Brussels Airlines seat selection on codeshare flight
Apr 25, 2018, 5:59 am
#1
Original Poster
Join Date: Dec 2014
Location: Brussels
Programs: BA silver, Accor platinum, HH silver, M&M
Posts: 132
Brussels Airlines seat selection on codeshare flight
Be aware that wen you reserve on Brussel airline web site, seat selection is not available on codeshared flight.
Even when selecting Bizz&Class, Flex&Fast ou Light&Relax, which state that you can select your seat for free !
As I wanted the availability to select seat for our group, so I've paid more for nothing as I can't choose before check-in.
Great
Even when selecting Bizz&Class, Flex&Fast ou Light&Relax, which state that you can select your seat for free !
As I wanted the availability to select seat for our group, so I've paid more for nothing as I can't choose before check-in.
Great
Apr 25, 2018, 1:36 pm
#3
Join Date: Jul 2012
Posts: 1,115
One of the reasons to avoid codeshares...
May 1, 2018, 7:17 am
#4
Original Poster
Join Date: Dec 2014
Location: Brussels
Programs: BA silver, Accor platinum, HH silver, M&M
Posts: 132
May 5, 2018, 8:28 am
#6
Join Date: Nov 2000
Location: EWR and KGL (with occasional home/work trips to NRT/ITM)
Programs: MP MM 1K, Sky Miles, Emirates Gold
Posts: 708
May 22, 2018, 10:08 am
#8
Original Poster
Join Date: Dec 2014
Location: Brussels
Programs: BA silver, Accor platinum, HH silver, M&M
Posts: 132
I had a answer from customer relation.
"Dear Sir,
Thank you for your email regarding the difficulty in selecting seats on flight OS00352 from Brussels to Vienna on 29 June 2018.
I understand how difficult the situation must have been for you and beg you to accept my sincere apologies.
Let me inform you that seat selection is only possible for flights only Brussels Airlines.
The flights in partnership with other companies (especially those operated by these companies), the seats should be distributed by this company.
This is part of the agreements that Brussels Airlines binds to these companies.
I regret not being able to respond favorably to your request.
Hoping to keep your confidence, I beg you again to apologize for the inconvenience."
"Dear Sir,
Thank you for your email regarding the difficulty in selecting seats on flight OS00352 from Brussels to Vienna on 29 June 2018.
I understand how difficult the situation must have been for you and beg you to accept my sincere apologies.
Let me inform you that seat selection is only possible for flights only Brussels Airlines.
The flights in partnership with other companies (especially those operated by these companies), the seats should be distributed by this company.
This is part of the agreements that Brussels Airlines binds to these companies.
I regret not being able to respond favorably to your request.
Hoping to keep your confidence, I beg you again to apologize for the inconvenience."
May 22, 2018, 10:09 am
#9
Original Poster
Join Date: Dec 2014
Location: Brussels
Programs: BA silver, Accor platinum, HH silver, M&M
Posts: 132
And also after I had ask for some miles compensation.
Don't see then point with the luggage, I was asking for seat selection and paid for it !
Dear Sir,
I thank you for your email.
I fully understand your disappointment and ask you to accept my sincere apologies.
As stated in my previous email, the luggage is included in the price of the ticket and it can not be dissociated.
For this purpose, there is no refund and I regret not being able to respond favorably to your request for Miles on your account.
Hoping to keep your confidence, I beg you again to apologize for the inconvenience.
Don't see then point with the luggage, I was asking for seat selection and paid for it !
Dear Sir,
I thank you for your email.
I fully understand your disappointment and ask you to accept my sincere apologies.
As stated in my previous email, the luggage is included in the price of the ticket and it can not be dissociated.
For this purpose, there is no refund and I regret not being able to respond favorably to your request for Miles on your account.
Hoping to keep your confidence, I beg you again to apologize for the inconvenience.
