Flight change on Brussels Airlines / Tomorrowland
#1
Original Poster
Join Date: Oct 2017
Posts: 32
Flight change on Brussels Airlines / Tomorrowland
A friend of mine is on the flight from JFK-BRU on July 25 operated by Brussels Airlines (with return flight on July 30). The flight is part of a Global Journey Tomorrowland package (a music festival). She wants to change the departure flight to July 26 and keep the return. The issue is:
- Brussels Airlines' call center is unwilling to make any changes to the ticket, and keeps referring to their Tomorrowland call center.
- The Tomorrowland number doesn't work (calls hang up after a few mins, and also their callback never happens). Their email address is also unresponsive. Also, it only operates between 9am-5pm CET.
I'm wondering if my friend is out of luck and has to buy a new round trip. Here are a few questions:
- Is there any way to have any Star Alliance airline take over the ticket? Does anything happen at T-24 that would make changes possible without involving Tomorrowland?
- If I'm at JFK tomorrow to check in for my flight, is it likely I can change her flight at the airport check-in counter? We're on the same ticket but I'm taking the originally booked flight.
- If she only books a new one-way flight to BRU (i.e. an award flight), how willing is Brussels Airlines to let her take the return flight?
- Brussels Airlines' call center is unwilling to make any changes to the ticket, and keeps referring to their Tomorrowland call center.
- The Tomorrowland number doesn't work (calls hang up after a few mins, and also their callback never happens). Their email address is also unresponsive. Also, it only operates between 9am-5pm CET.
I'm wondering if my friend is out of luck and has to buy a new round trip. Here are a few questions:
- Is there any way to have any Star Alliance airline take over the ticket? Does anything happen at T-24 that would make changes possible without involving Tomorrowland?
- If I'm at JFK tomorrow to check in for my flight, is it likely I can change her flight at the airport check-in counter? We're on the same ticket but I'm taking the originally booked flight.
- If she only books a new one-way flight to BRU (i.e. an award flight), how willing is Brussels Airlines to let her take the return flight?
#2
Join Date: Sep 2012
Location: AGH
Posts: 5,961
Assuming there is something really urgent which prevents her from taking the trip tomorrow, I would check with my trip insurance. Hoping you have one?
#4
Join Date: Sep 2012
Location: AGH
Posts: 5,961
Impressive! Hard to believe they could find the same fare bucket and waive the fees... guess they took the additional cost on them as they were so late reacting to your request.
nevertheyless good for you! Enjoy the trip!
and by the way, thanks for update!
nevertheyless good for you! Enjoy the trip!
and by the way, thanks for update!