Special Credit of 30/10/3 000 status miles for FTL/SEN/HON as strike comp
Dec 22, 2014, 12:04 am
#92
Join Date: Nov 2008
Programs: Disgruntled HON**, Indifferent EK Gold, skeptical BA Silver
Posts: 1,734
I think the airline that invented the infamous "status stars" meanwhile deserves a full dedicated marketing lecture at university. Also include a session on: "How to f@ck up a super loyal customer base by deciding to allocate operational upgrades to one-time full-fare flyers." This move alone has cost LH tenthousands of my Euros every year.
I am absolutely not annoyed by them grading on ticket prize basis. I am annoyed that they keep telling at least here otherwise.
There are so many better reasons to fly with different airlines imho.
Dec 22, 2014, 2:16 am
#93
Join Date: May 2014
Programs: VS Gold, BA Silver (gold for ~10y 'til recently!)
Posts: 143
For those interested in the question of transferring award miles to status miles, I called the service centre and got the official position - it was close to the advice from some other members, but exact.
Once you cross 80k status miles (as an FTL), they offer you online the opportunity to exchange up to 20k award miles for 10k status miles.
For me personally, this is interesting; I'm now at 78k, so if I do an "emergency MR" I only need 12k status miles in my MR - which is much more doable than 22k. I am minded to give it a go between Christmas and New Year.
So, in this case, contrary to my earlier post, this generosity from LH has helped me!
But I still think it's absurd.
Once you cross 80k status miles (as an FTL), they offer you online the opportunity to exchange up to 20k award miles for 10k status miles.
For me personally, this is interesting; I'm now at 78k, so if I do an "emergency MR" I only need 12k status miles in my MR - which is much more doable than 22k. I am minded to give it a go between Christmas and New Year.
So, in this case, contrary to my earlier post, this generosity from LH has helped me!
But I still think it's absurd.
Dec 22, 2014, 2:34 am
#94
Join Date: Sep 2006
Location: BRU
Programs: LH (SEN), IHG (Plat Amb)
Posts: 498
Luckily I waited for the last minute to either take a mileage run trip to get my last 200 status miles, or to exchange award miles into status miles. So thanks to the 10000 credit, I do not need to do that. I appreciate the gesture. However I can also understand the many people to whom this does not mean anything, or that had already booked mileage run trips before the end of the year.
And my wife got much more annoyed by the strikes since she had to cancel 2 whole trips, for her the status miles credit do not mean anything. Maybe they could have given status and award miles, like that everybody gets something, not only people with only a couple of status miles short of requalification. But that would probably cost them too much money. Or alternatively, status miles that stay valid until end of next year.
I am not going to complain though. I expected nothing, I got something, so I am happy. My wife got something that they will take away again in a couple of days. For her it is like she has got nothing. Also okay.
And my wife got much more annoyed by the strikes since she had to cancel 2 whole trips, for her the status miles credit do not mean anything. Maybe they could have given status and award miles, like that everybody gets something, not only people with only a couple of status miles short of requalification. But that would probably cost them too much money. Or alternatively, status miles that stay valid until end of next year.
I am not going to complain though. I expected nothing, I got something, so I am happy. My wife got something that they will take away again in a couple of days. For her it is like she has got nothing. Also okay.
Dec 22, 2014, 2:48 am
#96
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,827
) but only 47k selection miles: the rest of my status miles were accrued on BR, AC, and UA, which are not part of the M&M Selection scheme.
Dec 22, 2014, 2:57 am
#97
Join Date: Oct 2007
Posts: 2,069
Further more it amazes me that many people fail to understand that to reach a certain status you simply have to fly a certain amount of miles
Dec 22, 2014, 7:47 am
#98
Join Date: Feb 2005
Location: ZRH
Programs: LX SEN, HH Diamond, IHG, Melia Silver, AVIS, Sixt
Posts: 276
Too funny. Have achieved 257124 Status Miles this year and they give me another 10'000. Thank you Lufthansa! (loool) If they would give at least HON Miles (they might attract one to make HON next year) or SelectMiles (they might attract one to go for the 2 E-Vouchers).
As usual from Lufthansa the whole thing is very non-targeted and for most customers more a joke.
As usual from Lufthansa the whole thing is very non-targeted and for most customers more a joke.
Dec 22, 2014, 9:19 am
#99
Join Date: Nov 2000
Posts: 1,941
You are really basing your buying decisions on op up incidents that in general happen so seldom?
I am absolutely not annoyed by them grading on ticket prize basis. I am annoyed that they keep telling at least here otherwise.
There are so many better reasons to fly with different airlines imho.
I am absolutely not annoyed by them grading on ticket prize basis. I am annoyed that they keep telling at least here otherwise.
There are so many better reasons to fly with different airlines imho.
Emirates and Etihad, on the other hand, regularly upgrade me (Y to J, J to F) as a Platinum / Gold Elite. No matter what fare I pay.
So my business goes to Arabia most of the time, when I have the choice.
Dec 22, 2014, 9:24 am
#100
Join Date: Nov 2000
Posts: 1,941
This is not a good will compensation for a strike, this is a capacity adjustment mechanism for the number of Elites 2015 (esp. SENs, HONs). LH realized they will have too few Elites next year. A smart loyalty department would have noticed this two months ago and would have tied some commercial benefit to a lowered threshold (the way Etihad did it). Or, if they overslept this opportunity, just offered flyers missing the requalification threshold by a bit a "grace year" in a nice targeted letter in Jan 2015 (instead of exciting everybody about free miles which turn out to be worth nothing for most recipients).
Dec 22, 2014, 9:25 am
#101
Join Date: Dec 2013
Posts: 368
How is Etihad's business class compared to Lufthansa's new business class?
Dec 22, 2014, 9:29 am
#102
Join Date: Oct 2007
Posts: 2,069
This is not a good will compensation for a strike, this is a capacity adjustment mechanism for the number of Elites 2015 (esp. SENs, HONs). LH realized they will have too few Elites next year. A smart loyalty department would have noticed this two months ago and would have tied some commercial benefit to a lowered threshold (the way Etihad did it). Or, if they overslept this opportunity, just offered flyers missing the requalification threshold by a bit a "grace year" in a nice targeted letter in Jan 2015 (instead of exciting everybody about free miles which turn out to be worth nothing for most recipients).
Dec 22, 2014, 9:32 am
#103
Join Date: Nov 2000
Posts: 1,941
Dec 22, 2014, 9:33 am
#104
Join Date: Nov 2000
Posts: 1,941
Dec 22, 2014, 9:36 am
#105
Join Date: Oct 2007
Posts: 2,069