Very nauseous on 12h flight. Left to sleep on floor! VERY indifferent crew response.
#31
Join Date: May 2015
Programs: BAEC back to silver, Flying Blue Silver
Posts: 406
Even if they would have a free seat in Business Class -> it would have been very disruptive to move a Y-pax to C in the middle of the flight - certainly for all the C-pax who paid big Euros to sleep on this long overnight flight from SIN to FRA.
A complaint would have been lodged by the C-pax, where a sick Y-pax is placed next to.
A complaint would have been lodged by the C-pax, where a sick Y-pax is placed next to.
Anyway, KLM had crew rest seats with curtains all the way in the back and some of these passengers were seated there and when somewhere above greenland two more elderly men became ill they were actually moved to Business class.
#32
Join Date: Jun 2009
Posts: 3
On a side note, a couple of quick remedies for nausea on an airplane the OP might have benefited from without having to lie down:
1. A damp cool washcloth on the forehead or the back of the neck and turning the air vent so that it is blowing on your face.
2. Sucking on a lemon wedge or sipping a glass of water with lemon juice in it.
A couple of techniques I have used to help the patients I take care of at work (I am an RN) and certainly available on an airplane.
1. A damp cool washcloth on the forehead or the back of the neck and turning the air vent so that it is blowing on your face.
2. Sucking on a lemon wedge or sipping a glass of water with lemon juice in it.
A couple of techniques I have used to help the patients I take care of at work (I am an RN) and certainly available on an airplane.
#33
Join Date: Oct 2012
Location: MDT
Programs: Delta Skymiles
Posts: 5
MD
I'm a doctor. On a KLM flight from doh to ams an elderly man with his son became disoriented and less responsive. A request went out, a nurse and responded. We put him on oxygen and realized he needed more space to recline. I was in business and saw 2 empty seats. I asked the flight attendant to move him and his son to business for the rest of the flight. He did much better and the nurse and i alternated checking on him. He was fine in AMS but I recommended he drop by the airport clinic. A doc on a plane is a good thing. They should use the resource. We will take care of our "patient" and assist the flight attendant.
#34
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
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My initial thought was that the OP came across badly, primarily for turning down the offer to call a doctor. But it didn't take long to see this is more of a cultural or personality thing, and the mistakes made on the OP's part seem excusable. The mistake made on LH's part though... I'm surprised LH crew's response wasn't "My plane, my rules, I'm calling a doctor." That would have been entirely reasonable.
#35
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,251
I don't really see what the LH crew did wrong. They offered to help...that's about all they can do. Too many people try to upgrade for various "reasons". I'm not discounting how you felt, but you never know with people. Additionally, like others said, it may have been an issue with them not even being able to process an upgrade in flight.
I actually think they were very generous to allow you to continue laying down. I can't imagine how a United crew would have reacted for example.
I actually think they were very generous to allow you to continue laying down. I can't imagine how a United crew would have reacted for example.
#36
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Join Date: Mar 2014
Location: 4éme
Posts: 12,033
I'm a doctor. On a KLM flight from doh to ams an elderly man with his son became disoriented and less responsive. A request went out, a nurse and responded. We put him on oxygen and realized he needed more space to recline. I was in business and saw 2 empty seats. I asked the flight attendant to move him and his son to business for the rest of the flight. He did much better and the nurse and i alternated checking on him. He was fine in AMS but I recommended he drop by the airport clinic. A doc on a plane is a good thing. They should use the resource. We will take care of our "patient" and assist the flight attendant.
Not saying your patient wasn't ill..
#38
Join Date: Mar 2004
Location: London
Posts: 224
Yes I think the main mistake was refusing to see a doctor (assuming one is onboard). There was really no downside to seeing the doctor. They will only divert if it was an emergency and I presume you would want to know if it was an emergency (sometimes even minor nausea can be a symptom of something much more serious).
Also, as someone pointed out, the doctor has much more "expert authority" to prescribe a solution to the crew even if he does not have actual authority. The crew is much more likely to defer to the doctor on someone's urgent medical needs. I suspect that if the doctor deemed it medically necessary, he could even demand someone vacate their seat for you and I am sure the crew can find someone who will comply (I would!). A demand like that coming from a doctor is much more believable than one coming from a passenger's self-diagnoses.
The sad fact is, crews deal with people who try to upgrade themselves all the time for fake reasons, so seeing a doctor is really the best solution for everyone.
Also, as someone pointed out, the doctor has much more "expert authority" to prescribe a solution to the crew even if he does not have actual authority. The crew is much more likely to defer to the doctor on someone's urgent medical needs. I suspect that if the doctor deemed it medically necessary, he could even demand someone vacate their seat for you and I am sure the crew can find someone who will comply (I would!). A demand like that coming from a doctor is much more believable than one coming from a passenger's self-diagnoses.
The sad fact is, crews deal with people who try to upgrade themselves all the time for fake reasons, so seeing a doctor is really the best solution for everyone.
#39
Join Date: Jun 2013
Posts: 948
Feeling a bit nauseated isn't a carte blanche to do whatever you like, nor is a cultural disease because you want something for free.
"disoriented and less responsive" responding to treatment in the form of a business class seat for example? I call ........ on that one.
#40
Join Date: Feb 2008
Location: Kobe, Japan
Programs: Bonvoy Platinum, IHG Diamond, Hyatt Discoverist
Posts: 1,531
Back when I was in my early twenties I passed out at the end of a transpacific to Hong Kong. They'd run out of food and offered me doubles and nuts as a substitute. I probably had 5-6 of these doubles over a period of a six hours. I also didn't stand up for hours due to my being in a window seat and it being a 100% packed plane.
When I finally did stand up I passed out.
I woke up in the floor, where they happily told me to stay and gave me O2 for about half an hour. By the time we landed I was fine (and totally sober).
I was in the jump seat for the landing, and was disappointed I didn't get to see the landing from my window seat into HK though, back when it was "exciting".
I'm surprised they didn't offer O2 to the OP.
When I finally did stand up I passed out.
I woke up in the floor, where they happily told me to stay and gave me O2 for about half an hour. By the time we landed I was fine (and totally sober).
I was in the jump seat for the landing, and was disappointed I didn't get to see the landing from my window seat into HK though, back when it was "exciting".
I'm surprised they didn't offer O2 to the OP.
#41
Join Date: Oct 2011
Location: CMH
Programs: DL GM, HH Diamond
Posts: 390
On a side note, a couple of quick remedies for nausea on an airplane the OP might have benefited from without having to lie down:
1. A damp cool washcloth on the forehead or the back of the neck and turning the air vent so that it is blowing on your face.
2. Sucking on a lemon wedge or sipping a glass of water with lemon juice in it.
A couple of techniques I have used to help the patients I take care of at work (I am an RN) and certainly available on an airplane.
1. A damp cool washcloth on the forehead or the back of the neck and turning the air vent so that it is blowing on your face.
2. Sucking on a lemon wedge or sipping a glass of water with lemon juice in it.
A couple of techniques I have used to help the patients I take care of at work (I am an RN) and certainly available on an airplane.
The last time it happened on a flight the FA gave me a glass of OJ. Fixed it in a couple of minutes. Guess my blood sugar crashed...
#42
Join Date: Sep 2013
Location: A hop, skip and jump away from MAN.
Programs: BAEC Gold, ex-VS Gold, ex-UA Gold, Premier Inn Platinum-Iridium
Posts: 1,114
This has happened to me twice on the A380 (BA in my case), once I was seated in Business, the other time in Premium Economy. On both occasions I'd dozed and woke up feeling nauseous and a bit agitated.
On the first occasion, in Business, I got up, went to the galley and one of the crew exclaimed that I looked almost grey - no colour in my face at all. I was quickly seated in the jump seat next to the galley and given ginger ale to sip on. I was asked if I wanted a Doctor, I said not just then, but if I appeared to become confused, was actually sick, or passed out, then they should see if there's a Doctor.
After a while, my colour came back and I started to feel better.
The second time, I knew to just let the crew know I felt nauseous and asked for ginger ale, and again only to get a Doctor if I seemed to deteriorate in some way. I was invited to move to a jumpseat in the galley if I felt that a change of scenery would help.
I flown a hell of a lot over the years on all sorts of aircraft, and I've only ever experienced this sort of nausea on the 380, which is curious.
On the first occasion, in Business, I got up, went to the galley and one of the crew exclaimed that I looked almost grey - no colour in my face at all. I was quickly seated in the jump seat next to the galley and given ginger ale to sip on. I was asked if I wanted a Doctor, I said not just then, but if I appeared to become confused, was actually sick, or passed out, then they should see if there's a Doctor.
After a while, my colour came back and I started to feel better.
The second time, I knew to just let the crew know I felt nauseous and asked for ginger ale, and again only to get a Doctor if I seemed to deteriorate in some way. I was invited to move to a jumpseat in the galley if I felt that a change of scenery would help.
I flown a hell of a lot over the years on all sorts of aircraft, and I've only ever experienced this sort of nausea on the 380, which is curious.
#43
Join Date: Mar 2009
Location: United Kingdom
Programs: AZ Exec, FB PFL, OneWorld Sapphire, IHG Diamond, Accor Platinum, Avis/Hertz President
Posts: 577
So, let's see if I get this right.
The OP feels unwell and he is offered professional help that he refuses.
Then he put his life and the professional career of an entire sympathetic crew (kudos to them) in danger.
The outcome is good and instead of apologising for his behaviour the OP is asking advises for raising this to Lufthansa and what to ask out of it.
It is obvious I did not get it right, what am I missing?
U
The OP feels unwell and he is offered professional help that he refuses.
Then he put his life and the professional career of an entire sympathetic crew (kudos to them) in danger.
The outcome is good and instead of apologising for his behaviour the OP is asking advises for raising this to Lufthansa and what to ask out of it.
It is obvious I did not get it right, what am I missing?
U
#44
Join Date: Jan 2016
Location: NY, NY
Programs: UA GS
Posts: 32
So, let's see if I get this right.
The OP feels unwell and he is offered professional help that he refuses.
Then he put his life and the professional career of an entire sympathetic crew (kudos to them) in danger.
The outcome is good and instead of apologising for his behaviour the OP is asking advises for raising this to Lufthansa and what to ask out of it.
It is obvious I did not get it right, what am I missing?
U
The OP feels unwell and he is offered professional help that he refuses.
Then he put his life and the professional career of an entire sympathetic crew (kudos to them) in danger.
The outcome is good and instead of apologising for his behaviour the OP is asking advises for raising this to Lufthansa and what to ask out of it.
It is obvious I did not get it right, what am I missing?
U
#45
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I am certain that LH wrote up the incident. The offer and declination of medical assistance would alone justify properly documenting the incident.
That will be matched up with a complaint and an appropriate response issued.
While customer-facing businesses are loathe to issue responses such as this one deserves and therefore any response will be some form of drivel, it would be good if LH did respond by saying that perhaps OP would be better off flying a carrier more willing to risk other passengers health than LH.
That will be matched up with a complaint and an appropriate response issued.
While customer-facing businesses are loathe to issue responses such as this one deserves and therefore any response will be some form of drivel, it would be good if LH did respond by saying that perhaps OP would be better off flying a carrier more willing to risk other passengers health than LH.