SN: Brussels to Fiji
Apr 21, 2017, 6:30 am
#1
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SN: Brussels to Fiji
I was a bit miffed to have to call Belgium (from the UK) to speak to SN's service centre about a fight from Manchester. Seems the +32 number is for worldwide access to the nerve centre of the airline.
I was surprised when the agent said "it gets even more complicated: i'm sitting in Fiji". i suppose i should grateful I was charged only for a call to Belgium
I was surprised when the agent said "it gets even more complicated: i'm sitting in Fiji". i suppose i should grateful I was charged only for a call to Belgium
Apr 21, 2017, 1:20 pm
#2
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They're probably using the MindPearl call center in Suva.
AA does the same for its Australia/Pacific local numbers.
MH also uses MindPearl, as do other airlines: https://www.mindpearl.com/our-clients/brand-experience/
There's a post about LX using the Suva call center:
AA does the same for its Australia/Pacific local numbers.
MH also uses MindPearl, as do other airlines: https://www.mindpearl.com/our-clients/brand-experience/
There's a post about LX using the Suva call center:
Apr 21, 2017, 1:39 pm
#3
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They're probably using the MindPearl call center in Suva.
AA does the same for its Australia/Pacific local numbers.
MH also uses MindPearl, as do other airlines: https://www.mindpearl.com/our-clients/brand-experience/
There's a post about LX using the Suva call center:
AA does the same for its Australia/Pacific local numbers.
MH also uses MindPearl, as do other airlines: https://www.mindpearl.com/our-clients/brand-experience/
There's a post about LX using the Suva call center:
But what irritates me no end is the the airline routes calls to the other side of the world via a Brussels number rather than a local one.
The website has a drop down menu to find your "local" office by country - of course they all turn up the Brussels number and address.
Apr 21, 2017, 11:13 pm
#4
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Who really cares nowadays? Calling Belgium is free from my mobile (included in my plan) and costs about 1 ct. a minute from my landline. Complaining about it is more expensive.every 0800 number in the US is more expensive when calling from outside the US (about 1.2 ct from my landline :-))
Apr 23, 2017, 12:40 am
#5
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
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CPT is not Mindpearl, its LH's own 'intouch': http://www.lh-intouch.com/centres
Apr 23, 2017, 8:05 pm
#6
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CPT is not Mindpearl, its LH's own 'intouch': http://www.lh-intouch.com/centres
?
Apr 24, 2017, 5:01 am
#7
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Apr 24, 2017, 6:27 am
#8
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
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Swissair/Qualiflyer was exclusively with Mindpearl, and when LX/SN joined the LH Group, they still used Mindpearl because they were also trained on using axRes, SR's native GDS developed for them by atraxis. After the migration of LX&SN to Altea they could be taken care of my intouch alone, but intouch is not ready, so they keep Mindpearl on the side.
