Am I entitled to compensation? [merged]
Aug 5, 2019, 12:40 pm
#436
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Could use some help here.
Due to IRROPS, I missed my connection from MUC > YYZ and had to reroute via MUC>YUL>YYZ. I was delayed a total of 4.5 hours and also downgraded from Premium Economy to Economy. Should I be receive the 600EUR in addition to a 75% refund on the leg of the fare due to the downgrade? LH is only offering the 600EUR but not the fare refund due to the downgrade.
What am I actually entitled to?
Due to IRROPS, I missed my connection from MUC > YYZ and had to reroute via MUC>YUL>YYZ. I was delayed a total of 4.5 hours and also downgraded from Premium Economy to Economy. Should I be receive the 600EUR in addition to a 75% refund on the leg of the fare due to the downgrade? LH is only offering the 600EUR but not the fare refund due to the downgrade.
What am I actually entitled to?
More precise details would help
Aug 5, 2019, 1:15 pm
#437
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It was basically a forced downgrade because there were no other flights leaving the same day, the other option would've been to stay overnight which isn't an option. What other details would be helpful?
Aug 5, 2019, 1:29 pm
#438
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That’s the problem, if the only available flight was in Y & you accepted it then I highly doubt you will receive involuntary downgrade compensation, it you insisted on the same class of service, then they owed you Duty of care & EU261 delay compensation
Aug 5, 2019, 2:34 pm
#439
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OP certainly had the option to wait for the next flight with PE availability. Perhaps the next day or day after. But, he chose to accept the quickest reroute available (a smart decision in my view). That does not entitle him to a downgrade refund (there is no compensation for downgrades).
Aug 6, 2019, 2:14 am
#440
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No, it was not a forced downgrade. You preferred to travel on the same day (albeit in lower service class) rather than to stay overnight. This has nothing to do with invol. downgrade - it was voluntary as staying until the following day was declined/not an option.
Aug 6, 2019, 2:26 am
#441
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OP certainly had the option to wait for the next flight with PE availability. Perhaps the next day or day after. But, he chose to accept the quickest reroute available (a smart decision in my view). That does not entitle him to a downgrade refund (there is no compensation for downgrades).
Get a lawyer and they will pay both!
Aug 6, 2019, 6:53 am
#442
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I do agree. It was certainly not voluntary. It was as voluntary as handing your wallet to a guy standing in front of you holding a gun. The choice *next day* was not acceptable for the original poster and unless Lufthansa had offered to pay real compensation for one day of lost lifetime it was not voluntary. Besides that it was a clear breach of contract.
Aug 6, 2019, 7:54 am
#443
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I do agree. It was certainly not voluntary. It was as voluntary as handing your wallet to a guy standing in front of you holding a gun. The choice *next day* was not acceptable for the original poster and unless Lufthansa had offered to pay real compensation for one day of lost lifetime it was not voluntary. Besides that it was a clear breach of contract.
Aug 6, 2019, 7:56 am
#444
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Wait!
You guys want to tell us that an airline (in case of IRROPS) may put a passenger on a later flight (which has the purchased travel class; Lufthansa A350 on MUC-YUL), but due to unknown reasons, the passenger is downgraded to a lower travel class ----> and then the airline can keep all the money?
You guys want to tell us that an airline (in case of IRROPS) may put a passenger on a later flight (which has the purchased travel class; Lufthansa A350 on MUC-YUL), but due to unknown reasons, the passenger is downgraded to a lower travel class ----> and then the airline can keep all the money?
Aug 6, 2019, 9:06 am
#445
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Wait!
You guys want to tell us that an airline (in case of IRROPS) may put a passenger on a later flight (which has the purchased travel class; Lufthansa A350 on MUC-YUL), but due to unknown reasons, the passenger is downgraded to a lower travel class ----> and then the airline can keep all the money?
You guys want to tell us that an airline (in case of IRROPS) may put a passenger on a later flight (which has the purchased travel class; Lufthansa A350 on MUC-YUL), but due to unknown reasons, the passenger is downgraded to a lower travel class ----> and then the airline can keep all the money?
OP asks about compensation for the downgrade. There is none.
OP is contrractually ally entitled to a refund of the difference between the fare paid and the fare flown.
If involuntarily downgraded, which he was not, he would be due a reimbursement of 75% of the base segment fare.
The delay aspect was taken care of by the delay compensation.
Aug 10, 2019, 9:19 am
#446
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No. Nowhere does it say that. Not in any post in this thread.
OP asks about compensation for the downgrade. There is none.
OP is contrractually ally entitled to a refund of the difference between the fare paid and the fare flown.
If involuntarily downgraded, which he was not, he would be due a reimbursement of 75% of the base segment fare.
The delay aspect was taken care of by the delay compensation.
OP asks about compensation for the downgrade. There is none.
OP is contrractually ally entitled to a refund of the difference between the fare paid and the fare flown.
If involuntarily downgraded, which he was not, he would be due a reimbursement of 75% of the base segment fare.
The delay aspect was taken care of by the delay compensation.
Aug 10, 2019, 9:42 am
#447
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I hope your right & morally I agree, let’s see what happens & I hope the Op provides the outcome
Aug 10, 2019, 10:48 am
#448
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Clearly if the next Premium seat is in 15 days time that is not a sensible outcome, so when you say the OP could have waited until the next day, when does that end? Two days? Five days? A month?
I understand the point about it being voluntary but how does one make it clear to the airline that it isn’t in fact voluntary? Can the gate agent place notes in the booking to say the passenger was happy to wait for a Premium seat but nothing was available so they involuntarily accepted Economy?
Aug 10, 2019, 9:39 pm
#449
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What is the advice for this at the time?
Clearly if the next Premium seat is in 15 days time that is not a sensible outcome, so when you say the OP could have waited until the next day, when does that end? Two days? Five days? A month?
I understand the point about it being voluntary but how does one make it clear to the airline that it isn’t in fact voluntary? Can the gate agent place notes in the booking to say the passenger was happy to wait for a Premium seat but nothing was available so they involuntarily accepted Economy?
Airlines & certainly LH modus operandi is never to pay out compensation
Sep 4, 2019, 7:52 am
#450
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outcome!
The outcome was that I was compensated for the reroute and the forced downgrade plus a "good will" gesture. All i all, I'm glad I went and questioned the involuntary downgrade which mean I got an extra $600 CAD in compensation.