LH flight complaint

Old Jul 28, 18, 7:30 am
  #1  
Original Poster
 
Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: AC25K, AS MVP, WS Silver, Marriott Plat, Hyatt-Explorist, DL,BA,KE
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LH flight complaint

Hi all,

I flown a LH flight from HKG-MUC in J recently, however the entertainment system did not work during my flight and I would like to file a complaint. However, when I search online for the email address it was not there. If anyone know their email, please reply to this thread. Thank you.
Jma12 is offline  
Old Jul 28, 18, 7:42 am
  #2  
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 5,145
Originally Posted by Jma12 View Post
Hi all,

I flown a LH flight from HKG-MUC in J recently, however the entertainment system did not work during my flight and I would like to file a complaint. However, when I search online for the email address it was not there. If anyone know their email, please reply to this thread. Thank you.
You need to file your complaint via the LH website & their online feedback form.
chris63 is offline  
Old Jul 28, 18, 8:10 am
  #3  
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Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: AC25K, AS MVP, WS Silver, Marriott Plat, Hyatt-Explorist, DL,BA,KE
Posts: 1,955
Thank you, just submitted the complaint form online.
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Old Jul 28, 18, 9:13 am
  #4  
 
Join Date: Sep 2015
Location: Chicago, USA
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Yes online feedback form is the way to go. Had same issue in my last flight in F a few days ago, IFE and wifi not working for the entire plane. They responded within hours with 10,000 miles credit...do not expect more.
Ordfly is offline  
Old Jul 28, 18, 9:23 am
  #5  
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 5,145
Originally Posted by Jma12 View Post
Thank you, just submitted the complaint form online.
Be prepared for a long wait for a response
chris63 is offline  

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