The next evacuation of a Terminal - FRA
Aug 7, 2018, 7:56 pm
#16
Join Date: Dec 2015
Location: Seoul
Programs: None anymore
Posts: 983
Real story officially tweeted by police is that a screener let a French family of four go despite having tested positive for explosives. So blame falls squarely on the screener.
LH is completely incompetent. They cancelled the US flights due to spoiled food, while UA flights took off regardless.
after 3 hours wait at Senator service counter, my wife could only be booked home 2 days from now, they refused to release luggage, and to add insult to injury refused hotel, meals, transportation. No mentioning of EC compensation either.
LH is completely incompetent. They cancelled the US flights due to spoiled food, while UA flights took off regardless.
after 3 hours wait at Senator service counter, my wife could only be booked home 2 days from now, they refused to release luggage, and to add insult to injury refused hotel, meals, transportation. No mentioning of EC compensation either.
How terrible... Sorry for your wife.
Aug 7, 2018, 11:20 pm
#17
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,837
No EC 261/04 comp. is due as this clearly extraordinary
Aug 8, 2018, 2:14 am
#18
Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 751
Depends if it’s still extraordinary soon if it becomes more of a regular occurrence. Yes, EC261 doesn’t apply as it is extraordinary, however, if you are connecting through FRA (in this case) airlines still have to get you to your final destination by the most reasonable route possible.
Aug 8, 2018, 2:39 am
#19
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,627
Train voucher
Passengers travelling within Germany whose flights were cancelled can use trains of Deutsche Bahn. The flight ticket can be converted into a train ticket of Deutsche Bahn here.
If it is not possible to convert the ticket due to time constraints, we recommend that a regular train ticket is purchased.
Refund of purchased train ticket
If you have purchased a train ticket from Deutsche Bahn and would like to have this refunded, we ask for your kind understanding that in case of a retro-active refund, the value of the unused flight coupon is applicable. We also request to apply for a refund of your ticket with your issuing office after completion of your trip.
https://www.lufthansa.com/online/por...n&src_cntry=DE
Aug 8, 2018, 2:42 am
#20
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
DB = German Rail didn’t go anywhere on main ICE route towards Cologne either due to a fire that damaged ICE tracks in Siegburg
Aug 8, 2018, 6:30 am
#21
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
Aug 8, 2018, 6:58 am
#22
Join Date: Mar 2000
Location: Germany
Posts: 2,634
Aug 9, 2018, 2:19 am
#23
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,152
I find the reason given rather weird. All thid because of one positive explosives test?
Didn‘t they do a second one?
When I was in the army and had to take those tests at the airport of course they were always positive! (Blackpowder from shooting). Not to mention that those tests are rather uncertain in the first place. (It also happened to me that first tests was positive and second was not). I was never kept for additional screening, only was asked a few questions sometimes, but was always allowed to fly and yet nobody evacuated a terminal because of me! There are dozen reasons why this test can be positive.
Didn‘t they do a second one?
When I was in the army and had to take those tests at the airport of course they were always positive! (Blackpowder from shooting). Not to mention that those tests are rather uncertain in the first place. (It also happened to me that first tests was positive and second was not). I was never kept for additional screening, only was asked a few questions sometimes, but was always allowed to fly and yet nobody evacuated a terminal because of me! There are dozen reasons why this test can be positive.
Aug 9, 2018, 2:22 am
#24
Join Date: May 2008
Location: Montreal
Programs: Aeroplan, M&M
Posts: 583
I find the reason given rather weird. All thid because of one positive explosives test?
When I was in the army and had to take those tests at the airport of course they were always positive! (Blackpowder from shooting). Not to mention that those tests are rather uncertain in the first place. (It also appened to me that first tests was positive and second was not). I was never kept for additional screening, only was asked a few questions sometimes, but was always allowed to fly and yet nobody evacuated a terminal because of me!
When I was in the army and had to take those tests at the airport of course they were always positive! (Blackpowder from shooting). Not to mention that those tests are rather uncertain in the first place. (It also appened to me that first tests was positive and second was not). I was never kept for additional screening, only was asked a few questions sometimes, but was always allowed to fly and yet nobody evacuated a terminal because of me!
Aug 9, 2018, 2:30 am
#25
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,152
Aug 9, 2018, 4:31 am
#26
Join Date: Jan 2003
Location: HEL
Programs: *G, used to be with TK but left due to their corruption and political ties
Posts: 4,406
Depends if it’s still extraordinary soon if it becomes more of a regular occurrence. Yes, EC261 doesn’t apply as it is extraordinary, however, if you are connecting through FRA (in this case) airlines still have to get you to your final destination by the most reasonable route possible.
Aug 10, 2018, 3:22 pm
#27
Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 751
I'm afraid this is incorrect. EC261 does apply. The EC261 provision about extraordinary circumstances is only with regards to the right to compensation. Even if there are extraordinary circumstances you still have the right to care and right to rerouting. In this case this means that the passengers should get meals, hotel, phone as necessary and also be rebooked per the regulation.
Aug 10, 2018, 4:50 pm
#28
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,038
Contract of carriage might stipulate more options, in theory. But the airline must supply at least what is defined in the Regulation, and if it fails to do so, refund any reasonable expenses.
Aug 11, 2018, 12:54 pm
#29
Join Date: Nov 2008
Location: AMS
Posts: 899
I was supposed to fly FRA-OPO but my flight went out empty because of the evacuation. I was flying in J on a paid ticket (and *G) and got rebooked on TAP to LIS and then to OPO. TAP, however, did not load any meals in business class (most of us did not eat since breakfast due to the evacuation and it was a dinner flight) and LIS-OPO was an all-Y flight. Who to complain to? LH or TAP?
Last edited by fivesixseven; Aug 11, 2018 at 12:59 pm
Aug 12, 2018, 10:15 am
#30
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,038
Both. But I don't think you have much legal basis to expect anything other than goodwill gesture. If you got something to eat at Frankfurt, you could try to have it reimbursed under Duty to Care, but it's not a sure thing.