any chance to claim compensation from LH ?
Am I entitled to compensation under EU 261/2014 in the following situation:
1. Lufthansa issued ticket. EU-US-EU 2. Return [US-EU] domestic feeder flight operated by UNITED delayed (due to air traffic contol) caused my missing evening LH connection to EU. [United gave me hotel and 20$ voucher only] 3. Rebooked by Lufthansa on the following day (evening) , consquenntly I arrived to my EU destination ~24 later than planned [lost 1 weekedn day! beeing stuck in EWR!] Could I claim it from Luftahnsa? I guess no chance to get it from United... thx for feedback Bart_ek |
Could I claim it from Luftahnsa? However, LH will deny it (they deny in 100% of all cases for the first claim). But LH will prevail. UA+ATC+Departure from non-EU -> its not a valid claim |
3. Rebooked by Lufthansa on the following day (evening) , consquenntly I arrived to my EU destination ~24 later than planned [lost 1 weekedn day! beeing stuck in EWR!] Wasn't there another flight at this night from EWR to EU? |
Originally Posted by warakorn
(Post 27922366)
There are countless of connections from EWR to the EU.
Wasn't there another flight at this night from EWR to EU? |
The delay was ocurred on a flight operated by UA which is neither an EU carrier nor was your flight departing from the EU. Accordingly, EC 261/2004 cancellation compensation does not apply at all.
LH would deny your claim simply on the grounds that it was not the operating carrier of the delayed flight. Bear in mind that EC 261/2004 looks to the operating carrier only. Although not relevant to OP's question, the rebooking responsibility here was UA's as the late-delivering carrier. Given that EWR is a UA hub, it would likely have been more fruitful to have been rerouted by UA via anu number of European destinations and then onward to DUS, hopefully arriving a good deal earlier than 24 hours late. |
Originally Posted by Often1
(Post 27922666)
Although not relevant to OP's question, the rebooking responsibility here was UA's as the late-delivering carrier. Given that EWR is a UA hub, it would likely have been more fruitful to have been rerouted by UA via anu number of European destinations and then onward to DUS, hopefully arriving a good deal earlier than 24 hours late.
|
correct, when I arrived and was directed upstairs to ticketing for rebooking, the only 'feasible' flights were on Swiss to ZRH and on UA to LON , but on none of these (allgedaly) there were no seats left [even if unoffically I overheard a call with ZRH flight manager that said they had some pax on standby and there was one seat left...] ; well -may need the rebooking process 'speed' of the LH agent
anyway, even if I know I'm at a lost position while claiming the compensation, I'll file a claim anyhow for this situation; maybe LH gives me some bonus miles for the invconveniance ? |
Or maybe a good chuckle because LH wasn't delayed. And then sole day when you do have a legitimate complaint with LH, LH has you flagged as complaining about ontime flights !
|
Originally Posted by Bart_ek
(Post 27923456)
...anyway, even if I know I'm at a lost position while claiming the compensation, I'll file a claim anyhow for this situation; maybe LH gives me some bonus miles for the invconveniance ?
Concerning the fact that LX had one free seat and "some pax" on standby, if all of them had been there before you, why should they have added you to the list of standby passengers with only one free seat? By the way, these other pax could also have had their UA flights delayed, having been previously booked on a LH flight to DUS ;) |
Originally Posted by KLouis
(Post 27924418)
AConcerning the fact that LX had one free seat and "some pax" on standby, if all of them had been there before you, why should they have added you to the list of standby passengers with only one free seat?
HTB. |
And one of the real values of not traveling with checked luggage is that at US airports, just go straight to the gate. A lot can happen in the minutes before departure. If you are standing there and someone else has wandered off, you may wind up with a boarding pass.
Others on that flight may misconnect and what was an overbooked flight at risk of oversale can drop quickly to having empty seats. |
Originally Posted by Often1
(Post 27923699)
..And then sole day when you do have a legitimate complaint with LH, LH has you flagged as complaining about ontime flights !
And you reckon that LH's brilliant IT sports such a flag? |
Originally Posted by weero
(Post 27931174)
What o Earth is that supposed to mean?
Originally Posted by weero
(Post 27931174)
And you reckon that LH's brilliant IT sports such a flag?
|
Originally Posted by Lack
(Post 27931645)
You'll get the Rabbi Ginsburg status.
Who knows? Maybe it's shoddy for the customer so it can shine on the corporate side? Given past reports, LH seems to be able to track customers who 'enforce' EC261 ... but I really doubt that they distinguish between justified and more ambiguous claims. |
Originally Posted by warakorn
(Post 27922359)
It is certainly allowed to claim from LH.
However, LH will deny it (they deny in 100% of all cases for the first claim). But LH will prevail. UA+ATC+Departure from non-EU -> its not a valid claim On this case though, I do agree that no comp is due, primarily because of the ATC issue. It's quite a murky area regarding connections in other countries to a flght to the EU where it is sold on one ticket, but I now airlines try not to pay up. |
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