The LOT Kafeteria 2018-23 (retired)
#511
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Mazurek is terrible.. so busy... as soon as I saw the queues were so short at least the border I regretted my decision to come here. But I at least wanted to try it.
If they had some kind of eBorder there would be no compelling reason to come here at all. No
champagne as it’s FTL facility.
If they had some kind of eBorder there would be no compelling reason to come here at all. No
champagne as it’s FTL facility.
I enjoyed it in the two visits I had in its first week of operation. On both visits there was nobody else except me and someone fast asleep on a couch (maybe it was the same guy on both occasions? )
#513
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
Link:https://www.pasazer.com/news/40426/w...za,2018,r.html (in Polish - use Chrome to translate)
8.8 mio passengers
Above 75% low factor (fairly low I would say)
Operating income - about PLN 200 mio (about EUR 46 mio)
Operating margin - 3.3%
8.8 mio passengers
Above 75% low factor (fairly low I would say)
Operating income - about PLN 200 mio (about EUR 46 mio)
Operating margin - 3.3%
G
#515
Join Date: Jul 2010
Location: BSL/FRA or PHL
Programs: LH Miles and More, DL SkyMiles, Bonvoy, Hilton
Posts: 2,335
Mazurek is terrible.. so busy... as soon as I saw the queues were so short at least the border I regretted my decision to come here. But I at least wanted to try it.
If they had some kind of eBorder there would be no compelling reason to come here at all. No
champagne as it’s FTL facility.
If they had some kind of eBorder there would be no compelling reason to come here at all. No
champagne as it’s FTL facility.
It's for me a bit of a shame the Mazurek lounge has so quickly become over crowded, as I enjoy the view of the ramp better than the view of business class check-in at Polonez.
My general pattern is arrival from FRA mid-day and then depart around 1600 (if there are no delays) on LO 003. IME, the (popular) ORD flights get protected well in terms of going off (reasonably) on-time. However, I like to have some buffer time on the feeder because, well, things happen.
This means I normally have a couple of hours in WAW. While the Polonez lounge is a totally acceptable place to wait, there is always the question: when do I head for passport control to get to the gate at the right time? I rarely have a problem with delays at passport control, but it only takes one bad experience to learn one's lesson about cutting it too close. So I usually leave Polonez about 30 minutes before boarding, and under normal circumstances, I have 20-30 minutes to hang out in the Non-Schengen area (assuming there are no flight delays). In that time I can a.) mingle with the masses crowding most corners of the boarding areas, where several flights board simultaneously (and often with nowhere to sit), b.) go to Duty Free and buy yet another bottle of Polish vodka, or c.) attempt to relax for a few minutes in Mazurek (and before that, Bolero). No really great choices, at least none I have discovered.
What are the experiences of others leaving Schengen in WAW near the early evening departure rush?
#516
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
G
Last edited by AlicorporateUK; Jan 15, 2019 at 12:10 pm Reason: minor correction.
#517
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
G
#518
Join Date: Mar 2008
Posts: 4,859
I briefly flicked through the above referenced article and the outlook seems all but stellar. I (and surely not only myself) am under the impression that even a slight change [towards the plus] when it comes to fuel costs could mean serious trouble for the likes of LOT & SAS, which are also amongst the very few major carriers excluded from a joint-venture alliance (such as BA/AA/IB or AF/KL/DL/AZ but I'm sure everyone got the idea). We shall watch this space.
#520
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,578
Regarding the front row seating issue, I received a message from LOT on FB to say that these are now only for M&M Golds. They're not the best at communication, so at first I was told no information...and then told its M&M Gold only, but no confirmation it changed.
It's clearly the case it's only for M&M Gold,, but I am not convinced this was intentional on their part and the conclusions the customer facing staff have come to could just be a deduction on their part from bookings they have poked into. Or are we being unfair to them? With all their problems their focus was blocking Row 1 and 2 on domestic flights for SENs?
I'm inclined to think there was a software update to the ALTEA system and this is the consequence of it.
As a reminder in the past it was Y fare and all Golds. Y fare definitely makes a lot of sense for those continuing from WAW in Business Class to not have a crap seat for choosing LOT with a one class domestic cabin...
Does anyone have a good contact who could assist with this? Send me a PM. Or someone who speaks Polish could post on one of the Polish Forums (if there is no chatter already). I am surprised, with all of those A3*G in PL more pax haven't noticed it.
Hopefully later today I'll get some news from a Station Manager if they know anything.
It's clearly the case it's only for M&M Gold,, but I am not convinced this was intentional on their part and the conclusions the customer facing staff have come to could just be a deduction on their part from bookings they have poked into. Or are we being unfair to them? With all their problems their focus was blocking Row 1 and 2 on domestic flights for SENs?
I'm inclined to think there was a software update to the ALTEA system and this is the consequence of it.
As a reminder in the past it was Y fare and all Golds. Y fare definitely makes a lot of sense for those continuing from WAW in Business Class to not have a crap seat for choosing LOT with a one class domestic cabin...
Does anyone have a good contact who could assist with this? Send me a PM. Or someone who speaks Polish could post on one of the Polish Forums (if there is no chatter already). I am surprised, with all of those A3*G in PL more pax haven't noticed it.
Hopefully later today I'll get some news from a Station Manager if they know anything.
#521
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
G
#522
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,578
You’re right. But as I said, I think they deduced that’s what’s going on and it looks to be true anyway.
The debatable issue is whether they intended it this way and if the back office actually confirmed it changed.
The debatable issue is whether they intended it this way and if the back office actually confirmed it changed.
#523
Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 751
Wish me luck with my EU 261/2004 claim with LOT. I get the impression it should be looked at within 30 days.
#524
Join Date: Jun 2015
Posts: 64
How is a LOT lounge in Krakow? Do they serve any real food? How does is compare to Polonez in Warsaw?
#525
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,578
It’s okay. Nothing more:
Two salads, though only meat on it typically after breakfast. Some cold cuts in a fridge. Soup. Cake. Bread- yesterday the bread was so stale it could break windows.
In my opinion the food is weak in comparison to other domestic lounges in PL and certainly compared to WAW. The only hot food is soup after noon- winter only.
Bevs are okay, unfortunately carbonated water unlike San Pelly in WAW.
Katowice has a better selection. I’m bored of Krakow lounge and try not to spend too long in there. Charging plebby pax 120PLN is comical.
Two salads, though only meat on it typically after breakfast. Some cold cuts in a fridge. Soup. Cake. Bread- yesterday the bread was so stale it could break windows.
In my opinion the food is weak in comparison to other domestic lounges in PL and certainly compared to WAW. The only hot food is soup after noon- winter only.
Bevs are okay, unfortunately carbonated water unlike San Pelly in WAW.
Katowice has a better selection. I’m bored of Krakow lounge and try not to spend too long in there. Charging plebby pax 120PLN is comical.