Amex Centurion/Plat access to LH/LX FCL/SEN lounges
Mar 31, 2019, 9:11 am
#136
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Mar 31, 2019, 9:27 am
#137
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
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Seems to me that they have to „fight off“ a lot more people who just open the door from the terminal and ask whether they have access. So their expectation is different from the staff at the satellite, where I have never seen anybody fight his or her way through obscure hallways to the FCL counter who did not have access. Probably shapes the expectations of the LDs at the old lounge when somebody enters ...
Mar 31, 2019, 9:28 am
#138
Join Date: Oct 2004
Programs: LH HON
Posts: 3,420
MUC drivers are in the contractors uniform as of a few weeks ago whereas FRA drivers where LH uniform pointing to different solutions which means there might be actual additional cost involved for LH in MUC...
then again, MUC sends one Limo per PAX...
and FRA LDs always ask for HON cards whereas MUC trusts what’s on the BP.
so: no clear rules for anything anyway
then again, MUC sends one Limo per PAX...
and FRA LDs always ask for HON cards whereas MUC trusts what’s on the BP.
so: no clear rules for anything anyway
Mar 31, 2019, 9:30 am
#139
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Mar 31, 2019, 9:37 am
#140
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Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
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MUC drivers are in the contractors uniform as of a few weeks ago whereas FRA drivers where LH uniform pointing to different solutions which means there might be actual additional cost involved for LH in MUC...
then again, MUC sends one Limo per PAX...
and FRA LDs always ask for HON cards whereas MUC trusts what’s on the BP.
so: no clear rules for anything anyway
then again, MUC sends one Limo per PAX...
and FRA LDs always ask for HON cards whereas MUC trusts what’s on the BP.
so: no clear rules for anything anyway
For me as HON it’s nice & I receive excellent service in both
Might be a little confusing for others
The rules are there to keep us guessing here
Mar 31, 2019, 11:02 am
#141
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,718
I didn't say they are right, but I noticed many more people asking at the counter of the old FCL if they would have access than in the satellite FCL.
Mar 31, 2019, 12:06 pm
#142
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Mar 31, 2019, 12:08 pm
#143
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
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As the limousine service is not part of the contract between Amex and LH, Amex customers should keep quiet and enjoy, if they get the service and should not complain, if they don't get it. Nothing to do with High Value customers for LH. These are the HONs, not necessarily Amex.
Mar 31, 2019, 2:23 pm
#145
Join Date: Sep 2013
Posts: 2,188
Quite the active thread! Just to clarify my previous post, by spare capacity I meant that if they send a van with 3 F/HON passengers to a particular apron position, it's a nice touch to invite the credit card holder in the lounge to join them if he's taking the same flight. Otherwise, it makes no sense to provide a service which is specifically excluded from the agreement between LH and the credit card provider. This said, I don't think they use vans as often at MUC as they do at FRA...
As always, just my 2 cents.
As always, just my 2 cents.
Mar 31, 2019, 2:49 pm
#146
Join Date: Oct 2004
Programs: LH HON
Posts: 3,420
Quite the active thread! Just to clarify my previous post, by spare capacity I meant that if they send a van with 3 F/HON passengers to a particular apron position, it's a nice touch to invite the credit card holder in the lounge to join them if he's taking the same flight. Otherwise, it makes no sense to provide a service which is specifically excluded from the agreement between LH and the credit card provider. This said, I don't think they use vans as often at MUC as they do at FRA...
As always, just my 2 cents.
As always, just my 2 cents.
Mar 31, 2019, 8:58 pm
#147
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Yes and it’s quite a significant difference, I have never once had to share a car at MUC. Indeed quite often there are multiple cars waiting, not very environmentally friendly
Mar 31, 2019, 9:07 pm
#148
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At FRA & MUC FCL’s they do appear to be LH Staff & are able to deal with issues very rapidly, implying some seniority.
Apr 1, 2019, 1:03 am
#149
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,624
Seems to me that they have to „fight off“ a lot more people who just open the door from the terminal and ask whether they have access. So their expectation is different from the staff at the satellite, where I have never seen anybody fight his or her way through obscure hallways to the FCL counter who did not have access. Probably shapes the expectations of the LDs at the old lounge when somebody enters ...
In the MUC main lounge, the doorbell may act as a little inhibitor to entry, but there also I have seen passengers really confused about not being allowed into a First Class lounge on a Business Class ticket.
Apr 1, 2019, 3:51 am
#150
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,718
These previously obscure hallways now have lovely wooden paneling with very very large LH First Class letters throughout the corridor and by the elevator. Difficult to miss, but then, the First Class designation doesn’t stop the occasional *G or C pax from entering and wondering why access is not granted, in my experience.
In the MUC main lounge, the doorbell may act as a little inhibitor to entry, but there also I have seen passengers really confused about not being allowed into a First Class lounge on a Business Class ticket.
Haven't been to the MUC satellite FCL for several months. All of my recent flying in F, unfortunately, was via FRA, but will check out the improved MUC hallways soon.
Last edited by worldclubber; Apr 1, 2019 at 10:21 am Reason: don't know how that extra word got in there ...