LH/LX lounge in Boston
#91
FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,794
I visited 6/20 between 1500 and 1800 or so. When we arrived it was pleasant and quiet though between the LH flights LX and SK it filled up very fast. Later visitors couldn't find seats.



The space itself is quite lovely and the tarmac views are great. It was really nice seeing the 747-400 to FRA I was flying taxi in just under the lounge. The bathroom was also nice.


Food was cold sandwiches and salads, two soups, a breaded fish, rice, some hot vegetables and of course pretzels. Liquor selection was okay, mainly middle shelf brands. They had a couple local beers as well as German ones too.



The space itself is quite lovely and the tarmac views are great. It was really nice seeing the 747-400 to FRA I was flying taxi in just under the lounge. The bathroom was also nice.


Food was cold sandwiches and salads, two soups, a breaded fish, rice, some hot vegetables and of course pretzels. Liquor selection was okay, mainly middle shelf brands. They had a couple local beers as well as German ones too.
#95
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 29,245

#96
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,401
Anyone have a pic of the current menu?
Do you board from the F Lounge for the 8PM BOS-MUC flight?
#97
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,401

This is the salmon which replaced the tuna.
The lounge has a small first class section which holds eight people at tables in pairs, and 11 more people in comfy chairs with low cocktail tables, which make it sort of awkward to eat (capacity 19).
They seem a little overwhelmed service-wise, There we’re five people dining when we arrived (4 more ppl)…three ppl behind me were complaining abt the slow service. It turns out they were in business class but must have had high status to dine in the lounge and pre board w first class.
There are three special drink options for first class passengers: Mumm Champagne, French Chablis, and Buehler Cabernet (CA). No special hard liquor…same as the business class bar, but the first class staff will serve you anything from the business class bar. The wines are rated 4.0-4.1/($25-30), nothing special, but considerably better than the business class wines.
The staff seems clueless as to what’s available that’s different in terms of alcohol for the first class dining area…One couple just came in and asked for red wine and they were served a regular business class wine…no discussion by the server…there is nothing on the menu to indicate that there are these three “special” options available…so unless you ask, and even then, unless your request unless is properly understood and translated to the manager (not easily done), you wouldn’t know about the premium wines. Neither the business class bartender nor the two first class servers seemed to aware of these options, although our first server seemed to indicate that there was a first class champagne, but it was not available at the time (supposedly because it wasn’t chilled, but again, communication was problematic due to lack of English fluency).
Also, there doesn’t seem to be any check on who is being served here. Maybe there is some behind-the-scenes check, but no one has asked anyone for a boarding pass.
The menu has two apps, red pepper soup and salad; two entrees, lamb chops and tuna (but they were out of the tuna, so they replaced it with salmon); and profiteroles w pistachio ice cream for dessert.
The lamb chops and the soup were excellent, although the soup came luke warm and had to be reheated. And, the pistachio ice cream came without the profiteroles…The waitress had no idea what a profiterole was and thought that the item was supposed to come with just ice cream…However, after discussing with the chef, she was informed that there actually were profiterole pastries available that could be provided for the ice cream, but we didn’t have time for that…
The staff seems staff seems surprisingly unfamiliar with what’s available, but the food itself is good.













8 lounge seats.

Last edited by nologic; Aug 16, 22 at 5:32 am
#100
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,401
Originally Posted by cfischer;[url=tel:34627612
34627612]Not only is LH downgrading BOS-MUC there is also
no longer Champagne. Apparently I can have undefined ‘red’ or ‘white’ wine. How much lower can LH fall?
no longer Champagne. Apparently I can have undefined ‘red’ or ‘white’ wine. How much lower can LH fall?
The red pepper soup is very good and the lamb chops are better than the entree selections in flight, IMO.
The attendants are basically clueless but there is a special champagne and red and white wine for first class passengers… You may have to ask the manager or ask the attendant to ask for the manager…
I went to the bar myself and asked the business class bartender to ask for the manager and how she came first with the champagne and then I asked if there was a special wine and out she came later with the shabbily and then I asked if Hill has a special red and algae came later with the Cabernet… She seemed vaguely aware that there was some thing available but generally unfamiliar with that although ultimately she produced all three bottles, albeit I guess they were caught off guard because they didn’t chill the champagne. There must be very little demand for it because no one would know about it.
Interesting the paper menu itself is very similar but slightly more colorful than the paper menu that was available for us in August. So they’re trying to improve things. I don’t understand why they don’t put the wine and champagne options on the other side or the bottom of this menu… Also the attendant was unaware as to what a profiterole was and we were just served playing pistachio ice cream until I further inquired and was told that yes I could get the ice cream in a pastry with a sauce… By that time I was ready to board so we declined.
The premium first class only options were Mumm champagne, Chablis from France, and Cabernet from California. There was no cold champagne available…The Mumm was warm. None of these were particularly distinctive, but they are a step up from the lounge’s business class offerings.
The level of English spoken by the serving attendance is very poor, or was very poor on the day we were there.



Last edited by nologic; Sep 24, 22 at 5:22 pm
#101
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 29,245
There was also no beer ... yeah ... 4 Swiss F pax came in and asked for beer and were told they were out of that as well. White and red wine ... pathetic.
#102
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 4,636
The server (Maria) told me that the special FCL wines had not arrived due to supply problems, so the wines served were exclusively the ones from the regular lounge offering. The reds and whites are not great, but then again, I was offered a Kaiken Malbec at the FCT the other day that is not exactly high end either.
There was no sparkling in the non-F-lounge at all (I overheard a conversation at the bar) and the bubbly in the F section was Roederer Estate from California. Not terrible, but also not great.
#103
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 4,636
This is the same menu that I shared from August…
The red pepper soup is very good and the lamb chops are better than the entree selections in flight, IMO.
The attendants are basically clueless but there is a special champagne and red and white wine for first class passengers… You may have to ask the manager or ask the attendant to ask for the manager…
I went to the bar myself and asked the business class bartender to ask for the manager and how she came first with the champagne and then I asked if there was a special wine and out she came later with the shabbily and then I asked if Hill has a special red and algae came later with the Cabernet… She seemed vaguely aware that there was some thing available but generally unfamiliar with that although ultimately she produced all three bottles, albeit I guess they were caught off guard because they didn’t chill the champagne. There must be very little demand for it because no one would know about it.
Interesting the paper menu itself is very similar but slightly more colorful than the paper menu that was available for us in August. So they’re trying to improve things. I don’t understand why they don’t put the wine and champagne options on the other side or the bottom of this menu… Also the attendant was unaware as to what a profiterole was and we were just served playing pistachio ice cream until I further inquired and was told that yes I could get the ice cream in a pastry with a sauce… By that time I was ready to board so we declined.
The premium first class only options were Mumm champagne, Chablis from France, and Cabernet from California. There was no cold champagne available…The Mumm was warm. None of these were particularly distinctive, but they are a step up from the lounge’s business class offerings.
The red pepper soup is very good and the lamb chops are better than the entree selections in flight, IMO.
The attendants are basically clueless but there is a special champagne and red and white wine for first class passengers… You may have to ask the manager or ask the attendant to ask for the manager…
I went to the bar myself and asked the business class bartender to ask for the manager and how she came first with the champagne and then I asked if there was a special wine and out she came later with the shabbily and then I asked if Hill has a special red and algae came later with the Cabernet… She seemed vaguely aware that there was some thing available but generally unfamiliar with that although ultimately she produced all three bottles, albeit I guess they were caught off guard because they didn’t chill the champagne. There must be very little demand for it because no one would know about it.
Interesting the paper menu itself is very similar but slightly more colorful than the paper menu that was available for us in August. So they’re trying to improve things. I don’t understand why they don’t put the wine and champagne options on the other side or the bottom of this menu… Also the attendant was unaware as to what a profiterole was and we were just served playing pistachio ice cream until I further inquired and was told that yes I could get the ice cream in a pastry with a sauce… By that time I was ready to board so we declined.
The premium first class only options were Mumm champagne, Chablis from France, and Cabernet from California. There was no cold champagne available…The Mumm was warm. None of these were particularly distinctive, but they are a step up from the lounge’s business class offerings.
Also the tuna on the anyway limited first class menu was not available, but scallops instead. Overall, food wasn't all that great.
Menu

Soup (I didn't like all that much)

Salad (with lots of cheese)

Lamb (ok, but nothing to write home about)

Scallops (uninspired)

And the wait for food was very long.
The lounge just does not seem to be managed very well. There was a younger dark-haired guy in a suit watching the attendant at the entrance, looked like a lounge manager to me, and he was very unfriendly. I politely asked whether they could print boarding passes for me, as my phone battery was causing some issues, and he responded with "passport" (although I showed them the boarding pass on the phone) and gave me several other orders without "please" or "thank you". If he is the lounge manager, that would explain many of the issues. He deserves to be fired, with the recommendation to quit the service industry.
#105
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 4,636
Food in the (non-F) lounge was decent and quite a good selection, but the seats filled up quickly.
Cold food

Hot food

Buffet left

Buffet right

Very appropriately, they had clam chowder that was not on the menu! Big plus in Boston!