LH needs to step up their F ground service
Nov 27, 2017, 8:37 pm
#16
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
I'm surprised you were driven from the FCL A to a non-Schengen flight as there is no passport control facility within the lounge. How did you leave Schengen before boarding a flight to IAH?
The FCL A in FRA was originally designed to work in the same way as the FCLs in MUC, with an entrance on the Schengen level with the actual lounge upstairs on the same level as non-Schengen departure gates. LH's plan was for passengers departing from Z gates to leave the lounge on the upper level and walk to the departure gate. Unfortunately the authorities did not allow LH to have passport control within the lounge.
The FCL A in FRA was originally designed to work in the same way as the FCLs in MUC, with an entrance on the Schengen level with the actual lounge upstairs on the same level as non-Schengen departure gates. LH's plan was for passengers departing from Z gates to leave the lounge on the upper level and walk to the departure gate. Unfortunately the authorities did not allow LH to have passport control within the lounge.
Nov 27, 2017, 11:24 pm
#17
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,576
He stated he arrived at A so walking up to Z, how is he going to chill out in FCL A with no entrance to it at Z ?
Nov 27, 2017, 11:46 pm
#18
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,510
Nov 28, 2017, 12:48 am
#19
Join Date: Sep 2016
Location: CH
Programs: LX SEN
Posts: 899
LH needs to step their game. Even Thai greets you at the gate with a golf cart and escorts you to where you need to go inside the terminal. AF escorts you all the way to the curb after arriving. LH needs to have representatives at passport control to escort passengers through. As well, if there is no car service available, they need to escort (golf cart) to the departure gate.
Nov 28, 2017, 1:54 am
#20
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
,,, As you suggest, government agencies are wary of being seen throwing resources at making the lives of fat-cats easier. And where a "priority lane" for immigration is set up, the facility is often badly managed: single-server queues get halted by difficult cases, and/or clogged up by nationals insisting on premium treatment when they'd be better off in the regular multi-server lines (try Istanbul for that!).
Nov 28, 2017, 3:14 am
#21
Join Date: Sep 2016
Location: CH
Programs: LX SEN
Posts: 899
Yes, MIA is almost ironic in this respect too. *G so-called "Gold Tracks" are actually the lanes for passengers with infants/kids, the ederly and the disabled. Those lanes are not only a punishement, but also an education on the meaning of "slow".