Sep 27, 2014, 12:35 am
Last edit by: oliver2002
The details of the ASR procedures can be found here:
https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_1000/folder_1216/file_92910.pdf
https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_1000/folder_1216/file_92910.pdf
Extra charge for economy ASR coming to LH: Bischof
Oct 14, 2015, 5:40 am
#151
Join Date: Jan 2014
Posts: 184
what about N? I can't select my seat on LH712 anymore but I can on LH717 both in N
Oct 14, 2015, 5:42 am
#152
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,158
N should allow seat selection, just call the hotline.
Jan 26, 2016, 8:55 am
#153
Join Date: Jun 2005
Location: DEL
Programs: LH SEN, HH S, GPP Diamond
Posts: 52
next "world's best IT" glitch?
Hi,
sorry if this has probably been posted anywhere, couldn't find it via search.
I just booked a flight for family & myself (MUC-DEL-FRA-MUC) on LH.com and was a bit surprised by a) having no access to "preferred" seats and b) being charged EUR 30 for seat reservations (and these for the FRA-MUC leg
)
Contacted the SEN hotline and got confirmed that both, preferred seats & free reservation, are still policy. However, even they finally couldn't assign my seats, nor get the EUR 30 back (but filed a complaint ticket, at least).
Anyone else around with this issue (and probably a solution)?
Best,
l22barne
P.S. yes, checked that my name and FF# are matching/correct.
sorry if this has probably been posted anywhere, couldn't find it via search.
I just booked a flight for family & myself (MUC-DEL-FRA-MUC) on LH.com and was a bit surprised by a) having no access to "preferred" seats and b) being charged EUR 30 for seat reservations (and these for the FRA-MUC leg
)Contacted the SEN hotline and got confirmed that both, preferred seats & free reservation, are still policy. However, even they finally couldn't assign my seats, nor get the EUR 30 back (but filed a complaint ticket, at least).
Anyone else around with this issue (and probably a solution)?
Best,
l22barne
P.S. yes, checked that my name and FF# are matching/correct.
Jan 26, 2016, 1:08 pm
#154
Join Date: Dec 2009
Location: BRU-ZRH
Programs: LX HON, BA Gold, Marriott Bonvoy Titanium Elite
Posts: 764
Hi,
sorry if this has probably been posted anywhere, couldn't find it via search.
I just booked a flight for family & myself (MUC-DEL-FRA-MUC) on LH.com and was a bit surprised by a) having no access to "preferred" seats and b) being charged EUR 30 for seat reservations (and these for the FRA-MUC leg)
Contacted the SEN hotline and got confirmed that both, preferred seats & free reservation, are still policy. However, even they finally couldn't assign my seats, nor get the EUR 30 back (but filed a complaint ticket, at least).
Anyone else around with this issue (and probably a solution)?
Best,
l22barne
P.S. yes, checked that my name and FF# are matching/correct.
sorry if this has probably been posted anywhere, couldn't find it via search.
I just booked a flight for family & myself (MUC-DEL-FRA-MUC) on LH.com and was a bit surprised by a) having no access to "preferred" seats and b) being charged EUR 30 for seat reservations (and these for the FRA-MUC leg
)Contacted the SEN hotline and got confirmed that both, preferred seats & free reservation, are still policy. However, even they finally couldn't assign my seats, nor get the EUR 30 back (but filed a complaint ticket, at least).
Anyone else around with this issue (and probably a solution)?
Best,
l22barne
P.S. yes, checked that my name and FF# are matching/correct.
If I'm correct free preferred seat selection rules have been changed for SEN's. It now depends on the booking class, and if you can get them for free it will only be for you and 1 companion.
Kinda sucks since travelling in emergency exit seats in Y on cheap LH/LX tickets was one of the main perks of SEN for me.
Jun 23, 2016, 7:28 pm
#155
Join Date: Apr 2006
Location: LIS/ATL/other
Programs: UA 1K, Avis PC, Hertz PC, Sixt Plat, Marriott Gold, HH Silver
Posts: 1,983
€25 or $35?
ASR is supposed to be 25 EUR or 35 USD. My choice or their choice? I would prefer 25 EUR (well, I would prefer 0 EUR, but that is another story). I have a trip originating in the EU (EU-HKG rt) and Lufthansa.com tries to charge me 35 USD. How can I convince it to charge me 25 EUR?
Sep 15, 2016, 6:03 am
#156
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,158
Three years later EK also introduces ASR fees: http://www.flyertalk.com/forum/emira...selection.html
Sep 16, 2016, 6:38 pm
#157
Join Date: Jul 2010
Location: BSL/FRA or PHL
Programs: LH Miles and More, DL SkyMiles, Bonvoy, Hilton
Posts: 2,335
Is the claim that LH is the pioneer in this field?
Sep 19, 2016, 5:24 am
#158
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,158
Nope, BA has that honor. They even charge you 70€/$ to ASR in business class.
Oct 24, 2016, 2:13 pm
#159
Join Date: Jun 2011
Posts: 178
Selecting seats for LH flights
I've got economy long-haul flights coming up. Is there any way for me to pick seats in advance? I tried online but looks like I have to pay. Does Star Alliance Gold (United GS) status confer any benefits on this front?
Oct 25, 2016, 12:03 am
#160
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,158
If you are booked in W, S, T, L and K and not HON/SEN you have to pay. UA*G doesn't help.
Nov 3, 2016, 10:45 am
#161
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Do these rules apply as well to flights on Austrian?
Nov 3, 2016, 11:53 am
#162
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,158
Austrian was the pilot...
Nov 10, 2016, 3:44 am
#163
Join Date: Jul 2008
Location: EDI, CGN, NYC
Programs: LH-SEN, DL-Platinum
Posts: 973
Does any one know that if I pay for an ASR in economy but later upgrade to Premium Economy... do I get a refund on the ASR fee? I ask not for me (I'm SEN), but for family that I'm flying with.