OS Smart Upgrade

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Old Jun 18, 18, 3:15 am   -   Wikipost
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Last edit by: Air Rarotonga
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Summary of accepted/rejected bids:

Domestic
VIE
  • VIE-LNZ 40 Rejected September 2014

SZG
  • SZG-VIE 40 Rejected September 2014

Shorthaul

AMM
  • VIE-AMM 140 Accepted May 2015
  • AMM-VIE 180 Accepted May 2015

AMS
  • AMS-VIE 60 Accepted January 2015

ARN
  • ARN-VIE 85 Rejected April 2015

BCN
  • VIE-BCN 50 Rejected September 2014 (Checkin offer, red upgrade 129)

CAI
  • VIE-CAI 55 Rejected October 2014
  • CAI-VIE 55 Rejected October 2014

CDG
  • CDG-VIE 100 Rejected June 2015

DUS
  • DUS-VIE 110 Accepted July 2015
  • DUS-VIE 50 Rejected July 2015 (although C was only 2/12)
  • VIE-DUS 50 Rejected July 2015

GVA
  • VIE-GVA 140 Accepted February 2015
  • VIE-GVA 150 Rejected August 2015

LHR
  • LHR-VIE 150 Accepted September 2016

KRK
  • VIE-KRK 75 Rejected January 2015
MXP
  • VIE-MXP 85 Accepted August 2017

SBZ
SOF
  • SOF-VIE 90 Accepted December 2015

TLV
  • TLV-VIE 50 Rejected January 2014
  • TLV-VIE 65 Rejected October 2014
  • TLV-VIE 105 USD Rejected September 2015

ZRH
  • VIE-ZRH 150 Rejected August 2014
  • VIE-ZRH 120 Rejected August 2014
  • ZRH-VIE 150 Accepted January 2015
  • ZRH-VIE 120 Accepted December 2015
  • VIE-ZRH 120 Accepted August 2014
  • ZRH-VIE 140 check-in offer - June 2018 (did not buy it)

Longhaul
BKK
  • VIE-BKK 520 Accepted August 2013
  • VIE-BKK 350 Accepted August 2013
  • BKK-VIE 250 Rejected September 2013
  • VIE-BKK 160 Rejected November 2013
  • VIE-BKK 315 Rejected September 2014
  • BKK-VIE 360 Rejected December 2014
  • VIE-BKK 300 Rejected March 2015
  • BKK-VIE 305 Rejected April 2015
  • BKK-VIE 405 Rejected May 2015
  • BKK-VIE 407 Accepted May 2015
  • BKK-VIE 435 Accepted November 2015
  • BKK-VIE 455 Accepted December 2015
  • VIE-BKK 450 Accepted January 2016
  • VIE-BKK 300 Rejected May 2016

DEL
  • VIE-DEL 330 Accepted June 2014

DXB
  • VIE-DXB 270 Accepted September 2014

IAD
  • IAD-VIE 300 Accepted September 2013
  • IAD-VIE 365 Accepted October 2013
  • VIE-IAD 330 Rejected November 2013
  • IAD-VIE 320 Rejected November 2013
  • VIE-IAD 410 Accepted January 2014
  • IAD-VIE 370 Accepted January 2014
  • IAD-VIE 380 Accepted August 2014
  • VIE-IAD 430 Accepted August 2014
  • VIE-IAD 370 Accepted October 2014
  • VIE-IAD 320 Accepted November 2014
  • IAD-VIE 320 Accepted November 2014
  • VIE-IAD 410 Accepted March 2015
  • IAD-VIE 310 Accepted March 2015
  • VIE-IAD 500 Accepted May 2015
  • IAD-VIE 500 Rejected May 2015
  • IAD-VIE 340 Rejected July 2015
  • IAD-VIE 340 Rejected July 2015
  • IAD-VIE 420 Rejected October 2015
  • VIE-IAD 450 Accepted October 2017

HKG
  • HKG-VIE 300 Accepted December 2016
  • HKG-VIE 310 Accepted February 2017 x4
  • HKG-VIE 200 Accepted May 2017 x2

EWR
  • VIE-EWR 300 Accepted September 2014
  • EWR-VIE 495 Accepted May 2017

JFK
  • JFK-VIE 370 Accepted November 2013
  • VIE-JFK 330 Rejected November 2013
  • VIE-JFK 520 Rejected December 2013
  • JFK-VIE 300 Accepted September 2014
  • VIE-JFK 500 Rejected December 2015
  • JFK-VIE 325 Accepted December 2015
  • VIE-JFK 250 Rejected January 2016


MIA
  • VIE-MIA 420 Accepted February 2016
  • MIE-VIE 320 Accepted March 2016

MLE
  • MLE-VIE 370 Rejected January 2014

NRT
  • VIE-NRT 520 Accepted February 2016

ORD
  • ORD-VIE 300 Accepted August 2013
  • ORD-VIE 270 Accepted October 2014
  • ORD-VIE 350 Rejected November 2014
  • VIE-ORD 310 Accepted January 2015
  • ORD-VIE 380 Accepted September 2015
  • VIE-ORD 380 Accepted September 2015

YYZ
  • VIE-YYZ 350 Accepted September 2014
  • YYZ-VIE 320 Accepted February 2015
  • VIE-YYZ 355 Accepted October 2017 x2
PEK
  • VIE-PEK 300 Accepted September 2015
  • VIE-PEK 220 Rejected March 2015
  • PEK-VIE 250 Accepted March 2015

PVG
  • VIE-PVG 310 Accepted August 2016
  • PVG-VIE 310 Accepted August 2016
  • VIE-PVG 510 Accepted September 2016
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Old Apr 18, 13, 10:45 am
  #1  
Original Poster
 
Join Date: Oct 2005
Location: GVA
Programs: LX SEN
Posts: 488
OS Smart Upgrade

Just found this on the OS homepage (not sure how new it is):

http://www.austrian.com/Info/Book/Sm...=AT&sc_lang=en

In essence, you can place a bid for an upgrade to C up to 72h before the flights. OS then decides who gets the upgrade. This is then booked in booking class P, conditions of the original ticket (rebooking, cancellation etc.) do not change. This is for all long-haul and very long medium-haul flights.

The question is obviously if the prize/booking class of the original ticket will be factored in? E.g. if I have a ticket in Y for 2500 EUR and bid 500 EUR for the upgrade, will I get the upgrade rather than someone with a ticket in L for 500 EUR and a bid of 1500 EUR.
For booking classes Y and B, this is also a bad deal, as one gets less award and status miles in P than in Y or B ...
It is also not clear to me how much of a competition this is for upgrades with miles and award bookings (and op-ups).

Any experience so far?
Some other airlines have this type of system as well, right?
Viennafly is offline  
Old Apr 18, 13, 1:13 pm
  #2  
 
Join Date: Mar 2011
Location: VIE
Programs: EY Gold, AB Silver, TK Gold, AZ Gold
Posts: 128
there is a system in place called plusgrade used by some other airlines like Etihad, Air New Zealand, el al and others...

I've used it once with Etihad. AFAIK they take into account original booking class and status but not sure how that really works
birsti is offline  
Old Apr 18, 13, 1:26 pm
  #3  
 
Join Date: Dec 2006
Programs: LH SEN, HH D.
Posts: 4,516
Originally Posted by Viennafly View Post
Just found this on the OS homepage (not sure how new it is):

http://www.austrian.com/Info/Book/Sm...=AT&sc_lang=en

In essence, you can place a bid for an upgrade to C up to 72h before the flights. OS then decides who gets the upgrade. This is then booked in booking class P, conditions of the original ticket (rebooking, cancellation etc.) do not change. This is for all long-haul and very long medium-haul flights.

The question is obviously if the prize/booking class of the original ticket will be factored in? E.g. if I have a ticket in Y for 2500 EUR and bid 500 EUR for the upgrade, will I get the upgrade rather than someone with a ticket in L for 500 EUR and a bid of 1500 EUR.
For booking classes Y and B, this is also a bad deal, as one gets less award and status miles in P than in Y or B ...
It is also not clear to me how much of a competition this is for upgrades with miles and award bookings (and op-ups).

Any experience so far?
Some other airlines have this type of system as well, right?
Hi,

Today I have received a mail with this info.

Still I am not sure if I will try it in the future or not.
more4less is offline  
Old Apr 18, 13, 1:30 pm
  #4  
ym1
 
Join Date: May 2008
Location: All around
Programs: M&M, AVIS, HH, GP ...
Posts: 322
Not sure how it's working but as the airlines need to be profitable I'm not going to be surprise if the will take the higher bid, why not to have extra 1500 than extra 500 your 1500 they already got.
In other airlines that I saw they mention that as your bid is higher you have more chance to win.
ym1 is offline  
Old Apr 19, 13, 11:45 am
  #5  
Senior Moderator, Moderator: Community Buzz, and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 27,254
And if your bid is successful you will receive:

Miles & More Business Class miles (booking class "P")

NewbieRunner is offline  
Old Apr 19, 13, 4:22 pm
  #6  
 
Join Date: Mar 2009
Location: LAF, VIE
Programs: A3 *G; AA EXP
Posts: 509
Just an important observation:

According to the OS Facebook page booking class X (Economy award) is not eligible for a "smart upgrade" bid ... too bad
LukasVIE is offline  
Old Apr 19, 13, 7:29 pm
  #7  
 
Join Date: Jan 2005
Location: IAH and HAM
Programs: LH Sen, PPS, FB Platinum, Enrich Silver, SPG Plat
Posts: 1,495
Originally Posted by LukasVIE View Post
Just an important observation:

According to the OS Facebook page booking class X (Economy award) is not eligible for a "smart upgrade" bid ... too bad
If you fly short-haul you do not need to upgrade and if you book a long-haul as an eco award you are obviously not smart enough to deserve a "smart upgrade"...
DFW-SEN is offline  
Old Apr 22, 13, 3:55 pm
  #8  
 
Join Date: Apr 2012
Posts: 7
Austrian (os) upgrade bid

Austrian Airlines have brought in a 'bid for an upgrade' scheme similiar to other airlines. I am flying from London to Bangkok in August for my honeymoon and would love to go business class. We paid 600 each for our return flight and the business class option was 2200 each at the time. We just want to upgrade on the flight out from Vienna to Bangkok. Anyone have any idea of how much we should bid? I was thinking in the region of 600 each. I have researched what people have paid for similiar upgrades on Eithad but their flights were all generally shorter by 2000 miles.
kenmlove is offline  
Old Apr 23, 13, 3:58 am
  #9  
Senior Moderator, Moderator: Community Buzz, and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 27,254
Originally Posted by kenmlove View Post
Austrian Airlines have brought in a 'bid for an upgrade' scheme similiar to other airlines. I am flying from London to Bangkok in August for my honeymoon and would love to go business class. We paid 600 each for our return flight and the business class option was 2200 each at the time. We just want to upgrade on the flight out from Vienna to Bangkok. Anyone have any idea of how much we should bid? I was thinking in the region of 600 each. I have researched what people have paid for similiar upgrades on Eithad but their flights were all generally shorter by 2000 miles.
Welcome to FT, kenmlove!

As you will see there has been some discussion on this but since Smart Upgrade is fairly new there hasn't been any report by FTers either successful or unsuccessful. There is a thread in the German language forum VFT where people are speculating how much the going rate might be based on what OS used to charge for last minute cash upgrades (post #28).
http://www.vielfliegertreff.de/swiss...t-upgrade.html
NewbieRunner is offline  
Old Apr 23, 13, 6:00 am
  #10  
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: VCE
Posts: 14,161
Originally Posted by kenmlove View Post
Austrian Airlines have brought in a 'bid for an upgrade' scheme similiar to other airlines. I am flying from London to Bangkok in August for my honeymoon and would love to go business class. We paid 600 each for our return flight and the business class option was 2200 each at the time. We just want to upgrade on the flight out from Vienna to Bangkok. Anyone have any idea of how much we should bid? I was thinking in the region of 600 each. I have researched what people have paid for similiar upgrades on Eithad but their flights were all generally shorter by 2000 miles.
I had a colleague booked in Y on VIE/BKK last year who paid 900 EUR to move from "V" to C for the one leg. 600 GBP should not be too far off. By the way August is usually a good time to get a good deal on upgrades as Y is frequently oversold while C is relatively empty during at least the first 3 weeks of the month due to European holidays.
TRAVELSIG is offline  
Old Jun 9, 13, 3:56 am
  #11  
 
Join Date: Apr 2012
Posts: 7
Austrian Smart Bid

Has anyone used the Austrian Smart Bid business class upgrade bid yet. We are flying out to bangkok in 4 weeks for our honeymoon and really want to upgrade. I have searched all over the internet and cant find out anyone who has used this yet. Basically its the same as other airlines in which you make them an offer and they notify you 72 hours before the flight if you have been successful. On the website the sliding scale goes from 250 to 1400 to upgrade from economy to business class. At the moment you can actually book business class from London to Bangkok for only 350 more than we actually paid for our economy tickets but we got a special deal on ours so they wont let us change the tickets. Many thanks folks.
kenmlove is offline  
Old Jun 11, 13, 4:34 pm
  #12  
 
Join Date: Aug 2008
Location: YXY
Posts: 2,982
This will teach you NOT to try to throw extra money at Austrian.

;-)
sokolov is offline  
Old Jun 16, 13, 1:47 am
  #13  
 
Join Date: Feb 2012
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Just another data point: a colleague of mine bought cheapest (i.e., sub-€300) available VIE–TLV RT. Got upgraded via SmartUpgrade €125 OW.
CzeSEN is offline  
Old Jun 16, 13, 1:57 pm
  #14  
 
Join Date: Apr 2002
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Given this is a continental C product, he essentilly paid 125 EUR for a slightly better food and a free seat next to him...
davidcito is offline  
Old Jun 16, 13, 2:40 pm
  #15  
 
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And the DYKWIA rights.

Never underestimate the intangible aspects
gojko88 is offline  

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