TerryK

Funny M&M forgot to include SN.

Does this light fare policy affects other benefits such as priority check in and lounge access?

gojko88

Not for the moment.

kasi

what is does effect: no free seat reservation for sen/hon

weero

It renders the NEK seat more 'exclusive' !

So 'funny' that the pc crowd and the LH management have turned both 'inclusive' and 'exclusive' into invectives in a mere decade ....

panaguy

Caught at ZRH to pay for 3 bags as part of a transatlantic trip (Air Canada YUL - GVA then various LX and LH internal flights for a family vacation). This was news to me that Star Gold has no luggage rights if you book an economy ticket on Swiss. Never had this before on any other *A carrier (I do 250-350k a year on Star Alliance with Air Canada as my home airline).

I am a business owner - as most high mileage flyers are - and know the first rule of business, which is keep your most loyal customers happy. For my next YUL - ZRH trip (which leaves at an annoyingly early time when I take LX direct), which is a route I do every couple of months, I think I'll take either BA or AF. While I have to connect, the flights leave at an easier time from YUL - and I'm especially impressed by Skyteam, with Delta doing a much better job in the US than United.

By annoying me over a stupid CHF35 luggage fee (*2 with CHF 90 for the third bag!) they have just lost a $4-6,000 ticket from the CEO of a business which controls 20+ other high mileage consultants. Lufthansa / Swiss - you are really that stupid? I guess the answer is yep - yes you are.

I was particularly impressed by the Swiss Representative in ZRH, processing my extortionate luggage fee, who commented "I don't really care what you have to say about what other airlines do". Classy stuff.

televisor

Was this part of the TATL ticket, or were these flights separate? *if* you booked them via the Swiss website the luggage allowance of 0 should've been obvious, *if* you booked them via AC but separately to the TATL then my condolences, they wouldn't warn you about the lack of luggage.

That said expecting 3 free bags is somewhat naive, apart from AC I haven't come across any airlines giving 3 free bags to *G. At most 2 with UA, LH/LX, SN, SAS, and extra weight with SQ. (Edited: to be clear: the 2 bags with LH/LX, SN, SAS is only in cases where you already got one bag on the ticket, i.e. TATL and mixed-carrier flights. For other flights without a ticketed allowance you'll get 0 bags on most, and 1 bag on UA - even as *G.)

And no, other airlines aren't necessarily better. BA's hand-baggage-only fares also result in no luggage for status members. Within *A it's the same story on NZ (and also the rest of LH group). It sucks, but it's also the way things are.

gpia

UA only allows free 1 bag for *A Gold

pewpew

If booked on the same PNR as the TATL, you should've gotten at least 2 free bags.

totti

Same applies to LH. It is quite transparent that *Gold will not help in connection with a light fare. I do not like the fare structure with light/classic/flex in addition to the different fare 'buckets' but I find the luggage part to be very clear and its the least of issues I have with this fare structure.

The information on the LH website reads like this:

malmostoso

It's called "Selberschuld" and it's as far as Swiss empathy goes.

As others have said, check whether this leg was part of a larger PNR. If it's a separate ticket, then I'm afraid you have no recourse since rules are clearly mentioned.

Raf

Guys,

The straight solution is to buy a ticket with LO Segment. Always get a 2 pcs.of checked baggage limit.
They checked my lug. without a hassle on different PNR's WAW-MAD (LO/L)-ZRH(LX/C)-YUL (LX/C)-YVR(AC/C).It works and bag arrived as planned on Vancouver. That's the truly power of *A. Absolutely.

Cheers from British Columbia,

Raf

oliver2002

On LX longhaul, *G get an extra bag. But not their companion(s). This thread is about LX regional hand baggage only fares not giving any additional bags for *G @:-)

BTW, you are the most loyal customer of AC I presume?

8420PR

I appreciate this is a rant, at a particularly emotional time. However rationally thinking, switching to BA or Air France/KLM will still give you the same problem that the cheapest intra EU tickets (purchased separately from the long haul) come with no free luggage.
Additionally, whoever booked your tickets could have paid €20 more and booked the classic fare, which would have allowed you 2 free pcs of luggage - maybe this is a better solution than connecting in LHR/CDG.

warakorn

I consider your statement very inappropriate.
Within Europe is increasingly getting more difficult to get a free bag on the cheapest fares.
Did you book your tickets on swiss.com?

Xandrios

That is because when the itin contains non-LH-group airlines (eg LO) the fares are automatically pushed to Classic - which includes luggage. You pay for the classic fare as well then.