Austrian damaged my child stroller and won't pay compensation
Aug 28, 2018, 1:14 pm
#106
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The stroller is mentioned in the first post, its a Cybex Priam: CYBEX PRIAM
Further down that product page you see how it folds: https://www.youtube.com/watch?time_c...&v=1CpT6Hh_psw
Further down that product page you see how it folds: https://www.youtube.com/watch?time_c...&v=1CpT6Hh_psw
Aug 28, 2018, 1:33 pm
#107
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The stroller was checked as two items, and I have provided and included the two luggage tags earlier in this thread (subsequently had them removed as was told contain personal references).
Last edited by mikimedic; Aug 28, 2018 at 2:33 pm
Aug 28, 2018, 7:30 pm
#108
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Explain to the manufacturer - what exactly?
'The Austrian airlines oil stained my canopy - can you please clean it'?
You cannot be serious.
On the receipt, what other proof of ownership would you enclose? on compensation - I want compensation for a canopy to be cleaned and the cut fixed; and for a loose handle to be fixed as well. I would certainly request the manufacturer to do so, once I know that Austrian will cover the cost, and I believe this is quite clear in my request to the Austrian.
'The Austrian airlines oil stained my canopy - can you please clean it'?
You cannot be serious.
On the receipt, what other proof of ownership would you enclose? on compensation - I want compensation for a canopy to be cleaned and the cut fixed; and for a loose handle to be fixed as well. I would certainly request the manufacturer to do so, once I know that Austrian will cover the cost, and I believe this is quite clear in my request to the Austrian.
I believe that OS damaged your stroller and should pay for the repairs but it is my humble opinion that your strategy is ineffective. If you don't agree have a lawyer write the next letter.
Aug 29, 2018, 2:17 am
#109
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Yes! Many companies will go above and beyond to build a brand. I have experienced this many times. Call and ask. And if not they can refer you to someone who can repair the damage. Once you have an invoice for the repair you have a specific "ask" for OS. OS is not going to approve reimbursement for a repair that has not yet taken place.
I believe that OS damaged your stroller and should pay for the repairs but it is my humble opinion that your strategy is ineffective. If you don't agree have a lawyer write the next letter.
I believe that OS damaged your stroller and should pay for the repairs but it is my humble opinion that your strategy is ineffective. If you don't agree have a lawyer write the next letter.
Aug 29, 2018, 2:44 am
#110
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Tmi has not done this as a matter of policy for some time. These days, if it is outside the normal warranty period, you have to pay. Their 'no questions asked, we'll fix it no matter how long you've had the item' is sadly gone. You may be thinking of Briggs & Riley.
Aug 29, 2018, 3:27 am
#111
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The OP is faced with two courses. Make do and mend, or have the vehicle professionally repaired. If opting for the latter, he's free to seek restoration from Austrian. A favourable outcome will be down to the OP's determination and his willingness to appropriate time and funds to the project. But even with the tenacity of a bulldog and the wealth of Croesus, success may well be elusive.
Again, the lesson is CHECK THERE'S NO DAMAGE TO YOUR BAGS BEFORE LEAVING THE AIRPORT.
Aug 29, 2018, 3:48 am
#112
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Regardless of the fact that the airline will pay for the damages, the passenger usually has to get an assesment of the damage and an estimate to repair the damage first when submitting a claim. I doubt anyone but Cybex is authorised to repair this high end stroller... so contacting them for an assesment and estimate of repair is required even for a court case 
If Cybex says it cannot be repaired the replacement value comes into play...
If Cybex says it cannot be repaired the replacement value comes into play...
Aug 29, 2018, 4:31 am
#113
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Regardless of the fact that the airline will pay for the damages, the passenger usually has to get an assesment of the damage and an estimate to repair the damage first when submitting a claim. I doubt anyone but Cybex is authorised to repair this high end stroller... so contacting them for an assesment and estimate of repair is required even for a court case
If Cybex says it cannot be repaired the replacement value comes into play...
If Cybex says it cannot be repaired the replacement value comes into play...
canopy: 105 CHF
https://www.buybuybaby.com/1/1/22665...tumn-gold.html
Chassis:
299 GBP
https://groovystyle.co.uk/brands/cyb...r-chassis.html
Aug 29, 2018, 5:10 am
#114
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You are assuming the canopy and chassis is beyond repair and needs replacement, an assesment of which insurance companies (that are eventually behind the airline's process) usually don't accept. You have to get that assesment from an authorised source... @:-)
Aug 29, 2018, 5:32 am
#115
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The links provided give a rough estimate for replacement. Canopy is certainly beyond repair (i.e. the physical cut). Even if there was no cut, dry cleaning would probably be around the same price (and questionable whether the oil stains could even be removed). As for the chassis repair - repair work per hour in Switzerland plus postage costs would certainly be higher than the replacement.
Aug 29, 2018, 6:19 am
#116
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Captain Obvious here...
Since FT will not be paying for the repair or replacement, can I suggest that you send all this to OS (again) (no we don’t have any better contact suggestions) or take it up with a lawyer. I am interested in the outcome, but further speculation on the merry-go-round thread will not advance your situation.
Since FT will not be paying for the repair or replacement, can I suggest that you send all this to OS (again) (no we don’t have any better contact suggestions) or take it up with a lawyer. I am interested in the outcome, but further speculation on the merry-go-round thread will not advance your situation.
Aug 29, 2018, 6:57 am
#117
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Captain Obvious here...
Since FT will not be paying for the repair or replacement, can I suggest that you send all this to OS (again) (no we don’t have any better contact suggestions) or take it up with a lawyer. I am interested in the outcome, but further speculation on the merry-go-round thread will not advance your situation.
Since FT will not be paying for the repair or replacement, can I suggest that you send all this to OS (again) (no we don’t have any better contact suggestions) or take it up with a lawyer. I am interested in the outcome, but further speculation on the merry-go-round thread will not advance your situation.
Aug 29, 2018, 7:55 am
#119
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OS has already answered by denying a claim for anything, whether that is some cash, a replacement or a payment for repairs. That ship has sailed.
OP is left with whatever legal remedies he may have. He signed a contract with OS agreeing to Vienna venue but claims that he has a court somewhere else which will nonetheless adjudicate and enforce his claim, presumably in his favor.
OP should then file that claim wherever and perhaps once filed and then once adjudicated, come back and let us know what happened.
OP is left with whatever legal remedies he may have. He signed a contract with OS agreeing to Vienna venue but claims that he has a court somewhere else which will nonetheless adjudicate and enforce his claim, presumably in his favor.
OP should then file that claim wherever and perhaps once filed and then once adjudicated, come back and let us know what happened.
Aug 29, 2018, 8:28 am
#120
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Simply nothing other than informing the interested public (as I believe the FT has quite some reputation in the flying circles) of the treatment by Austrian airlines.