Help Understanding PartnerPlusBenefit

Reply Subscribe

Thread Tools

Search this Thread

Nov 29, 2014, 4:17 am

#181

SuperFlyBoy

Join Date: Sep 2005

Location: BOM-SIN-EWR

Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat

Posts: 8,606

Quote:

Originally Posted by more4less

Hello,

using PPB points I understand you can only upgrade from Biz to First from booking class D.

I can understand this if PPB levels are the same as normal mileage tickets.

However, our local PPB site states the following:

Business
Bus. Discounted

Giving 2 different point requirements for upgrades.

I will write to them and post back here.

Nov 29, 2014, 6:12 am

#182

more4less

Join Date: Dec 2006

Programs: LH SEN, FB Plat., HH D.

Posts: 5,050

Quote:

Originally Posted by SuperFlyBoy

Our local PPB site(Spain) also states the same but in the past I have always upgraded from Bus. Discounted to First(on top of a few upgrades from Eco to Biz) and I understand that, while in Swiss you can upgrade from P to F using miles or evouchers, to be able to upgrade using PPB points you need to buy at least D.

Edit - In the PPB webpage(Spain) there is a spreadsheet indicating what booking codes can be upgraded.
From Biz to First in Swiss is C and J(Business) and D(Business Discounted).
On other airlines upgrades to F are also possible from Z and even P.

Last edited by more4less; Nov 29, 2014 at 6:25 am Reason: add info

Mar 23, 2015, 9:01 pm

#183

mat_bkk

Join Date: Aug 2004

Location: LYS, BKK, JFK

Programs: LH SEN* ; Lifetime Ivory Member AF

Posts: 350

Hi Guys,

I am really thinking that PPB is the biggest Scam ever ! I have points expiring soon and I am trying to get an upgrade but none of the flight can be confirmed !!!

I do not see why M&M and PPB are not sharing the same flight availability as at the end it is the same : business class booking is I

I asked the LH agent what can I do about the miles expiring and she replies that I can buy "lounge access" : very usefull when you are SEN !!!

I am wondering how do you check the PPB availability ? Then I log on I have no link to check the availability ?

Matbkk

Mar 24, 2015, 7:31 am

#184

tgj1974

Join Date: Sep 2010

Location: CPH, BRU

Programs: LH SEN* (*G), EBG (*G)

Posts: 794

Quote:

Originally Posted by mat_bkk

I must say, I am very pleased with PPB. I have 3/3 upgrade success. I normally check availability first before buying and buy an upgradable fare.

First 2 where confirmed instantly, the last one waitlisted and cleared after 4 days or so.

Mar 24, 2015, 8:06 pm

#185

mat_bkk

Join Date: Aug 2004

Location: LYS, BKK, JFK

Programs: LH SEN* ; Lifetime Ivory Member AF

Posts: 350

Quote:

Originally Posted by tgj1974

I must say, I am very pleased with PPB. I have 3/3 upgrade success. I normally check availability first before buying and buy an upgradable fare.

Thanks for your reply. That's my point, how are you checking the availability ?

Mar 25, 2015, 2:05 am

#186

Raul_R

Join Date: Oct 2011

Location: Usually seat 1A, home:Tallinn

Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager

Posts: 470

Very strange.
I used PPB points many times for tickets and for Y->C and also for C->F upgrades and every single time I got what I requested. Last time it was in November 2014.
But it was also done manually by Lufthansa local office, who made me reservation after what I sent the e-mail to PPB customer service, they deducted points and issued ticket.
My opinion was even opposite --> PPB availability is better than M&M SEN, but that is just a guess.

Mar 25, 2015, 4:06 am

#187

mat_bkk

Join Date: Aug 2004

Location: LYS, BKK, JFK

Programs: LH SEN* ; Lifetime Ivory Member AF

Posts: 350

Quote:

Originally Posted by Raul_R

My opinion was even opposite --> PPB availability is better than M&M SEN, but that is just a guess.

You are maybe right.
But as exemple for Business the upgrade class is "I" for both M&M and PPB. Why they would not give the PPB ticket when the M&M ticket is available ?

My guess is that PPB Staff have more power to release a seat than M&M Staff.

A "disavantage" of PPB is that you can use their service only during their opening hours so you cannot really get last minute upgrade.

An advantage if I am not wrong the upgradable classes are very large compared to M&M.

Mat

Mar 25, 2015, 12:06 pm

#188

Rambuster

FlyerTalk Evangelist

Original Poster

Join Date: Jun 2005

Location: Point Place, Wisconsin

Programs: LH HON, BA Gold, EK Gold

Posts: 14,505

PPB availability is fantasitc.
I recently booked a DUS-MUC flight which was J0C0D0Y0 in revenue classes, but I managed to get a PPB I class award!

Mar 25, 2015, 4:21 pm

#189

tgj1974

Join Date: Sep 2010

Location: CPH, BRU

Programs: LH SEN* (*G), EBG (*G)

Posts: 794

Quote:

Originally Posted by mat_bkk

Thanks for your reply. That's my point, how are you checking the availability ?

Call or mail, works well :-)

Mar 26, 2015, 3:50 am

#190

mat_bkk

Join Date: Aug 2004

Location: LYS, BKK, JFK

Programs: LH SEN* ; Lifetime Ivory Member AF

Posts: 350

Quote:

Originally Posted by tgj1974

Call or mail, works well :-)

In Belgium maybe, my PPB head office is in Thailand and it is not the most efficient.

Mar 27, 2015, 2:26 am

#191

flozano

Join Date: Mar 2011

Location: Valencia, Spain

Programs: LH SEN, A3*G, BAEC Gold

Posts: 154

Had same issue here. M&M showing plenty of availability for upgrades (ZRH-NRT), but they didn't go thru with PPB. I bought economy tickets based on that assumption... and I got stuck in economy.

Mar 27, 2015, 4:17 pm

#192

zaphod105

Join Date: Sep 2008

Programs: LH SEN*

Posts: 43

I have used PPB upgrades Y->C on FRA/MUC-ORD and ORD-FRA/MUC. Every single time I requested one I got one, maybe 10 times last year.

I never checked availability, I just requested to be waitlisted on booking class I and usually 3 days before the flight the upgrade cleared. However, waitlisting on booking class I may only be available to SENs.

Apr 13, 2015, 1:38 pm

#193

mat_bkk

Join Date: Aug 2004

Location: LYS, BKK, JFK

Programs: LH SEN* ; Lifetime Ivory Member AF

Posts: 350

I finally got my upgrade BKKVIE 2 days before departure and ZRHNYC also 2 days before departure.
The system works ! The problem is in case that you need to contact your country PPB office to issue the ticket ; it could be very annoying for a last minute upgrade if you are at the other end of the world.

Nov 11, 2015, 1:58 pm

#194

mat_bkk

Join Date: Aug 2004

Location: LYS, BKK, JFK

Programs: LH SEN* ; Lifetime Ivory Member AF

Posts: 350

PPB Upgrade Chart

Hi,

In the PPB upgrade chart there is a difference of points needed for an upgrade depending of your class of travel :

Business Class 1
Business Class 2
&
Economy Class 1
Economy Class 2

Does someone has an idea of corresponding classes in all group ?

Mat

Nov 11, 2015, 3:31 pm

#195

Lack

Join Date: Mar 2008

Posts: 4,859

There should be a link with the booking class break down somewhere on PPB (drop down table).