The LOT Kafeteria 2018-23 (retired)
#481
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
This was what I kept thinking when the delays kept piling up. I would have been happy to hop out and change flights to MUC-ZRH and ask for the original mileage. Seems like nobody at LOT was interested at all in trying to accommodate the pax in their situations. I'm sure LOT is a fine airline when things go according to plan, but it's in irrops situations that you see the true worth of an airline. And on this front, I was very disappointed with the (lack of) handling of things from their part.
The main issue I have with LOT in this case is the complete lack of information, and generally a complete feeling of apathy from the staff. I did ask them to also check my flight while in the air, but it seems like they forgot. And when about to exit the airplane, I told the crew I could still possibly make it. Their only reaction was "oh, really?" I'm not one to try to ever pull any DYKWIA, but it would have been to get at least a little bit of status recognition here, in situations like this I feel a LH/LX crew would at least made an effort to keep me informed of the connection status.
#482
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
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Last edited by AlicorporateUK; Jan 8, 2019 at 12:09 pm Reason: minor amendments.
#484
Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 751
I’ve had this before on a LOT flight affected by a snow shower. At least they had the courtesy to provide water on board.
#485
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 5,156
#486
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
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#487
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,123
Re reseating due to equipment change: it seems Altea doesn't preserve the original seating if a variant of the same aircraft type is scheduled and reseats everyone using its own logic. Lufthansa Group struggled with this quite a bit and only got a patch applied recently.
LO in MUC: while you have LH staff at the gate and can use any LH checkin counter, the irreg handling is done by LO HQ and there is a supervisor from LO in the back office in MUC. Similar to SAS. So the Lufthansa gate/checkin agent is not allowed to touch your booking in irregs.
LO in MUC: while you have LH staff at the gate and can use any LH checkin counter, the irreg handling is done by LO HQ and there is a supervisor from LO in the back office in MUC. Similar to SAS. So the Lufthansa gate/checkin agent is not allowed to touch your booking in irregs.
#488
Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 751
Re reseating due to equipment change: it seems Altea doesn't preserve the original seating if a variant of the same aircraft type is scheduled and reseats everyone using its own logic. Lufthansa Group struggled with this quite a bit and only got a patch applied recently.
#489
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,123
Altea is the Amadeus suite that LH, LO, etc use. https://amadeus.com/en/industries/airlines/altea-suite
#490
Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 751
Altea is the Amadeus suite that LH, LO, etc use. https://amadeus.com/en/industries/airlines/altea-suite
#491
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
On a number of 'via WAW' routes (at least those I used to fly more often e.g. XXX-WAW-GDN/BEG/ZAG, to mention a few), Y+ but also C was, bizarrely enough, often cheaper than Y (a few weeks ago I got a LHR-WAW-GDN return in C for 'just' ~400 GBP when Y was well over 600...).
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#492
Join Date: Aug 2013
Location: WRO/LCY/LHR/WAW/KTW/BRU
Programs: M&M FTL
Posts: 133
Going back to the above topic, I have just purchased a LHR-WAW-BEG-WAW-LHR (first morning flight out of Heathrow, which minimises the risk of delay getting into Warsaw with the increasing likelihood of compromising onward travel), business, just over 350 GBP — premium economy priced at roughly 20 quid cheaper whereas Y wasn’t much cheaper either. Decent value without a doubt.
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As for winter IRROPS, I've never had many issues when going via WAW, the last two instances from memory were when connecting on to WRO and were generally positive:
-When we still had just enough time to catch the last flight of the day, two other pax and I were taken by a crew minibus to the remote stand.
-When it was clear there wasn't a chance in hell of making the last flight, we were greeted upon exiting the first flight and presented with hotel bookings and instructions on how to get to the hotel shuttle plus meal vouchers.
But I agree more real-time information onboard would be nice. And the 'we apologise for the delayed departure, this is due to the late arrival of the aircraft' seems now to be used by nearly every airline in virtually every situation and it's patronising and meaningless.
#493
Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 751
Anything involving LHR is a delay risk in my experience.
But I agree more real-time information onboard would be nice. And the 'we apologise for the delayed departure, this is due to the late arrival of the aircraft' seems now to be used by nearly every airline in virtually every situation and it's patronising and meaningless.
But I agree more real-time information onboard would be nice. And the 'we apologise for the delayed departure, this is due to the late arrival of the aircraft' seems now to be used by nearly every airline in virtually every situation and it's patronising and meaningless.
#494
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,539
I think it's about time LOT "far-right" management tapped into the Indian market given the "far-right" Government is seeking workers from there.
I guess it would be down to bilateral's. I wonder what exists between PL and IN? Is there any history of flights?
I guess it would be down to bilateral's. I wonder what exists between PL and IN? Is there any history of flights?
#495
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
DEL has been [more than] a rumour for quite some time now (LOT officials have made no secret that they would like to launch the route, which makes me think that there are a number of issues –e.g. slots, authorisations at local level?– preventing this from happening).
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