The LOT Kafeteria 2018-23 (retired)
Nov 14, 2018, 7:40 am
#346
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
) i.e. the cruel alarm set for 4AM in order to get on the 6AM flight to Copenhagen (and onwards to Birmingham), I did it for such long time that I'm still in touch with the few folks who were on exactly the same flights every Monday and even Thursday night on the way back Above all, I do miss the banter with the gate agents at BHX and the Thursday afternoon's feeling when heading to the airport (well, at least up to the point when SAS decided to axe access to 3rd party lounges! 
).G
Nov 14, 2018, 7:54 am
#347
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
Understandable that they would only book you from WAW, although couldn’t they have offered something where you contributed for the extra segments? I know some do that if you have a work trip but tag on a personal trip at the same time. You have to pay for what wasn’t company business.
G
Nov 16, 2018, 7:22 am
#349
Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 751
Can Nordica use LO interline agreements when their flights are disrupted?
Nov 18, 2018, 3:39 pm
#350
Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 751
The customer line now has an option on 5 under individual customer for Buisness & M&M status holders. No idea what it means in practical terms.
Nov 18, 2018, 4:18 pm
#351
Join Date: Dec 2017
Location: WAW
Programs: LH SEN *
Posts: 1,149
This option is for Business Class ticket holders, HONs and Senators (not Frequent Travellers though). It has been there for quite some time.
My experience is that they pick up the phone way sooner, I've never waited for more than a minute, I imagine the call is displayed as coming from a "priority" customer, so you are moved to the front of the line, on top of other callers.
My experience is that they pick up the phone way sooner, I've never waited for more than a minute, I imagine the call is displayed as coming from a "priority" customer, so you are moved to the front of the line, on top of other callers.
Nov 18, 2018, 4:35 pm
#352
Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 751
This option is for Business Class ticket holders, HONs and Senators (not Frequent Travellers though). It has been there for quite some time.
My experience is that they pick up the phone way sooner, I've never waited for more than a minute, I imagine the call is displayed as coming from a "priority" customer, so you are moved to the front of the line, on top of other callers.
My experience is that they pick up the phone way sooner, I've never waited for more than a minute, I imagine the call is displayed as coming from a "priority" customer, so you are moved to the front of the line, on top of other callers.
Although while we are here, I miss being able to get the alternative hold music, interlaced with your call is being connected please hold. It’s much nicer music for me than the standard music. It might still be there but don’t know the combination. Is flight status like the speaking clock for flights?
Nov 20, 2018, 3:41 am
#353
Join Date: Nov 2018
Programs: M&M FTL
Posts: 7
New user here - hello to all
I was wondering whether someone here has any experience with EU261 claims with LOT? I submitted a claim on 3 Sept to LOT's customer claims portal and got an automatic reply with a registration number. The page after submitting the form also stated that a reply would be forthcoming within 5 weeks.
The flight took place at the end of August. By now it's been over 2,5 months since I submitted the claim and still no answer. About 3 weeks ago I gave the general LOT customer service a call to ask for an update, and after waiting for 20 minutes, they simply told (rather rudely) to be more patient.
Any ideas what my next steps could be?
Many thanks.
I was wondering whether someone here has any experience with EU261 claims with LOT? I submitted a claim on 3 Sept to LOT's customer claims portal and got an automatic reply with a registration number. The page after submitting the form also stated that a reply would be forthcoming within 5 weeks.
The flight took place at the end of August. By now it's been over 2,5 months since I submitted the claim and still no answer. About 3 weeks ago I gave the general LOT customer service a call to ask for an update, and after waiting for 20 minutes, they simply told (rather rudely) to be more patient.
Any ideas what my next steps could be?
Many thanks.
Nov 20, 2018, 4:05 am
#354
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
New user here - hello to all
I was wondering whether someone here has any experience with EU261 claims with LOT? I submitted a claim on 3 Sept to LOT's customer claims portal and got an automatic reply with a registration number. The page after submitting the form also stated that a reply would be forthcoming within 5 weeks.
The flight took place at the end of August. By now it's been over 2,5 months since I submitted the claim and still no answer. About 3 weeks ago I gave the general LOT customer service a call to ask for an update, and after waiting for 20 minutes, they simply told (rather rudely) to be more patient.
Any ideas what my next steps could be?
Many thanks.
I was wondering whether someone here has any experience with EU261 claims with LOT? I submitted a claim on 3 Sept to LOT's customer claims portal and got an automatic reply with a registration number. The page after submitting the form also stated that a reply would be forthcoming within 5 weeks.
The flight took place at the end of August. By now it's been over 2,5 months since I submitted the claim and still no answer. About 3 weeks ago I gave the general LOT customer service a call to ask for an update, and after waiting for 20 minutes, they simply told (rather rudely) to be more patient.
Any ideas what my next steps could be?
Many thanks.
That said, there are a number of reports (including on this very thread) concerning EU261 claims with LOT and the waiting times (this taking also personal experience into consideration) seem to vary between 2/3 months and often even longer, mostly considering the operational breakdown over the summer months and I suspect the countless claims which may have well led to a significant backlog. My suggestion is to wait for a further couple of weeks before considering alternative routes or chasing them up again.
Again, welcome amongst us.
G
Nov 20, 2018, 1:59 pm
#355
Join Date: Feb 2017
Location: RTM
Programs: TK*G, AB G ;), HH D
Posts: 87
Nov 20, 2018, 2:11 pm
#357
Join Date: Feb 2017
Location: RTM
Programs: TK*G, AB G ;), HH D
Posts: 87
Thanks!
Didn't saw it on the first M&M page at first
Didn't saw it on the first M&M page at first
Nov 20, 2018, 2:19 pm
#358
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
No problems, I guess it deserved an appearance in the LOT Kafeteria as well 
G
G
Nov 21, 2018, 12:55 pm
#359
Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 751
New user here - hello to all
I was wondering whether someone here has any experience with EU261 claims with LOT? I submitted a claim on 3 Sept to LOT's customer claims portal and got an automatic reply with a registration number. The page after submitting the form also stated that a reply would be forthcoming within 5 weeks.
The flight took place at the end of August. By now it's been over 2,5 months since I submitted the claim and still no answer. About 3 weeks ago I gave the general LOT customer service a call to ask for an update, and after waiting for 20 minutes, they simply told (rather rudely) to be more patient.
Any ideas what my next steps could be?
Many thanks.
I was wondering whether someone here has any experience with EU261 claims with LOT? I submitted a claim on 3 Sept to LOT's customer claims portal and got an automatic reply with a registration number. The page after submitting the form also stated that a reply would be forthcoming within 5 weeks.
The flight took place at the end of August. By now it's been over 2,5 months since I submitted the claim and still no answer. About 3 weeks ago I gave the general LOT customer service a call to ask for an update, and after waiting for 20 minutes, they simply told (rather rudely) to be more patient.
Any ideas what my next steps could be?
Many thanks.
Nov 29, 2018, 4:42 pm
#360
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,548
Not a LOT matter, but hilarious all the same as he is in KTW next week for "climate change" talks...yawn.
Imagine how much of a LOSER you must be to put a BA Gold tag on your suit carrier? I mean..its loser to the extreme. I would have loved to pull him up on it.
That loser is the Secretary General of UN. "Oh yes Sir, put your BA Gold tag on your suit so BArbara knows how premium you are when you enter her legacy cabins".
So embarrassing. I am embarrassed for him.
Imagine how much of a LOSER you must be to put a BA Gold tag on your suit carrier? I mean..its loser to the extreme. I would have loved to pull him up on it.
That loser is the Secretary General of UN. "Oh yes Sir, put your BA Gold tag on your suit so BArbara knows how premium you are when you enter her legacy cabins".
So embarrassing. I am embarrassed for him.
Last edited by hugolover; Nov 30, 2018 at 11:13 am Reason: Fixed UN