Post Your Questions for the LH CEO During 2013 Dialog Event
Nov 5, 2013, 2:55 am
#91
Join Date: Nov 2000
Location: LH SEN, SPG Gold(SCI Gold), Hyatt Diamond, Hilton Gold
Posts: 5,451
Nov 5, 2013, 3:19 am
#92
Join Date: Jul 2010
Posts: 308
This all sounds more like it was more a "monologue" than a dialog. Was there no critical questioning from the participants? What did they say about the critic points and the fact that their "most valued" customers think they are on the wrong track with so many things?
Nov 5, 2013, 3:20 am
#93
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,511
Some further trivia:
125 miles per segment are given out for data collection purposes.
LH agreed with some people in the audience that €60 for reserving an exit seat is too cheap. They could charge €200.
125 miles per segment are given out for data collection purposes.
LH agreed with some people in the audience that €60 for reserving an exit seat is too cheap. They could charge €200.
Nov 5, 2013, 3:26 am
#94
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Nov 5, 2013, 3:40 am
#95
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
This all sounds more like it was more a "monologue" than a dialog. Was there no critical questioning from the participants? What did they say about the critic points and the fact that their "most valued" customers think they are on the wrong track with so many things?
It was actually a dialogue. Quite entertaining actually, even though we probably didn't like most of the answers...
Nov 5, 2013, 4:02 am
#96
Join Date: Jul 2010
Posts: 308
The point is: Did they invite some of the most frequent flyers to this event just to TELL them what`s going on and to state in the next onboard magazine, that they are in such a great dialogue with the customers? Or did they actually LISTEN and ACCEPT what their customers have to say to what they are doing? Is it going to AFFECT their acting and decisions in the future? If NOT then it wasn`t a real dialogue!
Nov 5, 2013, 4:13 am
#97
Join Date: Mar 2009
Location: GVA,OPO
Programs: BD the last decent FFP
Posts: 1,856
Sticking to Rambuster's analogy (great btw
), LH is becoming an older seller of Soi Cowboy and will only be able to compete on price as they have nothing else to back up their "best seller" claim. And in the long run it's a loser, IMO.
Nov 5, 2013, 4:23 am
#98
Join Date: Nov 2000
Location: LH SEN, SPG Gold(SCI Gold), Hyatt Diamond, Hilton Gold
Posts: 5,451
Just because there were questions doesn`t make it a dialogue!
The point is: Did they invite some of the most frequent flyers to this event just to TELL them what`s going on and to state in the next onboard magazine, that they are in such a great dialogue with the customers? Or did they actually LISTEN and ACCEPT what their customers have to say to what they are doing? Is it going to AFFECT their acting and decisions in the future? If NOT then it wasn`t a real dialogue!
The point is: Did they invite some of the most frequent flyers to this event just to TELL them what`s going on and to state in the next onboard magazine, that they are in such a great dialogue with the customers? Or did they actually LISTEN and ACCEPT what their customers have to say to what they are doing? Is it going to AFFECT their acting and decisions in the future? If NOT then it wasn`t a real dialogue!
Nov 5, 2013, 5:01 am
#99
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH MM**, HH Silver
Posts: 2,282
my impression was - I hear what you say, I understand why you say that, but I do not really care, especially as long as there is a guy willing to pay more for that seat on that day
Nov 5, 2013, 5:05 am
#100
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
(And/or provide additional loyalty benefits on top of that cheaper fare)
Nov 5, 2013, 5:28 am
#101
Join Date: Nov 2000
Location: LH SEN, SPG Gold(SCI Gold), Hyatt Diamond, Hilton Gold
Posts: 5,451
Lets put it this way, they took notes on only very few topics, but there were two(?) LH people, who made a transcript as far as I could see.
Nov 5, 2013, 5:41 am
#102
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH MM**, HH Silver
Posts: 2,282
Nov 5, 2013, 5:45 am
#103
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Nov 5, 2013, 5:46 am
#104
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
Just because there were questions doesn`t make it a dialogue!
The point is: Did they invite some of the most frequent flyers to this event just to TELL them what`s going on and to state in the next onboard magazine, that they are in such a great dialogue with the customers? Or did they actually LISTEN and ACCEPT what their customers have to say to what they are doing? Is it going to AFFECT their acting and decisions in the future? If NOT then it wasn`t a real dialogue!
The point is: Did they invite some of the most frequent flyers to this event just to TELL them what`s going on and to state in the next onboard magazine, that they are in such a great dialogue with the customers? Or did they actually LISTEN and ACCEPT what their customers have to say to what they are doing? Is it going to AFFECT their acting and decisions in the future? If NOT then it wasn`t a real dialogue!
I think we raised some very good questions and sensed that they understood some of our concerns. However if I would have been on the opposite site I would never agreed immediately on any single topic (if not crystal clear), but would take the message home and then carefully analyze before I agree to changes.