Am I entitled to compensation? [merged]
Feb 5, 2019, 5:12 am
#392
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
G
Feb 5, 2019, 7:05 am
#393
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,091
Thank you all.
1. opted for LH via MUC
2. arrived TRN at 23:05
3. I agree with the opinion that arriving LIN at 18, disembark, understand what to do about checked luggage and find the bus, PLUS the rush hour time, apart from being a huge P.I.T.A. wouldn't have me in TRN before 20.15...
I'll try to claim and see what happens.
1. opted for LH via MUC
2. arrived TRN at 23:05
3. I agree with the opinion that arriving LIN at 18, disembark, understand what to do about checked luggage and find the bus, PLUS the rush hour time, apart from being a huge P.I.T.A. wouldn't have me in TRN before 20.15...
I'll try to claim and see what happens.
Feb 5, 2019, 7:54 am
#394
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,840
The issue is here that most likely a note was made in reservation that the OP rejected to fly to LIN arriving at 18h - then SN couldn't care less for any hypothetical explanation from the OP that it would have been impossible to reach TRN within 2:15h - the OP never even tried it.
Feb 5, 2019, 8:45 am
#395
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
The issue is here that most likely a note was made in reservation that the OP rejected to fly to LIN arriving at 18h - then SN couldn't care less for any hypothetical explanation from the OP that it would have been impossible to reach TRN within 2:15h - the OP never even tried it.
) . @Lefly – please keep us posted, it will be interesting to see what SN comes up with in such scenario (and good luck, needless to say).G
Feb 5, 2019, 8:58 am
#396
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
One could argue many things about likely outcomes and OP was free to reject the first offering. But, the fact is that he did and opted for a later option with a later arrival. Thus, no compensation under the Regulation as it is a binary calculation.
Feb 5, 2019, 9:49 am
#397
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,091
Just for information, LIN + bus ( apparently bus organized by SN) and LH via MUC were offered at the same time, together with AZ via FCO. I choose the 2nd because with 2 big suitcases I really didn't want to manage a bus transfer.
I would be however curious to know what time this bus arrived TRN and who "registered" it.
I will enquire with SN and post any outcome.
p.s. I am a "she"
I would be however curious to know what time this bus arrived TRN and who "registered" it.
I will enquire with SN and post any outcome.
p.s. I am a "she"
Feb 5, 2019, 7:41 pm
#398
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 934
Where it is written that an airline has to fly you to the destination, if there is an issue with the originally booked flight? An airline may propose you to be transported by a taxi, if regarded as the most efficient way to get to your destination.
Feb 5, 2019, 8:17 pm
#399
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,637
One could possibly argue that landing at an airport ~200km from the original destination is already an inconvenience by itself, especially with checked baggage. Given the circumstances, the OP went for the most 'comfortable' alternative and could stress (in case) that she would have had to collect luggage, make her way to the bus station and so on (unless SN had plans to arrange a car service from aircraft to bus station with relative 'VIP baggage handling', which I somewhat doubt was going to be the case ) . @Lefly – please keep us posted, it will be interesting to see what SN comes up with in such scenario (and good luck, needless to say).
G
) . @Lefly – please keep us posted, it will be interesting to see what SN comes up with in such scenario (and good luck, needless to say).G
Feb 5, 2019, 8:19 pm
#400
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,637
It’s a contract to fly from A to B , which SN didn’t fulfil because of Technical reasons. But let’s see SN’s response.
Feb 5, 2019, 8:21 pm
#401
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,637
Just for information, LIN + bus ( apparently bus organized by SN) and LH via MUC were offered at the same time, together with AZ via FCO. I choose the 2nd because with 2 big suitcases I really didn't want to manage a bus transfer.
I would be however curious to know what time this bus arrived TRN and who "registered" it.
I will enquire with SN and post any outcome.
p.s. I am a "she"
I would be however curious to know what time this bus arrived TRN and who "registered" it.
I will enquire with SN and post any outcome.
p.s. I am a "she"
Feb 6, 2019, 7:34 pm
#402
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 934
Otherwise I always could claim compensation from LH when taking a "LH flight" operated by Deutsche Bahn by a train from FRA to Stuttgart, Cologne or Duesseldorf, as I wasn't "flown".
Feb 6, 2019, 8:24 pm
#403
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,637
In your example, if you accepted the train from the outset it’s ok, if a flight is cancelled & you then have to take the train you should be compensated unless it’s extraordinarily circumstances.
Feb 8, 2019, 9:18 am
#404
Join Date: Oct 2018
Posts: 12
Lufthansa stranded us in Frankfurt overnight due to a flight delay from Leipzig, treated us terribly & have offered me the princely sum of USD 98 as compensation for my full fare business class ticket.
We didn't get to New York until the next day, so $98 doesn't come even close to my lost wages for the day.
They wrote the following "Furthermore, your return flight from Leipzig to Frankfurt on May 23, 2018 was delayed due to circumstances caused by a third party."
So I have some basic questions
I don't know how they are coming up with the $98, part of it is €34 for the Taxi I took the next morning back to FRA Airport the next morning when the Hotel had no viable transportation.
Thanks!
We didn't get to New York until the next day, so $98 doesn't come even close to my lost wages for the day.
They wrote the following "Furthermore, your return flight from Leipzig to Frankfurt on May 23, 2018 was delayed due to circumstances caused by a third party."
So I have some basic questions
- Does EC261 apply to flights booked in the USA? Paid for by a US Citizen?
- Is "third party" a way for them to get out of paying EUR 600 under EC261? (I've read them trying extraordinary circumstances)
I don't know how they are coming up with the $98, part of it is €34 for the Taxi I took the next morning back to FRA Airport the next morning when the Hotel had no viable transportation.
Thanks!
Feb 8, 2019, 10:11 am
#405
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,628
Lufthansa stranded us in Frankfurt overnight due to a flight delay from Leipzig, treated us terribly & have offered me the princely sum of USD 98 as compensation for my full fare business class ticket.
We didn't get to New York until the next day, so $98 doesn't come even close to my lost wages for the day.
They wrote the following "Furthermore, your return flight from Leipzig to Frankfurt on May 23, 2018 was delayed due to circumstances caused by a third party."
So I have some basic questions
I don't know how they are coming up with the $98, part of it is €34 for the Taxi I took the next morning back to FRA Airport the next morning when the Hotel had no viable transportation.
Thanks!
We didn't get to New York until the next day, so $98 doesn't come even close to my lost wages for the day.
They wrote the following "Furthermore, your return flight from Leipzig to Frankfurt on May 23, 2018 was delayed due to circumstances caused by a third party."
So I have some basic questions
- Does EC261 apply to flights booked in the USA? Paid for by a US Citizen?
- Is "third party" a way for them to get out of paying EUR 600 under EC261? (I've read them trying extraordinary circumstances)
I don't know how they are coming up with the $98, part of it is €34 for the Taxi I took the next morning back to FRA Airport the next morning when the Hotel had no viable transportation.
Thanks!
LH can’t just absolve itself of rsponsibility by claiming a mysterious 3rd party messed up.
Your lost wages or full fare business class ticket are completely irrelevant and I would stop raising this in your correspondence with LH. Stick to the facts: LH got you to FRA late and didn’t get you on a flight to your destination until the next day. They owe you 600€ EU261 plus duty of care ie refund for your reasonable hoteland other expenses.