Spot on – and the operational flop from last summer (there were others, but that one was unique, for all the wrong reasons of course) just goes to prove the above point i.e. when things go wrong, you're pretty much left to your own devices (again, for all the wrong reasons). It goes without saying that I could easily mention a number of negative instances (in similar circumstances) with other carriers as well, but these were fairly isolated and, generally speaking, it was bordering on plain sailing (including alternative itinerary following disruption directly through the app or indeed allowing me to choose the most suitable routing from the app itself – good luck trying to do that with LOT and good luck with the absurd queues at the transfer desk near gate 26 during a bad day, when the contact centre seems to be constantly unavailable or, even if you get through, an agent kindly invites you to sort things out at the airport...).

G

I’ve had this before on a LOT flight affected by a snow shower. At least they had the courtesy to provide water on board.

Does this apply to Amadeus as well?

Thanks then I may have experienced this issue.

Going back to the above topic, I have just purchased a LHR-WAW-BEG-WAW-LHR (first morning flight out of Heathrow, which minimises the risk of delay getting into Warsaw with the increasing likelihood of compromising onward travel), business, just over 350 GBP — premium economy priced at roughly 20 quid cheaper whereas Y wasn’t much cheaper either. Decent value without a doubt.

G

I’ve had it where it was a late arrival on the incoming aircraft due to a technical fault and equipment change, therefore the delay was caused by the incoming aircraft being delayed due to a on time arrival but had a shorter than expected turnaround to get the incoming passengers to destination.