Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Apr 10, 2019, 6:01 am
#2071
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
Dear LH Lurkers,
a discussion in another thread led to the question why many of us do not get 25% executive bonus on their award miles when flying SQ, as promised by Miles and More on their "earn miles" page:
https://www.miles-and-more.com/onlin...l=en&cid=18002
Or at least the bonus is not given separately as it is for LH flights and thus not recognisable.
In my case, it was on one LH ticket, with a LH flight FRA-SIN and an SQ flight SIN-SYD.
Thank you!
a discussion in another thread led to the question why many of us do not get 25% executive bonus on their award miles when flying SQ, as promised by Miles and More on their "earn miles" page:
https://www.miles-and-more.com/onlin...l=en&cid=18002
Or at least the bonus is not given separately as it is for LH flights and thus not recognisable.
In my case, it was on one LH ticket, with a LH flight FRA-SIN and an SQ flight SIN-SYD.
Thank you!
Hi worldclubber,
I will forward your enquiry to my colleagues and ask them for further investigation. We will get back to you as soon as we know more.
Jens
Apr 11, 2019, 6:01 am
#2072
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
Dear LH Lurkers,
a discussion in another thread led to the question why many of us do not get 25% executive bonus on their award miles when flying SQ, as promised by Miles and More on their "earn miles" page:
https://www.miles-and-more.com/onlin...l=en&cid=18002
Or at least the bonus is not given separately as it is for LH flights and thus not recognisable.
In my case, it was on one LH ticket, with a LH flight FRA-SIN and an SQ flight SIN-SYD.
Thank you!
a discussion in another thread led to the question why many of us do not get 25% executive bonus on their award miles when flying SQ, as promised by Miles and More on their "earn miles" page:
https://www.miles-and-more.com/onlin...l=en&cid=18002
Or at least the bonus is not given separately as it is for LH flights and thus not recognisable.
In my case, it was on one LH ticket, with a LH flight FRA-SIN and an SQ flight SIN-SYD.
Thank you!
Hello worldclubber,
we received now the clarification regarding the executive bonus for SQ-flights. If the ticket is issued by a Lufthansa Group Airline, then you receive 25 % executive bonus. If the ticket is issued by any other airline then there’s no executive bonus on flights with Singapore Airlines.
Jens
Apr 11, 2019, 7:21 am
#2073
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,721
Hello worldclubber,
we received now the clarification regarding the executive bonus for SQ-flights. If the ticket is issued by a Lufthansa Group Airline, then you receive 25 % executive bonus. If the ticket is issued by any other airline then there’s no executive bonus on flights with Singapore Airlines.
Jens
we received now the clarification regarding the executive bonus for SQ-flights. If the ticket is issued by a Lufthansa Group Airline, then you receive 25 % executive bonus. If the ticket is issued by any other airline then there’s no executive bonus on flights with Singapore Airlines.
Jens
Apr 11, 2019, 11:29 pm
#2074
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
Dear LH Lurker
I had an issue searching for F award seats online on your M&M website. I noticed that other FTers were able to see seats which I could not. When I changed my domicile on the account (which is Switzerland) to another country, all of a sudden I was able to see the seats which I previously couldn't. I hope this is a glitch and not a deliberate discrimination of one of your home markets, Could you please investigate and have this fixed ?
I had an issue searching for F award seats online on your M&M website. I noticed that other FTers were able to see seats which I could not. When I changed my domicile on the account (which is Switzerland) to another country, all of a sudden I was able to see the seats which I previously couldn't. I hope this is a glitch and not a deliberate discrimination of one of your home markets, Could you please investigate and have this fixed ?
Apr 12, 2019, 6:16 am
#2075
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
Dear LH Lurker
I had an issue searching for F award seats online on your M&M website. I noticed that other FTers were able to see seats which I could not. When I changed my domicile on the account (which is Switzerland) to another country, all of a sudden I was able to see the seats which I previously couldn't. I hope this is a glitch and not a deliberate discrimination of one of your home markets, Could you please investigate and have this fixed ?
I had an issue searching for F award seats online on your M&M website. I noticed that other FTers were able to see seats which I could not. When I changed my domicile on the account (which is Switzerland) to another country, all of a sudden I was able to see the seats which I previously couldn't. I hope this is a glitch and not a deliberate discrimination of one of your home markets, Could you please investigate and have this fixed ?
sorry to hear that! Kindly provide me with information about the routing and the specific date of your request, as we cannot initiate further investigation without these data.
Markus
Apr 12, 2019, 1:03 pm
#2077
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
2 persons in F from FRA to BOG on Nov 7 2019
With a Swiss domicile in our profile, only Business seats were available. With a foreign domicile, First seats were available.
Apr 15, 2019, 7:37 am
#2078
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
Vanessa
Apr 15, 2019, 12:30 pm
#2079
Join Date: Feb 2016
Programs: MM, EK, HH, etc.
Posts: 381
Is this in any way related to the new MM web design implementation of April 11? As I stated in another thread, since then it is impossible to search for any award space on direct flights operated by LX to or from Switzerland, it will only show flights via Germany with LH! LX availability can now only be ascertained by phoning the call center. Can you please also report on this, letting us know what the issue is and by when it will be sorted? Thanks!
Apr 16, 2019, 4:46 am
#2080
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
Hi
Is this in any way related to the new MM web design implementation of April 11? As I stated in another thread, since then it is impossible to search for any award space on direct flights operated by LX to or from Switzerland, it will only show flights via Germany with LH! LX availability can now only be ascertained by phoning the call center. Can you please also report on this, letting us know what the issue is and by when it will be sorted? Thanks!
there are already a lot of bugs reported about the new Miles & More Homepage and the flight search and the shown availability is one of them. I will forward your post, too. You can be assured that the responsible colleagues are working very hard to eliminate the problems. But, unfortunately, I'm not able to tell you how long this will take. I apologise for the inconvenience caused.
Jens
Apr 18, 2019, 7:01 am
#2082
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
Apr 22, 2019, 8:58 pm
#2083
Join Date: Dec 2013
Posts: 368
Hello Lufthansa,
I'm trying to submit a request for name change as my profile name does not match what is in my passport. So when I try to submit the feedback form for name change, nothing happens. Tried many times. I click on "Submit" and does not go thru. Tried using Microsoft Edge and Google Chrome. Is there an alternate way (email) that I can send the request?
Edit: Forgot to mention that I was trying to submit the form on M&M website after logging in.
Thanks
I'm trying to submit a request for name change as my profile name does not match what is in my passport. So when I try to submit the feedback form for name change, nothing happens. Tried many times. I click on "Submit" and does not go thru. Tried using Microsoft Edge and Google Chrome. Is there an alternate way (email) that I can send the request?
Edit: Forgot to mention that I was trying to submit the form on M&M website after logging in.
Thanks
Apr 23, 2019, 5:49 am
#2084
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
Hello Redhat72, in case you are trying to fill in this form
and it does not work, I highly recommend to call your Miles & More Service Team for assistance. The colleagues will be able to further assist. Kind regards, Maria
and it does not work, I highly recommend to call your Miles & More Service Team for assistance. The colleagues will be able to further assist. Kind regards, Maria
Apr 23, 2019, 3:05 pm
#2085
Join Date: Dec 2013
Posts: 368
I did call the M&M service team and they said that the form will only work with Firefox browser. I haven't tried it but they asked me to fax the request, which I did & waiting to find out if the change will go thru.