Will HON ground service take care of me? Delayed inbound into FRA
Nov 30, 2018, 3:04 am
#16
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,632
Nov 30, 2018, 3:27 am
#17
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,150
Glad it worked well.
LX HON team failed me in ZRH last week, delayed incoming from LUX leaving me 20mins to connect to MIA (HON in paid F). Landed at remote stand. No car. Had to get the bus then RUN to A Lounge where they said I'd have to wait for the next shuttle which was leaving at the same time as my flight. Had to push them to arrange a special car, car stand said they'd ordered me a direct transfer and don't know what happened. Hopeless. Due to forced car made it as they were about to close the door. I trust the system in FRA as it's always worked for me, ZRH they don't seem to be able to abide by their own rules sometimes.
LX HON team failed me in ZRH last week, delayed incoming from LUX leaving me 20mins to connect to MIA (HON in paid F). Landed at remote stand. No car. Had to get the bus then RUN to A Lounge where they said I'd have to wait for the next shuttle which was leaving at the same time as my flight. Had to push them to arrange a special car, car stand said they'd ordered me a direct transfer and don't know what happened. Hopeless. Due to forced car made it as they were about to close the door. I trust the system in FRA as it's always worked for me, ZRH they don't seem to be able to abide by their own rules sometimes.
Whenever I asked for the car they usually tried to organize one as soon as possible, the longest I've waited so far were a few minutes (because they had to find a driver, funnily in this scenarion we were joined by a guy flying to India whose flight was sheduled to depart in the next ten minutes, and we got the limousine instead of the van too that time). All other times I could just walk to the counter at the entrance, ask for the limousine, proceed to the limousine counter, scan the boarding pass and immedaitly head down to either the van or the limousine.
Nov 30, 2018, 6:32 am
#18
Join Date: Oct 2004
Programs: LH HON
Posts: 3,420
Well, I recently arrived in ZRH early enough to change to an earlier flight. I got to the lounge at 4:45, boarding started at 5:05, flight was at 5:35. I was told they can rebook me to that flight but I would have to walk to the gate and take the bus as they won’t have drivers until then...
Nov 30, 2018, 7:51 am
#20
Join Date: Oct 2004
Programs: LH HON
Posts: 3,420
Nov 30, 2018, 8:54 am
#21
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,632
Nov 30, 2018, 9:00 am
#22
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,632
Nov 30, 2018, 9:16 am
#23
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Platinum
Posts: 2,001
If the system only works some of the time, it defeats the purpose of the whole system. It's meant to give us peace of mind that we'll be taken care of, but the reality is that we still have the same, if not more stress, that we won't make our connections. Now we're playing a guessing game--will there be support or not?
Nov 30, 2018, 12:49 pm
#24
Join Date: Nov 2011
Location: LON, BOM
Programs: BAEC Gold, LH SEN, Vistara Platinum
Posts: 177
If the system only works some of the time, it defeats the purpose of the whole system. It's meant to give us peace of mind that we'll be taken care of, but the reality is that we still have the same, if not more stress, that we won't make our connections. Now we're playing a guessing game--will there be support or not?
Comparatively, LH is far better with short connections and I have been driven almost every time in FRA. Sometimes an agent to receive upon arrival in case of irrops.
Glad it worked out well San Gottardo!
Nov 30, 2018, 11:10 pm
#25
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,632
My last three connections in ZRH have been sub 1h, flying in F. Compared to the longer connections, where I don't mind the bit of a walk to FCL A and be driven, the short connection assistance is a complete disaster, especially when doing D to E. From what I've learnt, LX has its hands tied by Airport Security Control, but that doesn't mean its a convenient excuse not to perform.
Comparatively, LH is far better with short connections and I have been driven almost every time in FRA. Sometimes an agent to receive upon arrival in case of irrops.
Glad it worked out well San Gottardo!
Comparatively, LH is far better with short connections and I have been driven almost every time in FRA. Sometimes an agent to receive upon arrival in case of irrops.
Glad it worked out well San Gottardo!
LH F & HON handling in FRA is managed by LH.
Dec 8, 2018, 11:16 am
#26
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,625
Excellent RDS service today
Due to a delayed inbound, parked at the Eastern end of FRA by the highway. Doors opened 5 minutes before scheduled departure of my connecting flight. The LH staff said they would try and get me to my flight, but my bagage might not make it, they advised. Anyway, after the usual platform tour and the quick stop at the RDS passport booth, I made it, as the last pax. I was on board 5 minutes after scheduled departure, having had to climb the outside spiral staircase (elevator was already locked) and board through the rear bridge as the front bridge had already been disconnected.
Kudos to LH! They treat their HON customers well.
(Will have to pick up a duck on the return)
Kudos to LH! They treat their HON customers well.
(Will have to pick up a duck on the return)
Dec 8, 2018, 8:20 pm
#27
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,632
Due to a delayed inbound, parked at the Eastern end of FRA by the highway. Doors opened 5 minutes before scheduled departure of my connecting flight. The LH staff said they would try and get me to my flight, but my bagage might not make it, they advised. Anyway, after the usual platform tour and the quick stop at the RDS passport booth, I made it, as the last pax. I was on board 5 minutes after scheduled departure, having had to climb the outside spiral staircase (elevator was already locked) and board through the rear bridge as the front bridge had already been disconnected.
Kudos to LH! They treat their HON customers well.
(Will have to pick up a duck on the return)
Kudos to LH! They treat their HON customers well.
(Will have to pick up a duck on the return)
It has to be experienced to understand fully just how amazing this service is & full credit to the team at FRA ^
LX should send some of their SWISSPORT Staff down to FRA for some training
Dec 9, 2018, 4:16 am
#28
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
Due to a delayed inbound, parked at the Eastern end of FRA by the highway. Doors opened 5 minutes before scheduled departure of my connecting flight. The LH staff said they would try and get me to my flight, but my bagage might not make it, they advised. Anyway, after the usual platform tour and the quick stop at the RDS passport booth, I made it, as the last pax. I was on board 5 minutes after scheduled departure, having had to climb the outside spiral staircase (elevator was already locked) and board through the rear bridge as the front bridge had already been disconnected.
Due to a misplaced pushback truck the departure was delayed by some 50 minutes but my luggage did not make it. On arrival in NRT an ANA employee with a clipboard was waiting for me to take down details of my bag as we walked to immigration. They must have put my bag on a later ANA flight as it was delivered to where I was staying on the outskirts of Tokyo later that afternoon!
The service worked even for a Cessna HON™
