Post Your Questions for the LH CEO During 2013 Dialog Event
#76
Original Poster
Join Date: Jul 2010
Location: BSL/FRA or PHL
Programs: LH Miles and More, DL SkyMiles, Bonvoy, Hilton
Posts: 2,335
In short: LH wants your cash and wants to give you less and less in return.
Good news or no news if you travel in full fare F or J but bad news for every one else not in this target group.
More enhancements will follow, especially with earnings on partner airlines (as predicted).
In summary: No money no honey!
(Perhaps LH needs to relocate their HQ to Soi Cowboy in BKK...)
Good news or no news if you travel in full fare F or J but bad news for every one else not in this target group.
More enhancements will follow, especially with earnings on partner airlines (as predicted).
In summary: No money no honey!
(Perhaps LH needs to relocate their HQ to Soi Cowboy in BKK...)
It is clearer now to me what LH is, now it is just a matter of discussing the price...
#77
Join Date: Nov 2000
Location: LH SEN, SPG Gold(SCI Gold), Hyatt Diamond, Hilton Gold
Posts: 5,451
Rambuster's summary hits the nail on the head.
The main statement really was, that unless you fly in F, J or Y you are not a money earning and interesting customer.
A few more notes:
- They are fully aware. that full flex C is not full flex anymore, since revenue mangement zeroes out C/D/Z 2-3 days before departure.
- Status will lose importance against the value of your current ticket.
- They assume, that business travel reached its peak, and try to attract more lesiure travel.
- Cash and Miles is planned
- Y+ will have 10% less seats compared to regular Y.
It really enjoyed the very open atmosphere of the discussion.
The main statement really was, that unless you fly in F, J or Y you are not a money earning and interesting customer.
A few more notes:
- They are fully aware. that full flex C is not full flex anymore, since revenue mangement zeroes out C/D/Z 2-3 days before departure.
- Status will lose importance against the value of your current ticket.
- They assume, that business travel reached its peak, and try to attract more lesiure travel.
- Cash and Miles is planned
- Y+ will have 10% less seats compared to regular Y.
It really enjoyed the very open atmosphere of the discussion.
Last edited by peter42; Nov 5, 2013 at 1:18 am
#78
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,655
Rambuster's summary hits the nail on the head.
The main statement really was, that unless you fly in F, J or Y you are not a money earning and interesting customer.
A few more notes:
- They are fully aware. that full flex C is not full flex anymore, since revenue mangement zeroes out C/D/Z 2-3 days before departure.
- Status will lose importance against the value of your current ticket.
- They assume, that business travel reached its peak, and try to attract more lesiure travel.
- Y+ will have 10% less seats compared to regular
The main statement really was, that unless you fly in F, J or Y you are not a money earning and interesting customer.
A few more notes:
- They are fully aware. that full flex C is not full flex anymore, since revenue mangement zeroes out C/D/Z 2-3 days before departure.
- Status will lose importance against the value of your current ticket.
- They assume, that business travel reached its peak, and try to attract more lesiure travel.
- Y+ will have 10% less seats compared to regular
#81
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
However, I do really appreciate the open communication during yesterday's event.
#82
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH MM**, HH Silver
Posts: 2,281
plus some minor pieces of information, e.g.:
- the plan is to have 70% of the l/h fleet with F
- introduction of the new C seat means 12% less C capacity when compared to SlipperySlope (TM)
- the importance of being able to book an exit row in advance appeared to be a surprise for them
- there is about 180k SENs out of the ~20m members overall
- allegedly their models (based on travelling patterns data they have access to) forecast that the upcoming changes in Y earning will impact the requalification of ~5k SENs
- the plan is to have 70% of the l/h fleet with F
- introduction of the new C seat means 12% less C capacity when compared to SlipperySlope (TM)
- the importance of being able to book an exit row in advance appeared to be a surprise for them
- there is about 180k SENs out of the ~20m members overall
- allegedly their models (based on travelling patterns data they have access to) forecast that the upcoming changes in Y earning will impact the requalification of ~5k SENs
Last edited by whiskey_sk; Nov 5, 2013 at 2:03 am Reason: wrong info fixed
#83
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
#85
Join Date: Jun 2007
Location: SNA
Programs: UA 1K, HH LTD
Posts: 1,782
they should be more worried about those SENs who choose not to requalify because of all the enhancements, my guess is that's way more then ~5k
#86
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,605
I was just reviewing some trip reports on board QR and EK recently on You Tube - it puts the current LH hard and soft product to shame.
I bet it will be more!
#88
Join Date: Oct 2012
Location: UK
Programs: Bonvoy Lifetime Titanium Elite, UA 1K
Posts: 822
This was one area where I felt that took on board the comments from the group
Current policy is that anyone can book the exit row at booking - paying the 60 fee
It was recommended that Sen's are allowed to pay for the exit row at check in
Yes, we really did offer to PAY for the benefit, as the current system does not work - ie someone else buys the seat...
Current policy is that anyone can book the exit row at booking - paying the 60 fee
It was recommended that Sen's are allowed to pay for the exit row at check in
Yes, we really did offer to PAY for the benefit, as the current system does not work - ie someone else buys the seat...
#89
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,605
#90
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
There was one comment that they "still" credit 300% in F.
I read the "still" as "soon to be discontinued". Perhaps I'm just paranoid...
I read the "still" as "soon to be discontinued". Perhaps I'm just paranoid...