Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Nov 8, 2018, 7:50 am
#1981
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,256
Nov 8, 2018, 7:51 am
#1982
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,256
Dear Lufthansa Lurker,
Am booked in the highest booking class in J for a Friday night flight late November from PVG to MUC and waitlisted (LH flight operated by LH). As Senator I assumed that LH would honour the booking guarantee touted with the Senator Status...
But speaking to the call Center I was told that the booking guarantee does not apply for certain flights where there are so many Senators that they cannnot honour this promise.
How can this be?
Am booked in the highest booking class in J for a Friday night flight late November from PVG to MUC and waitlisted (LH flight operated by LH). As Senator I assumed that LH would honour the booking guarantee touted with the Senator Status...
But speaking to the call Center I was told that the booking guarantee does not apply for certain flights where there are so many Senators that they cannnot honour this promise.
How can this be?
it's correct that the booking guarantee may be excluded by the booking control because of a critical booking situation for some flights. We don't have any influence on this.
Jens
Nov 8, 2018, 12:21 pm
#1983
Join Date: May 2005
Location: Singapore, Singapore
Programs: LH HON, SQ QPPS, QR Gold, Sixt Diamond
Posts: 226
So in reality there is no booking guarantee... that is disappointing. Why would any one need a guarantee in non-critical booking situations? Would be good if this was reflected in the Marketing material about Miles & More and the shiny brochures sent out to Senators.
Disappointing nevertheless.
Disappointing nevertheless.
Nov 9, 2018, 4:25 am
#1984
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 7,992
Hi Lurkers,
It seems you have incorrectly marked seats, at least I guess on partner airlines.
I've tried to book two exit rows which are marked as "Free", but I am being charged 25 EUR for them. While booking as well as in My Bookings.
Non-exit-row non-preffered went for free without issue, but I'd like to have my advertised free exit row
please see attached. I can send the PNR by message upon request.
It seems you have incorrectly marked seats, at least I guess on partner airlines.
I've tried to book two exit rows which are marked as "Free", but I am being charged 25 EUR for them. While booking as well as in My Bookings.
Non-exit-row non-preffered went for free without issue, but I'd like to have my advertised free exit row
please see attached. I can send the PNR by message upon request.
Nov 9, 2018, 8:34 am
#1985
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,256
Hi Lurkers,
It seems you have incorrectly marked seats, at least I guess on partner airlines.
I've tried to book two exit rows which are marked as "Free", but I am being charged 25 EUR for them. While booking as well as in My Bookings.
Non-exit-row non-preffered went for free without issue, but I'd like to have my advertised free exit row
please see attached. I can send the PNR by message upon request.
It seems you have incorrectly marked seats, at least I guess on partner airlines.
I've tried to book two exit rows which are marked as "Free", but I am being charged 25 EUR for them. While booking as well as in My Bookings.
Non-exit-row non-preffered went for free without issue, but I'd like to have my advertised free exit row
please see attached. I can send the PNR by message upon request.
I've forwarded the issue with screenshots to my Technical support colleagues and ask them to look into it. If you wish to receive a more timely response and immediate help, however, I recommend to give them a call to discuss your seat reservation with them: https://www.lufthansa.com/de/en/help-and-contact (Help with lh.com and mobile app). Doing so, they'll be able to walk through the process with you to verify the incident.
Best, Katharina
Nov 10, 2018, 8:37 am
#1986
Join Date: May 2005
Location: Switzerland mostly
Programs: LX Sen, EK Gold, HH Diamond, IHG Plat, Sirius Gold, BA Gold
Posts: 357
Hi asimha,
I'm sorry to hear you were facing a similar issue. Have you been able to switch to a more preferable seating meanwhile? If that has not been the case, you're welcome to send us your booking details and we'll have another look at your reservation.
Best, Katharina
I'm sorry to hear you were facing a similar issue. Have you been able to switch to a more preferable seating meanwhile? If that has not been the case, you're welcome to send us your booking details and we'll have another look at your reservation.
Best, Katharina
Nov 12, 2018, 6:32 am
#1987
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,256
Hi Lurkers,
It seems you have incorrectly marked seats, at least I guess on partner airlines.
I've tried to book two exit rows which are marked as "Free", but I am being charged 25 EUR for them. While booking as well as in My Bookings.
Non-exit-row non-preffered went for free without issue, but I'd like to have my advertised free exit row
please see attached. I can send the PNR by message upon request.
It seems you have incorrectly marked seats, at least I guess on partner airlines.
I've tried to book two exit rows which are marked as "Free", but I am being charged 25 EUR for them. While booking as well as in My Bookings.
Non-exit-row non-preffered went for free without issue, but I'd like to have my advertised free exit row
please see attached. I can send the PNR by message upon request.
Hi Fabo.sk,
we heard back from the responsible department and were informed that this is a known system limitation as the seatmap indicators for Austrian's chargeable seats are not completely aligned with Lufthansa's.Unfortunately, right now there are no plans to harmonize the seat indicators so they are currently looking into building a workaround in LH.com.
Vanessa
Nov 12, 2018, 7:36 am
#1988
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 7,992
Hi Fabo.sk,
we heard back from the responsible department and were informed that this is a known system limitation as the seatmap indicators for Austrian's chargeable seats are not completely aligned with Lufthansa's.Unfortunately, right now there are no plans to harmonize the seat indicators so they are currently looking into building a workaround in LH.com.
Vanessa
we heard back from the responsible department and were informed that this is a known system limitation as the seatmap indicators for Austrian's chargeable seats are not completely aligned with Lufthansa's.Unfortunately, right now there are no plans to harmonize the seat indicators so they are currently looking into building a workaround in LH.com.
Vanessa
Nov 14, 2018, 11:12 pm
#1989
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,826
Hello LH lurkers,
I am booked to fly AMS-FRA-PVG-AKL-HKG-MUC-AMS with my 20 month old with his own seat, and I'm trying to figure out whether a car seat or a restraint system (think CARES) is absolutely mandatory on LH. The relevant page on the LH website has somewhat conflicting information:
So which is it? Can he sit in his own seat (apart from takeoff and landing) during the flight without additional hardware? I'm willing to buy a CARES as insurance, but I'd rather do without.
Thank you for any information you have!
I am booked to fly AMS-FRA-PVG-AKL-HKG-MUC-AMS with my 20 month old with his own seat, and I'm trying to figure out whether a car seat or a restraint system (think CARES) is absolutely mandatory on LH. The relevant page on the LH website has somewhat conflicting information:
A child restraint system or child car seat or baby seat can be used on board to increase the passive safety of infants and children (up to about 7 years of age). Their use is entirely voluntary.
The use of a child restraint system is, of course, free of charge. Please note, however, that the child restraint system must be attached to a passenger seat. For babies (under 2 years), therefore, you must purchase a CHILD ticket. In this case, you must bring a child restraint system for your baby (0–2 years) with you. Otherwise, the baby must sit on an adult’s lap throughout the flight despite the purchased seat.
Thank you for any information you have!
Nov 15, 2018, 3:55 am
#1990
Join Date: Sep 2013
Posts: 2,186
Hello LH lurkers,
I am booked to fly AMS-FRA-PVG-AKL-HKG-MUC-AMS with my 20 month old with his own seat, and I'm trying to figure out whether a car seat or a restraint system (think CARES) is absolutely mandatory on LH. The relevant page on the LH website has somewhat conflicting information:
So which is it? Can he sit in his own seat (apart from takeoff and landing) during the flight without additional hardware? I'm willing to buy a CARES as insurance, but I'd rather do without.
Thank you for any information you have!
I am booked to fly AMS-FRA-PVG-AKL-HKG-MUC-AMS with my 20 month old with his own seat, and I'm trying to figure out whether a car seat or a restraint system (think CARES) is absolutely mandatory on LH. The relevant page on the LH website has somewhat conflicting information:
So which is it? Can he sit in his own seat (apart from takeoff and landing) during the flight without additional hardware? I'm willing to buy a CARES as insurance, but I'd rather do without.
Thank you for any information you have!
Nov 15, 2018, 4:37 am
#1991
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,826
Child fare, he has his own seat.
That's what I'm afraid of. There is no way in hell he will sit in a car seat for 12 hours.
Amazingly LX and OS clearly say that the car seat is optional. German laws at work? At any rate it's a major hassle.
You'll need the car seat if you want him to sit on his own seat.
Amazingly LX and OS clearly say that the car seat is optional. German laws at work? At any rate it's a major hassle.
Nov 15, 2018, 4:47 am
#1992
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
From my personal experience travelling with our son:
During his first trip (3 months old) he did spent the entire flight sitting in his Maxi Cosy - to be fair that was only a quick MUC-HAM-MUC hop. When he was 15 months old we took him on a big trip MUC-HKG-SIN-DPS-SIN-FRA-GVA-MUC and he did sit in his car seat only for takeoff and landing (when there was an empty seat available). During other times he did sit in a regular plane seat / on our lap / in the bassinet. You just need to find a place to store the car seat somewhere when he's not using the car seat.
Nov 15, 2018, 5:26 am
#1993
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,826
When he was 15 months old we took him on a big trip MUC-HKG-SIN-DPS-SIN-FRA-GVA-MUC and he did sit in his car seat only for takeoff and landing (when there was an empty seat available). During other times he did sit in a regular plane seat / on our lap / in the bassinet. You just need to find a place to store the car seat somewhere when he's not using the car seat.
Nov 15, 2018, 6:12 am
#1994
Join Date: Sep 2013
Posts: 2,186
EDIT: My apologies to the lurkers, just noticed I hijacked their thread.
Nov 15, 2018, 7:16 am
#1995
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,826
At any rate, the German version of the website does not have the sentence "throughout the whole flight", so I'm positive the first sentence of the page ("freiwilliger basis") still applies.
