Advice on rebooking award ticket
May 6, 2017, 8:13 am
#1
Original Poster
Join Date: Apr 2006
Location: PRN
Programs: LH HON* || HH Diamond || Accor Gold
Posts: 1,271
Advice on rebooking award ticket
Dear FTs,
I have an award ticket in I for AUA-PTY-IST-LWO that should have brought me to LWO on 06 JAN. TK cancelled LWO flight for 06 JAN and rebooked for 07 JAN (thus, will now have to spend 24 hours in IST).
I suggested rebooking to fly AUA-EWR-MUC-LWO (departure on 05 JAN; arrival to LWO on 06 JAN) but no availability in I. Also offered other options but was told: take the refund or accept the change. Would have accepted the change but it is Orthodox Xmas on 06 JAN.
A couple of questions:
1. Does LH HAVE to rebook into I only? Or is it their wish, which should not matter to customers as long as there are seats in C in general?
2. Any document that I could refer to for supporting (1)?
Thank you for your support!
I have an award ticket in I for AUA-PTY-IST-LWO that should have brought me to LWO on 06 JAN. TK cancelled LWO flight for 06 JAN and rebooked for 07 JAN (thus, will now have to spend 24 hours in IST).
I suggested rebooking to fly AUA-EWR-MUC-LWO (departure on 05 JAN; arrival to LWO on 06 JAN) but no availability in I. Also offered other options but was told: take the refund or accept the change. Would have accepted the change but it is Orthodox Xmas on 06 JAN.
A couple of questions:
1. Does LH HAVE to rebook into I only? Or is it their wish, which should not matter to customers as long as there are seats in C in general?
2. Any document that I could refer to for supporting (1)?
Thank you for your support!
May 6, 2017, 1:17 pm
#2
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
1) If it's more than 14 days in advance, LH only needs to offer you a full refund of the ticket.
Of course they can amend the ticket with the new routing, as TK rebooked you. LH will of course change your mileage ticket on different dates and routings, as long as I-cl is available and you're paying eventual additional fees. They will not rebook you into other booking classes in business class.
You could try to change your ticket IST-MUC-KRK, I-cl is available... And then ride a car from KRK to LWO, according Google 3h33m... Did not find any better solution from IST to LWO...
Results from https://www.ExpertFlyer.com
Maybe you can check if you find any award space from PTY-[USA]/[CAN]-VIE/WAW-LWO. Good luck!
Of course they can amend the ticket with the new routing, as TK rebooked you. LH will of course change your mileage ticket on different dates and routings, as long as I-cl is available and you're paying eventual additional fees. They will not rebook you into other booking classes in business class.
You could try to change your ticket IST-MUC-KRK, I-cl is available... And then ride a car from KRK to LWO, according Google 3h33m... Did not find any better solution from IST to LWO...
Results from https://www.ExpertFlyer.com
Code:
Awards & Upgrades Search
on 06/01/18
Frequency
Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats
0 Connections
TK 1633 0 IST MUC 321 Unavailable Business - Award I Y
06/01/18 12:40 06/01/18 13:30 NA / NA
LH 1624 0 MUC KRK 319 Unavailable Business - Award/Upgrade I Y
06/01/18 15:10 06/01/18 16:30 80% / 10m