LH/LX lounge in Boston

Old Nov 19, 22, 6:26 pm
  #106  
 
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Originally Posted by worldclubber;[url=tel:34628666
34628666]None of the "premium" first class drink options were available when I was there earlier this week. The server cited supply issues, as mentioned in the other post.

Also the tuna on the anyway limited first class menu was not available, but scallops instead. Overall, food wasn't all that great.

Menu




Soup (I didn't like all that much)




Salad (with lots of cheese)



Lamb (ok, but nothing to write home about)




Scallops (uninspired)




And the wait for food was very long.

The lounge just does not seem to be managed very well. There was a younger dark-haired guy in a suit watching the attendant at the entrance, looked like a lounge manager to me, and he was very unfriendly. I politely asked whether they could print boarding passes for me, as my phone battery was causing some issues, and he responded with "passport" (although I showed them the boarding pass on the phone) and gave me several other orders without "please" or "thank you". If he is the lounge manager, that would explain many of the issues. He deserves to be fired, with the recommendation to quit the service industry.
This lounge manager wasn’t there when we were there… Honestly, it seem like there was no manager. I agree with you completely that this lounge is very poorly managed and staffed. Also, I echo the fact that the wait for the food is very long. There was a couple and I think they might have been traveling in business class, but they were in the first class lounge, so I suspect they were high elites, and they were very upset about the food delay in and complained openly and somewhat loudly.

As for the lack of the three premium wine and champagne options on your flight…well, you all know my frustration at even unearthing them as options, which took continued extensive probing to reveal, but where I was ultimately able to identify all three bottles … but the champagne was warm, which doesn’t seem like a supply issue, it seems like a management issue… So we didn’t have the champagne. In addition, the three options are not particularly premium for a first class lounge.

As for the food, I enjoyed the red pepper soup a lot, and I think the lamb chops were better than any entree available on the flight. But who wants to fill up when there is caviar to come… Although it’s only 1 ounce of Kaluga, I enjoy it and I buy it locally a fairly regular basis…100 grams or 3.5 ounces costs $89.

But this lounge is messed up when it comes to premium service and it will take a management change or multiple complaints to make a difference.

I do give kudos to one woman in charge of the boarding process of the lounge who did a truly extraordinary thing, albeit most people might think it’s a pretty normal thing.

Here’s the story… Remember the people that were complaining about the slow service… Well, when it came for pre-boarding, they and we got the short end of the stick… Why? Well, there was a handicap passenger in first class who was escorted down to the plane first. That’s great, he should have been. (Remember one of the good things about this lounge is that boarding is from the lounge directly to the jetway.) But what happened here is that by preboarding the handicap passenger, the boarding manager in the lounge sort of forgot the group of six of is in the first class lounge, or she started the pre boarding of the handicap too late, or she just didn’t coordinate and communicate with the other boarding people at the gate that they were six first class passengers upstairs, waiting for boarding. So, by the time we got to the jetway, it was backed up to the entry with business class and economy class passengers. Basically, she had mistimed everything.

Fortunately, the business class Senator complained loudly that we should not have to stand and wait for the whole jetway to board and I give credit to this woman, who got it and asserted her authority, and just told us to all follow in single file to the left and she exerted her authority to tell the other people to move to the right and she cleared a path for is. I don’t think this woman is a lounge in boy. I think she is part of the gate team.

Et voila, we were on the flight without further jetway delay, and drinking Alexandra Rose within minutes. So kudos to this woman for taking the initiative, even though she is probably responsible for the delayed boarding of the first class passengers, she made up for it.

Last edited by oliver2002; Nov 20, 22 at 3:18 am Reason: removed quoted images
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Old Nov 20, 22, 3:26 am
  #107  
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Originally Posted by nologic View Post
But who wants to fill up when there is caviar to come Although its only 1 ounce of Kaluga, I enjoy it and I buy it locally a fairly regular basis100 grams or 3.5 ounces costs $89.
Not to nitpick, but LH serves both Kaluga from China and Calvisius from Italy, both farmed.

Interesting Trivia: Lufthansa Consumes >5% of Global Caviar [and uses metal spoons]
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Old Nov 20, 22, 9:31 am
  #108  
 
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Originally Posted by nologic View Post
This lounge manager wasn’t there when we were there… Honestly, it seem like there was no manager. I agree with you completely that this lounge is very poorly managed and staffed. Also, I echo the fact that the wait for the food is very long.
Thanks for confirming my impression, which also means it was not just an off day when I was there.

The manager was rude and the server in the F section was friendly but beyond clueless. The LH BOS lounge is a bit of an embarrassment for LH and disappointment for me; the J section is always packed and the F section is just lacking service- and quality-wise. A real pity, as the lounge itself is very nice and I love Boston.
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Old Nov 20, 22, 9:37 am
  #109  
 
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Originally Posted by worldclubber;[url=tel:34772172
34772172[/url]]Thanks for confirming my impression, which also means it was not just an off day when I was there.

The server in the F section was friendly but beyond clueless.
Add very slow/overwhelmed.
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Old Nov 20, 22, 9:39 am
  #110  
 
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Originally Posted by nologic View Post
Add very slow/overwhelmed.
Yeah, enthusiastic would not really describe the service.

And there was a bit of a language barrier too, and I don't think it was me.
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Old Jan 25, 23, 5:28 pm
  #111  
 
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Anyone been through the F section recently? Heading out in a week and will report back.
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Old Jan 26, 23, 6:19 am
  #112  
 
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Originally Posted by flyaxa View Post
Anyone been through the F section recently? Heading out in a week and will report back.
If November is recently enough, you will see my report above

Last edited by worldclubber; Yesterday at 1:20 am
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Old Jan 26, 23, 11:02 am
  #113  
 
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Originally Posted by worldclubber View Post
Is November is recently enough, you will see my report above
Haha, yes saw that. Just wondering if it has improved much in the past couple months.
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Old Yesterday, 1:21 am
  #114  
 
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Originally Posted by flyaxa View Post
Haha, yes saw that. Just wondering if it has improved much in the past couple months.
BOS is one of my favorite cities, so please do report back after your visit.
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