Am I entitled to compensation? [merged]
Nov 20, 2014, 4:44 am
#46
Join Date: Nov 2008
Location: South Yorkshire, UK
Programs: A3*G, LH FTL, VS Red, Avis Preferred, Hertz President's Circle, (RIP Diamond Club)
Posts: 2,362
Of course they try to deny compensation. can't blame them for trying, right? I would guess that will already take care of 90% of claims.
And the next time you call in with the same story they will do the same.
At leaat one thing where SK shows how is it done. Valid claims are always compensated in a few days, no questions asked or arguing. At least to my experience
And the next time you call in with the same story they will do the same.
At leaat one thing where SK shows how is it done. Valid claims are always compensated in a few days, no questions asked or arguing. At least to my experience
Nov 20, 2014, 5:57 am
#48
Join Date: Nov 2008
Programs: Disgruntled HON**, Indifferent EK Gold, skeptical BA Silver
Posts: 1,734
Nov 20, 2014, 6:07 am
#49
Join Date: Apr 2009
Location: TLV
Programs: UA Platinum, Avis Chairman, Marriott Gold, Hilton Gold, GA Pilot
Posts: 3,225
They can say what they want but nobody pays 400 euros for goodwill unless they know it will cost them more when you sue them for EU261. There are a lot of companies out there now that process these claims and sue the airlines on your behalf - refund.me, for example. I have a couple of claims pending with them right now against Alitalia and El Al - hopefully I'll see the money someday.
Nov 20, 2014, 6:14 am
#50
Join Date: Nov 2008
Location: South Yorkshire, UK
Programs: A3*G, LH FTL, VS Red, Avis Preferred, Hertz President's Circle, (RIP Diamond Club)
Posts: 2,362
It's good implementation of game theory though... Those bluffed out of their compensation might feel a bit grumpy about it but accept it ultimately. If they didn't accept it then they'd insist like I did.
Nov 20, 2014, 6:18 am
#51
Join Date: Apr 2009
Location: TLV
Programs: UA Platinum, Avis Chairman, Marriott Gold, Hilton Gold, GA Pilot
Posts: 3,225
At least they eventually paid you. Can't say the same for El AL who despite owing me under both Israeli law and European law from my ZRH-TLV cancelled flight just refused to pay. Now the lawyers are after them.
Nov 20, 2014, 12:37 pm
#53
Original Member
Join Date: May 1998
Location: a proud member of FT since 05-05-1998
Programs: DL, AF and KL - UA - *G
Posts: 2,239
I had successful EU261 law suit against LH when my flight to FRA was delayed 25 minutes causing me to miss my connection reason was due to late inbound aircraft from Italy where there was "weather" in Italy.
LH argued that since this was on Eurowings not LH and the weather delay on the inbound flight....they would not have to pay the €600.-
The court disagreed - as the delay was within LH control - a spare aircraft could have been used.
LH argued that since this was on Eurowings not LH and the weather delay on the inbound flight....they would not have to pay the €600.-
The court disagreed - as the delay was within LH control - a spare aircraft could have been used.
Nov 20, 2014, 5:42 pm
#54
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,257
That mental disorder is now fixed.
Nov 20, 2014, 10:21 pm
#55
Join Date: Dec 2007
Location: Harrogate
Programs: BA, KL, DL
Posts: 996
My lawsuit in the UK has just been settled by LH too and I've been awarded €400 (minus solicitor costs of €105). It took 8 months and LH used every trick in the world to avoid paying, but after the recent Huzar vs. Jet2 ruling in the UK they were forced to pay up.
Nov 27, 2014, 12:30 am
#56
Join Date: Aug 2011
Location: Tehran (IKA), Vancouver (YVR), Nice (NCE)
Programs: QR Platinum (Oneworld Emerald), AZ Freccia Alata (Skyteam Gold), Shangri-La GC (Jade)
Posts: 235
FRA Missed Connection
My mother is currently in FRA.
She was supposed to arrive in FRA from IKA at 5:45am and get on the NCE flight at 7:30am arriving at 9am in NCE.
First flight was delayed and it landed at 7:15. It was a technical issue that had to be fixed in IKA.
She is rebooked on the 16:25 flight, so she'll have over 9 hours of layover and she will arrive 8 hours after the original schedule.
Is she entitled to any compensation? If so, what and how can she ask for it?
Cheers.
She was supposed to arrive in FRA from IKA at 5:45am and get on the NCE flight at 7:30am arriving at 9am in NCE.
First flight was delayed and it landed at 7:15. It was a technical issue that had to be fixed in IKA.
She is rebooked on the 16:25 flight, so she'll have over 9 hours of layover and she will arrive 8 hours after the original schedule.
Is she entitled to any compensation? If so, what and how can she ask for it?
Cheers.
Last edited by wandering_persian; Nov 27, 2014 at 1:08 am
Nov 27, 2014, 3:20 am
#57
Suspended
Join Date: Aug 2014
Posts: 25
My mother is currently in FRA.
She was supposed to arrive in FRA from IKA at 5:45am and get on the NCE flight at 7:30am arriving at 9am in NCE.
First flight was delayed and it landed at 7:15. It was a technical issue that had to be fixed in IKA.
She is rebooked on the 16:25 flight, so she'll have over 9 hours of layover and she will arrive 8 hours after the original schedule.
Is she entitled to any compensation? If so, what and how can she ask for it?
Cheers.
She was supposed to arrive in FRA from IKA at 5:45am and get on the NCE flight at 7:30am arriving at 9am in NCE.
First flight was delayed and it landed at 7:15. It was a technical issue that had to be fixed in IKA.
She is rebooked on the 16:25 flight, so she'll have over 9 hours of layover and she will arrive 8 hours after the original schedule.
Is she entitled to any compensation? If so, what and how can she ask for it?
Cheers.
Nov 27, 2014, 3:45 am
#58
Join Date: Aug 2011
Location: Tehran (IKA), Vancouver (YVR), Nice (NCE)
Programs: QR Platinum (Oneworld Emerald), AZ Freccia Alata (Skyteam Gold), Shangri-La GC (Jade)
Posts: 235
By which airlines was she flying? Actually there are different set of rules varying from airlines and airport to claim for compensation. Although, you can check your flight compensation detail on http://www.tripmole.com/
It's Lufthansa. She has received a 25 Euro voucher!! How generous!
Nov 27, 2014, 6:44 am
#60
Join Date: Sep 2000
Location: Stuck on this planet - mainly in STR and LAX
Posts: 5,019
Looks like she is entitled.
Send an email asking for compensation.
You will get a lame response that the delay is not covered by the EC regulation.
Respond (friendly) hat you believe it is covered and copy and past the relevant part of the rules.
Then they will pay.
Unfortunately they are always trying to play this game hoping that you will give up
Send an email asking for compensation.
You will get a lame response that the delay is not covered by the EC regulation.
Respond (friendly) hat you believe it is covered and copy and past the relevant part of the rules.
Then they will pay.
Unfortunately they are always trying to play this game hoping that you will give up
