Is anyone on this forum able to find out why? The pilot or crew only said that the plane was late arriving into ORD, but didn't say why it was late leaving MUC.
Is anyone on this forum able to find out why? The pilot or crew only said that the plane was late arriving into ORD, but didn't say why it was late leaving MUC.
Check the historical weather in MUC at the time of departure & the departure times of flights scheduled to leave at the same time.
If the Weather in MUC was ok & not causing delays to other flights then it’s most likely technical & therfore in Germany not considered extraordinary.
Dec 12, 2018, 3:05 am
#10
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Be aware that it is almost 100% certain that initially your claim will be rejected. Then reply back maintaining the claim (unless LH has a very good reason for delay, i.e. the delay was extraordinary).
Dec 12, 2018, 5:34 am
#11
Join Date: Mar 2008
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My ORD-MUC flight arrived in MUC 3hr late because the plane was coming from MUC and was delayed 2hr departing there.
Is anyone on this forum able to find out why? The pilot or crew only said that the plane was late arriving into ORD, but didn't say why it was late leaving MUC.
Is anyone on this forum able to find out why? The pilot or crew only said that the plane was late arriving into ORD, but didn't say why it was late leaving MUC.
If yes, LH does not owe you a compensation, as the aircraft arrived 2h24min late. That's well below the threshold of 3 hours.
For your onging travel to OTP it's another story assuming it was on a single ticket, as you missed your connecting flight.
Last edited by athome; Dec 12, 2018 at 5:46 am
Dec 12, 2018, 7:50 am
#12
Original Poster
Join Date: Jul 2015
Location: DFW
Posts: 522
Are you talking about LH435 leaving ORD on 25th Nov?
If yes, LH does not owe you a compensation, as the aircraft arrived 2h24min late. That's well below the threshold of 3 hours.
For your onging travel to OTP it's another story assuming it was on a single ticket, as you missed your connecting flight.
If yes, LH does not owe you a compensation, as the aircraft arrived 2h24min late. That's well below the threshold of 3 hours.
For your onging travel to OTP it's another story assuming it was on a single ticket, as you missed your connecting flight.
I have checked a few other flights departing MUC on the 15th between 3 and 5pm and do not see any major delays. I checked the weather on the 15th and did not see any rain or fog.
Dec 12, 2018, 10:19 am
#13
Join Date: Mar 2008
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I just had a look on the details:
LH435 arrived on 16-Nov in MUC at 15:42 (instead of planned: 12:50).
LH1654 MUC - OTP planned departure at 14:55 left MUC at 16:24.
That's 42 minutes after your arrival. That should have been enough time for the transfer.
Why were you not capable to get the flight? Did LH told you that you cannot reach it? Did you rebook to the MUC - OTP leg already before departure in ORD yourself?
LH may have an argument stating that it was feasible to get the connecting flight (which was also delayed [by 1h29min at departure in MUC]). Therefore they may reject your claim.
LH435 arrived on 16-Nov in MUC at 15:42 (instead of planned: 12:50).
LH1654 MUC - OTP planned departure at 14:55 left MUC at 16:24.
That's 42 minutes after your arrival. That should have been enough time for the transfer.
Why were you not capable to get the flight? Did LH told you that you cannot reach it? Did you rebook to the MUC - OTP leg already before departure in ORD yourself?
LH may have an argument stating that it was feasible to get the connecting flight (which was also delayed [by 1h29min at departure in MUC]). Therefore they may reject your claim.
Last edited by athome; Dec 12, 2018 at 10:36 am
Dec 12, 2018, 10:22 am
#14
Join Date: Oct 2018
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However, bigger issue I had with sending the request. First got lost in LH five star IT, next was not delivered due to internal error of the form, finally I made it old school via mail...
Dec 12, 2018, 11:42 am
#15
Original Poster
Join Date: Jul 2015
Location: DFW
Posts: 522
I just had a look on the details:
LH435 arrived on 16-Nov in MUC at 15:42 (instead of planned: 12:50).
LH1654 MUC - OTP planned departure at 14:55 left MUC at 16:24.
That's 42 minutes after your arrival. That should have been enough time for the transfer.
Why were you not capable to get the flight? Did LH told you that you cannot reach it? Did you rebook to the MUC - OTP leg already before departure in ORD yourself?
LH may have an argument stating that it was feasible to get the connecting flight (which was also delayed [by 1h29min at departure in MUC]). Therefore they may reject your claim.
LH435 arrived on 16-Nov in MUC at 15:42 (instead of planned: 12:50).
LH1654 MUC - OTP planned departure at 14:55 left MUC at 16:24.
That's 42 minutes after your arrival. That should have been enough time for the transfer.
Why were you not capable to get the flight? Did LH told you that you cannot reach it? Did you rebook to the MUC - OTP leg already before departure in ORD yourself?
LH may have an argument stating that it was feasible to get the connecting flight (which was also delayed [by 1h29min at departure in MUC]). Therefore they may reject your claim.