Lounge at Manchester T1 - Disgrace
Jan 20, 2022, 2:30 am
#151
Join Date: Jan 2003
Location: London, UK
Posts: 5,653
Not going to get into the topic of the mods, as that's against the TOS, however what's clear is that both the MAN and LHR lounges are rubbish. They're neither up to the standards of their Star Alliance peers (at LHR) nor even up to the standards of British Airways at T5, whom the Galleries First has actually arguably improved due to Rona.
Nov 23, 2022, 4:56 am
#153
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,576
Nov 23, 2022, 9:10 am
#154
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
Nov 23, 2022, 10:29 pm
#155
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,626
Nov 25, 2022, 4:34 am
#156
Join Date: Feb 2020
Location: Munich, Düsseldorf, Zurich
Programs: LH Senator*, IHG Diamond Elite, Accor ALL Diamond
Posts: 13
yes although they have recently had this new approach to only let you in with “reservation” meaning paying customers. Keep insisting or ask for manager. This place is a disgrace 🙄
Nov 25, 2022, 10:11 pm
#157
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,576
Another low point, hard to imagine they could manage that, LH of course pay & ‘reserve’ some space accordingly, insisting or asking for the Manager would be the right approach, add to that ask them to call the LH duty Manager
Nov 26, 2022, 1:01 am
#158
Join Date: Aug 2011
Programs: Star Alliance Gold, Oneworld Silver
Posts: 765
Nov 27, 2022, 6:08 am
#159
Join Date: Feb 2020
Location: Munich, Düsseldorf, Zurich
Programs: LH Senator*, IHG Diamond Elite, Accor ALL Diamond
Posts: 13
Passengers with status/business class tickets take away seats for paying guests. So they try to send them away :-) Happened twice last month being Senator. I just kept standing around the desk discussing with them - at some point they were annoyed enough to let me in
Nov 27, 2022, 6:45 am
#160
Join Date: Aug 2011
Programs: Star Alliance Gold, Oneworld Silver
Posts: 765
Disgusting. I hope you complained in the strongest terms to LH. In turn, LH should make it clear to whichever third world outfit that runs these lounges (the BHX lounge is crap too) that they are in breach of contract. Favouring booze tourists over status pax just because some twit has worked out they get a few pounds extra for booze tourists is a disgrace.
Nov 27, 2022, 10:59 am
#161
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
Lounges routinely turn away PC-type guests when they are busy - but I'm guessing there's a much looser contract between lounge operaors and the providers of this type of perk. Most likely pay less than the airlines, too; so PC guests are admitted on a more or less standby basis.
Nov 27, 2022, 11:32 am
#162
Join Date: Oct 2010
Location: UK
Programs: UA Gold
Posts: 66
Thank you all for the feedback. We haven't gone the LH route to the USA since last Dec - when the lounge was not open. We're familiar with the 'offerings' and as long as we can get a coffee and some yellow gloop on toast or dead pig on barm cake we'll be happy 
A poor lounge still beats 'no lounge at all' when we fly with SAS.
A poor lounge still beats 'no lounge at all' when we fly with SAS.
Nov 27, 2022, 12:15 pm
#163
Join Date: Feb 2020
Location: Munich, Düsseldorf, Zurich
Programs: LH Senator*, IHG Diamond Elite, Accor ALL Diamond
Posts: 13
It seems unlikely they turn away airline guests: there'll be some sort of contractual obligation to look after them, and they carry with them a payment from the airline.
Lounges routinely turn away PC-type guests when they are busy - but I'm guessing there's a much looser contract between lounge operaors and the providers of this type of perk. Most likely pay less than the airlines, too; so PC guests are admitted on a more or less standby basis.
Lounges routinely turn away PC-type guests when they are busy - but I'm guessing there's a much looser contract between lounge operaors and the providers of this type of perk. Most likely pay less than the airlines, too; so PC guests are admitted on a more or less standby basis.
Nov 27, 2022, 7:28 pm
#164
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,576
Thank you all for the feedback. We haven't gone the LH route to the USA since last Dec - when the lounge was not open. We're familiar with the 'offerings' and as long as we can get a coffee and some yellow gloop on toast or dead pig on barm cake we'll be happy
A poor lounge still beats 'no lounge at all' when we fly with SAS.
A poor lounge still beats 'no lounge at all' when we fly with SAS.
Do agree though that a lounge is better than no lounge…..
Nov 27, 2022, 7:30 pm
#165
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,576
