M&M going revenue based [for award miles on LH group tickets] 12MAR2018
Oct 15, 2018, 6:39 am
#316
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
There seems to be something wrong with the retroclaim function. Previously it worked fine for flights taken more than 7 days ago, but for a LH flight on 02 OCT I keep getting an error that the form only works for flights between 7 days and 6 months. I suspect, behind the scenes its now 14 days to wait.
I did not necessarily talk about the number of miles posting to my account, my last post was mainly referring to the technical glitches when flights get credited, even 6+ months after the actual switchover.
Oct 15, 2018, 7:46 am
#317
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,155
Oct 15, 2018, 1:36 pm
#318
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,510
) in P for 327 GBP (fare+YQ=225 GBP) and got 1542 award miles and 3752 status miles. Compared to what oliver2002 got the award miles seem about right but my problem is I never know whether I have received the correct number of miles. The new mileage calculator is cumbersome and keeps on crashing. Why do they need the exact date, flight number, etc. rather than just the route, booking class and the amount paid?
Oct 15, 2018, 1:57 pm
#319
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,565
That's interesting. I recently flew MAN-FRA-AMS and back (I know... ) in P for 327 GBP (fare+YQ=225 GBP) and got 1542 award miles and 3752 status miles. Compared to what oliver2002 got the award miles seem about right but my problem is I never know whether I have received the correct number of miles.
The new mileage calculator is cumbersome and keeps on crashing. Why do they need the exact date, flight number, etc. rather than just the route, booking class and the amount paid?
) in P for 327 GBP (fare+YQ=225 GBP) and got 1542 award miles and 3752 status miles. Compared to what oliver2002 got the award miles seem about right but my problem is I never know whether I have received the correct number of miles.The new mileage calculator is cumbersome and keeps on crashing. Why do they need the exact date, flight number, etc. rather than just the route, booking class and the amount paid?
Oh Allah, its absolutely horrendous when I see it in black and white...1542 miles! When a LH reward MAN-FRA is 35k plus Ł80! It's so little its barely worth the claim.
Oct 16, 2018, 3:48 am
#320
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,619
I know many of you can’t avoid it, but I am doing my level best to avoid LH Group airlines. But going to DUS a lot means I am cursed with this chickenwings rubbish and I don’t really enjoy my flight experiences, but fortunately they’re all short sectors. Where possible I fly other airlines, because LH Group has taken much of the pleasure - and point - out of traveling with them. As for M&M, it is so devalued that it is now just one notch from being closed. Really, it cannot be made any worse without simply shutting it and that pathetic Worldshop enterprise down. Once the desire to collect miles has been 100% eliminated, nothing remains. RIP Air Berlin, which gave a semblance of competition in the Lufthansa bloc (cf British Airways and bmi).
Oct 16, 2018, 6:00 am
#321
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
About new mileage calculator. It actually do need ONLY right routing and airline and booking class.
I use it allt he time b y just entering all flight with number LH100 -- works well.
Oh, the dates must be also logical -- following to each other.
I use it allt he time b y just entering all flight with number LH100 -- works well.
Oh, the dates must be also logical -- following to each other.
Oct 16, 2018, 3:29 pm
#322
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,510
It’s not as if I’m going to use my hard-earned award miles on shorthaul flights in Y! 
Looking at it another way a First Class return award from Europe to East Asia will cost 35k+ EUR worth of award miles plus 600 EUR in taxes and charges. Or 84 Hilton stays plus 600 EUR.
Oct 17, 2018, 3:27 pm
#323
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,619
Having ranted about chickenwings some 3 posts ago, I had a very good flight today on germanwings (with a EW flight number) from ZRH to DUS. I don't like germanwings or Eurowings and their service concept, but a good crew is a good crew and they can make all the difference. One crew member spent quite a bit of time explaining to me that Eurowings was like a house, and in each of the rooms was a different airline: Eurowings, Eurowings Europe, germanwings, LGW Luftfahrtgesellschaft Walter, Brussels Airlines, Sun Express ... now, the last two surprised me, despite all the word about that Brussels will come under the Eurowings brand, and I thought Sun Express was something different (albeit owned by Lufthansa). You certainly can't collect or spend miles on Sun Express. And their logo is quite drab!
Oct 19, 2018, 8:02 am
#324
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,565
So on a recent LH issued, ex-PL ticket I received the Exec Bonus on the award miles but only for FRA-KRK as part of a wider KRK-EDI trip. Why would this be?
I just can't make any sense of it all. It must be a mistake because for whatever reason, they couldn't calculate it on that segment so it went back to the old way?
I just can't make any sense of it all. It must be a mistake because for whatever reason, they couldn't calculate it on that segment so it went back to the old way?
Oct 19, 2018, 10:42 am
#325
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Platinum
Posts: 2,001
M&M is pretty incompetent when it comes to this stuff, I think.
I had an itin involving LH and LX and, due to delays, I filed a complaint with both separately hoping to get a quicker response. They both ended up depositing compensation miles independently from each other.
I'm not complaining, but it's silly.
I had an itin involving LH and LX and, due to delays, I filed a complaint with both separately hoping to get a quicker response. They both ended up depositing compensation miles independently from each other.
I'm not complaining, but it's silly.
Oct 19, 2018, 3:23 pm
#326
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,619
Certainly, when I'm aiming to requalifying (only for FTL in my case) I tend to aim for more than the requisite number of sectors if I'm on the borderline. The point is, winter can lead to cancellations and reroutings, so it's better to budget a little bit over. Plus, just factoring in the apparent incompetence of M&M.
Oct 24, 2018, 3:13 pm
#327
Join Date: Feb 2015
Location: MUC
Programs: LH FTL, GHA Platinum
Posts: 36
Ok I got used to the fact that with new revenue based system I am regularly getting about half of the miles vs before but yesterday I made a new record. I got 625 status miles and 48 award miles for my flight from GVA to ZRH in business class.....well done miles & more
Oct 25, 2018, 4:00 am
#329
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,629
Oct 25, 2018, 5:30 am
#330
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,619
As I said elsewhere, customer service has just gone down, down, down. The overwhelming demand for low fares at the expense of everything else is the root cause and it looks likely to continue.