Unbelievable...SEN bumped to a centre seat

Old Jun 9, 14, 6:30 am
  #1  
Original Poster
 
Join Date: Dec 2011
Location: LHR
Programs: M&M: SEN; BA: Silver
Posts: 15
Unbelievable...SEN bumped to a centre seat

Got to LHR to find out LH2475 to MUC is delayed. Had seat 5F which, at check-in had changed to 8E !!!

Spoke to supervisor, Aircraft change Sir. Nothing we can do about it. Flight is full and we have no other seats. Even business is full.

Another 2 hours to go, will see if anything changes. Am fuming. Is this how you treat your Senators Lufthansa?
BizMark is offline  
Old Jun 9, 14, 6:40 am
  #2  
 
Join Date: May 2009
Location: European: ZRH, Asian: SIN
Posts: 8,749
This is very common in case of aircraft change.

Another thing is, same airplane, but if they decide to move the curtain more back (usually they do that to fake-improve load factor, as an empty C row will only go as 4 seats unsold, while an empty Y row goes as 6 unsold), you'll be accommodated wherever they like.. usually a middle seat, unless the plane is only filled very lightly.. and yes, often they don't care if you're SEN or even HON.. LH's attitude is that you should buy C class as SEN/HON..

Vote with your wallet to avoid such behaviour whenever possible
YuropFlyer is offline  
Old Jun 9, 14, 6:55 am
  #3  
Original Poster
 
Join Date: Dec 2011
Location: LHR
Programs: M&M: SEN; BA: Silver
Posts: 15
Voting with my wallet... are the other airlines really any better?
BizMark is offline  
Old Jun 9, 14, 7:16 am
  #4  
 
Join Date: Dec 2009
Location: IE / PL
Programs: TK*G (E+)
Posts: 102
Write a complaint to M&M Germany.
I had a similar situation few months ago. They reseated me from 11A to 11C on A321 (btw. still don't know the reason).
I wrote a complaint and few days later I got 10.000 miles on my MM account.
Good luck! ;-)
dromack is offline  
Old Jun 9, 14, 7:17 am
  #5  
 
Join Date: May 2009
Location: European: ZRH, Asian: SIN
Posts: 8,749
Originally Posted by BizMark View Post
Voting with my wallet... are the other airlines really any better?
That's up to you to decide.

Depending on the route, you might indeed not have a good choice other than LH (group) - and yes, the gras isn't always greener on the other side - just often it's cheaper there

Many have moved from being "LH group focused" to being "price focused"..
YuropFlyer is offline  
Old Jun 9, 14, 7:20 am
  #6  
 
Join Date: Jun 2013
Posts: 38
I hate it when they do that!! Happened to me couple of times too and it was really annoying!
Green28 is offline  
Old Jun 9, 14, 7:45 am
  #7  
 
Join Date: Dec 2001
Location: hamburg
Posts: 1,386
it happened to me recenty..
at checkin i was told they would do their best to find a seat similar to what was confirmed originally (window seat), but at the gate there was the usual "sorry sir, but we are fully booked.." lamento.
i told them point blank that i would either get a different seat or would have to unload my luggage.
worked !!
sunseeker is offline  
Old Jun 9, 14, 8:01 am
  #8  
FlyerTalk Evangelist
 
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, CX DIA, EK Gold
Posts: 14,501
I recently got rebooked on a DUS - MUC flight in C as the original flight was delayed due to mechanical. At first I thought this was good service until I found myself in 22E in Y class on the new flight.
Later I asked for a fare difference as clearly I was being short changed.
LH actually only coughed up €60, claiming this was the difference.
Load of [email protected], but what can you do?

I hope it gets a bit better after the resident lunatic has left to be a pill pedlar?
Rambuster is offline  
Old Jun 9, 14, 8:02 am
  #9  
Original Poster
 
Join Date: Dec 2011
Location: LHR
Programs: M&M: SEN; BA: Silver
Posts: 15
Complaint / "disappointment" email already gone to M&M... well, if they will delay the flight and give us the time and opportunity to write these things, who am I to deny them

LHR - MUC is a common route. BA compete for the business quite fiercely. I also happened to point that out in my email.

lmao @ Sunseeker... that is very, very, very tempting.
BizMark is offline  
Old Jun 9, 14, 8:04 am
  #10  
 
Join Date: Sep 2011
Location: NAP
Programs: LH, BA, TK
Posts: 2,391
Originally Posted by sunseeker View Post
i told them point blank that i would either get a different seat or would have to unload my luggage.
worked !!
Ha! Wicked but effective.
Forrest Bump is offline  
Old Jun 9, 14, 8:08 am
  #11  
 
Join Date: Sep 2011
Location: NAP
Programs: LH, BA, TK
Posts: 2,391
Originally Posted by Rambuster View Post
I recently got rebooked on a DUS - MUC flight in C as the original flight was delayed due to mechanical. At first I thought this was good service until I found myself in 22E in Y class on the new flight.
Later I asked for a fare difference as clearly I was being short changed.
LH actually only coughed up 60, claiming this was the difference.
Load of [email protected], but what can you do?
If the fare difference policy is the same they pretend from customers here they carelessly forgot a figure..
Forrest Bump is offline  
Old Jun 9, 14, 8:12 am
  #12  
 
Join Date: Dec 2001
Location: hamburg
Posts: 1,386
Originally Posted by BizMark View Post
lmao @ Sunseeker... that is very, very, very tempting.
not so much; it was on a MUC-HAM flight, which leaves on an almost hourly basis plus they where like 20 minutes late already anyway...
sunseeker is offline  
Old Jun 9, 14, 8:13 am
  #13  
 
Join Date: Mar 2013
Location: homeless 2.0
Programs: A3 Gold, LH FTL
Posts: 1,065
Originally Posted by Rambuster View Post
Load of [email protected], but what can you do?
Perhaps complain with eu261?

2. If an operating air carrier places a passenger in a class lower than that for which the ticket was purchased, it shall within seven days, by the means provided for in Article 7(3), reimburse

(a) 30 % of the price of the ticket for all flights of 1500 kilometres or less
kanor is offline  
Old Jun 9, 14, 8:15 am
  #14  
Original Poster
 
Join Date: Dec 2011
Location: LHR
Programs: M&M: SEN; BA: Silver
Posts: 15
Well, some progress. Went back to the desk to casually check if they'd been any change and to otherwise hint at what would happen ala sunseeker's top tip.

Miraculously I am now on the aisle... gradually moving my way across the row it would seem. Somewhat reminiscent of musical chairs.

I know to some of us on FT it's a game to beat the system, but sometimes, you'd think if they just sorted out their procedures in the first place, none of this would have been necessary. Extra hassle for the customers, extra hassle for the staff sorting it out. <Utopian Rant off>
BizMark is offline  
Old Jun 9, 14, 8:22 am
  #15  
FlyerTalk Evangelist
 
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, CX DIA, EK Gold
Posts: 14,501
Originally Posted by kanor View Post
Perhaps complain with eu261?
Well, i did voluntarily change flight to the one that left earlier and they did get me there ahead of my scheduled flight.
However, they compared my C ticket to full fare Y.
Of course at the time of booking I could have purchased E & L class in Economy.

My request to subsequently simply upgrade my next flight from Economy to C for €60 was of course also denied...
Rambuster is offline  

Thread Tools
Search this Thread
Search Engine: