Avis offer: 3h 99€ Porsche rentals for HON/F pax in FRA & MUC
Mar 14, 2015, 12:28 pm
#197
Join Date: Jul 2013
Location: Mr Worldwide
Programs: UA 1K, BA Gold, Hyatt Plat., Marriott Plat.
Posts: 126
This is a really stupid american question, but do all the porsches available have automatic transmission/paddle shifters? I know how to drive manual but haven't in years.
Mar 14, 2015, 4:45 pm
#198
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
The one I took had this semi-manual/auto hybrid thing. I'm not sure if they have totally manual ones from the rental (I could see them not for this reason).
Fwiw at least you don't have to drive a stick on the other side of the road. Tried doing that in my mates care in Melbourne and after 3 blocks gave up. It was an fussy 80s BMW that amplified the motions of shifting being irregular to what I was used to.
Fwiw at least you don't have to drive a stick on the other side of the road. Tried doing that in my mates care in Melbourne and after 3 blocks gave up. It was an fussy 80s BMW that amplified the motions of shifting being irregular to what I was used to.
Apr 3, 2015, 12:32 pm
#199
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
Rented a 911 on Monday. Looked at my receipt today after seeing my credit card statement online, and Avis charged me 588 EUR in misc. charges, for a total of 700 EUR (I went over by 9 miles).
What on earth? I'm on a plane right now so I can't call but this is ridiculous. Anyone have any experience with this?
I left the car in perfect shape - sure, it was a little muddy (it was rainy that day), but no actual damage.
What on earth? I'm on a plane right now so I can't call but this is ridiculous. Anyone have any experience with this?
I left the car in perfect shape - sure, it was a little muddy (it was rainy that day), but no actual damage.
Apr 3, 2015, 12:46 pm
#200
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Did they email or send you any sort of receipt?
Did you drop it off at Avis or leave it with the FCT?
I left mine with the FCT and actually instead of getting charged EUR99 I was only charged $99 lol.
Did you drop it off at Avis or leave it with the FCT?
I left mine with the FCT and actually instead of getting charged EUR99 I was only charged $99 lol.
Apr 3, 2015, 12:51 pm
#201
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
I will be calling Avis and Chase as soon as I get off this flight to get the dispute rolling.
Apr 3, 2015, 12:58 pm
#202
Join Date: Jul 2013
Location: Mr Worldwide
Programs: UA 1K, BA Gold, Hyatt Plat., Marriott Plat.
Posts: 126
Rented a 911 on Monday. Looked at my receipt today after seeing my credit card statement online, and Avis charged me 588 EUR in misc. charges, for a total of 700 EUR (I went over by 9 miles).
What on earth? I'm on a plane right now so I can't call but this is ridiculous. Anyone have any experience with this?
I left the car in perfect shape - sure, it was a little muddy (it was rainy that day), but no actual damage.
What on earth? I'm on a plane right now so I can't call but this is ridiculous. Anyone have any experience with this?
I left the car in perfect shape - sure, it was a little muddy (it was rainy that day), but no actual damage.
Whoa, thats crazy, sorry that happened to you. I know theres been a couple reports of people being charged outrageous amounts for small damage that wasn't declared before taking it out.
Is it definitely extra charges as opposed to the wrong rental rate?
Please let us know how things shake out.
Apr 3, 2015, 1:00 pm
#203
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
Whoa, thats crazy, sorry that happened to you. I know theres been a couple reports of people being charged outrageous amounts for small damage that wasn't declared before taking it out.
Is it definitely extra charges as opposed to the wrong rental rate?
Please let us know how things shake out.
Is it definitely extra charges as opposed to the wrong rental rate?
Please let us know how things shake out.
I've also seen the same reports, even a couple specific to the Porsche / Lufthansa deal. I truly hope this doesn't turn into a multiple-month affair - I don't have the energy to deal with a rental car company over BS damages.
Will Chase take care of the charge in the meantime? Anyone know?
Apr 3, 2015, 1:18 pm
#204
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Wow that does suck. I used to be pretty careless with checking things until I had a Hertz 24/7 issue on a rental right before I did the LH Porsche thing and now I do make sure to do a good walk around.
Apr 3, 2015, 1:47 pm
#205
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
[email protected]
[email protected]
Apr 7, 2015, 9:15 pm
#206
Join Date: May 2012
Posts: 76
Yeah - big time - hopefully it gets sorted out. In the meantime, I've sent Avis a twitter message, as well as emailed their social media accounts:
[email protected]
[email protected]
[email protected]
[email protected]
Apr 8, 2015, 1:18 am
#207
Join Date: Feb 2013
Location: SIN
Programs: SQ PPS, LH SEN, CX Gold, SPG Plat
Posts: 81
Yeah - big time - hopefully it gets sorted out. In the meantime, I've sent Avis a twitter message, as well as emailed their social media accounts:
[email protected]
[email protected]
[email protected]
[email protected]
What's interesting is that I have never been (from online booking to getting the car keys) asked to show any proof of flying LH F. Actually, not even a proof I had been flying at all...
Another comment - the Avis staff barely spoke any English - All I got from him is write down on the inspection sheet about a scratch on the door paint and change the Nav language to English... which was useless as there was no predefined route at all
Apr 8, 2015, 10:12 am
#208
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
Rented a 911 on Monday. Looked at my receipt today after seeing my credit card statement online, and Avis charged me 588 EUR in misc. charges, for a total of 700 EUR (I went over by 9 miles).
What on earth? I'm on a plane right now so I can't call but this is ridiculous. Anyone have any experience with this?
I left the car in perfect shape - sure, it was a little muddy (it was rainy that day), but no actual damage.
What on earth? I'm on a plane right now so I can't call but this is ridiculous. Anyone have any experience with this?
I left the car in perfect shape - sure, it was a little muddy (it was rainy that day), but no actual damage.
Dear Mr. Callmedtop,
Firstly, I would like to thank you for taking the time to share your recent experience. Secondly, please accept my sincere apologies for the appalling service you experienced. This is certainly not the service we promise to our customers and there is simply no excuse for the unprofessional way of communication.
I can assure you that your comments will be taken very seriously and that we will use them straight away to improve services for the benefit of all of our customers. It is apparent that you did not receive our usual high service standard – therefore it will be highlighted to our responsible management team in order for them to take corrective action.
And of course I hereby would like to confirm that the damage file is now closed without any further charge on your rental agreement. You have become a second mail, with this mail we have given the order
to refund the amount deducted, in the amount of € 588,00 back.
Dear Mr. Callmedtop, thank you for bringing this matter to my attention.
I am very sorry for the poor experience and thank you for the feedback provided which continues to be valuable to our business. I really do hope that despite your last experience with Avis, you will give us another chance to demonstrate the high standards and quality that we reserve for each of our customers.
Firstly, I would like to thank you for taking the time to share your recent experience. Secondly, please accept my sincere apologies for the appalling service you experienced. This is certainly not the service we promise to our customers and there is simply no excuse for the unprofessional way of communication.
I can assure you that your comments will be taken very seriously and that we will use them straight away to improve services for the benefit of all of our customers. It is apparent that you did not receive our usual high service standard – therefore it will be highlighted to our responsible management team in order for them to take corrective action.
And of course I hereby would like to confirm that the damage file is now closed without any further charge on your rental agreement. You have become a second mail, with this mail we have given the order
to refund the amount deducted, in the amount of € 588,00 back.
Dear Mr. Callmedtop, thank you for bringing this matter to my attention.
I am very sorry for the poor experience and thank you for the feedback provided which continues to be valuable to our business. I really do hope that despite your last experience with Avis, you will give us another chance to demonstrate the high standards and quality that we reserve for each of our customers.
Link to pictures here
Now to get them to refund the taxes that were associated with the 588 EUR as well...
Either way, what a relief. I highly encourage anyone with troubles with Avis to reach out to their social media team. I posted the email addresses above (I sent one to both, but the European team is the one I've been in touch with).
Apr 8, 2015, 12:51 pm
#209
Join Date: Jul 2013
Location: Mr Worldwide
Programs: UA 1K, BA Gold, Hyatt Plat., Marriott Plat.
Posts: 126
Thats great news.
Seeing those pictures and hearing the horror stories makes me think twice about getting the car on my next layover.
I mean the license plate, are they serious? Thats not even technically part of the car, and unless its a vanity plate has no market value whatsoever. And the other "damage" is just as ridiculous. Obviously they just pulled that 588 figure out of their butts.
Glad it worked out for you.
Seeing those pictures and hearing the horror stories makes me think twice about getting the car on my next layover.
I mean the license plate, are they serious? Thats not even technically part of the car, and unless its a vanity plate has no market value whatsoever. And the other "damage" is just as ridiculous. Obviously they just pulled that 588 figure out of their butts.
Glad it worked out for you.
Apr 8, 2015, 12:55 pm
#210
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
Thats great news.
Seeing those pictures and hearing the horror stories makes me think twice about getting the car on my next layover.
I mean the license plate, are they serious? Thats not even technically part of the car, and unless its a vanity plate has no market value whatsoever. And the other "damage" is just as ridiculous. Obviously they just pulled that 588 figure out of their butts.
Glad it worked out for you.
Seeing those pictures and hearing the horror stories makes me think twice about getting the car on my next layover.
I mean the license plate, are they serious? Thats not even technically part of the car, and unless its a vanity plate has no market value whatsoever. And the other "damage" is just as ridiculous. Obviously they just pulled that 588 figure out of their butts.
Glad it worked out for you.
