Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
#1786
Join Date: Aug 2010
Programs: Marriott Bonvoy Ambassador, Melia Platinum, SIXT Platinum, Accor Silver, Lufthansa FTL
Posts: 381
@LufthansaGermanAirlines:
It seems like you guys are sitting between a rock and hard place. People post here hoping for the best and you seem to have no way of flagging their requests for expedited handling, immediate callback or something else that would help the customer. I think you should raise that within your organization, because as it is, I don't see much value-add here both for you and for the LH customers.
It seems like you guys are sitting between a rock and hard place. People post here hoping for the best and you seem to have no way of flagging their requests for expedited handling, immediate callback or something else that would help the customer. I think you should raise that within your organization, because as it is, I don't see much value-add here both for you and for the LH customers.
#1787
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,242
@LufthansaGermanAirlines:
It seems like you guys are sitting between a rock and hard place. People post here hoping for the best and you seem to have no way of flagging their requests for expedited handling, immediate callback or something else that would help the customer. I think you should raise that within your organization, because as it is, I don't see much value-add here both for you and for the LH customers.
It seems like you guys are sitting between a rock and hard place. People post here hoping for the best and you seem to have no way of flagging their requests for expedited handling, immediate callback or something else that would help the customer. I think you should raise that within your organization, because as it is, I don't see much value-add here both for you and for the LH customers.
Hello SunshineStay,
it is correct that we are not able to expedite the handling of Customer Relation cases or to arrange an immediate call back from our colleagues in the Service Center (or Customer Relations).
But that's not what we're here for. As you can see in our opening post, this is not a channel to escalate Customer Relations queries or booking related enquiries. If you have a specific Customer Relations / Service Center issue that needs to be handled, then please use your usual Lufthansa contacts. We're happy to hear your opinions, suggestions and assist with (general) questions. We try to help you with your questions and if we dont know the answer right away then we will try to get the information as fast as possible. If this has no value for you, it's up to you what you make of it.
Jens
#1788
Join Date: May 2003
Location: Eurozone
Programs: LH SEN, HH Gold
Posts: 3,002
Hello SunshineStay,
it is correct that we are not able to expedite the handling of Customer Relation cases or to arrange an immediate call back from our colleagues in the Service Center (or Customer Relations).
But that's not what we're here for. As you can see in our opening post, this is not a channel to escalate Customer Relations queries or booking related enquiries. If you have a specific Customer Relations / Service Center issue that needs to be handled, then please use your usual Lufthansa contacts. We're happy to hear your opinions, suggestions and assist with (general) questions. We try to help you with your questions and if we don’t know the answer right away then we will try to get the information as fast as possible. If this has no value for you, it's up to you what you make of it.
Jens
it is correct that we are not able to expedite the handling of Customer Relation cases or to arrange an immediate call back from our colleagues in the Service Center (or Customer Relations).
But that's not what we're here for. As you can see in our opening post, this is not a channel to escalate Customer Relations queries or booking related enquiries. If you have a specific Customer Relations / Service Center issue that needs to be handled, then please use your usual Lufthansa contacts. We're happy to hear your opinions, suggestions and assist with (general) questions. We try to help you with your questions and if we don’t know the answer right away then we will try to get the information as fast as possible. If this has no value for you, it's up to you what you make of it.
Jens
#1789
Join Date: Aug 2010
Programs: Marriott Bonvoy Ambassador, Melia Platinum, SIXT Platinum, Accor Silver, Lufthansa FTL
Posts: 381
Hello SunshineStay,
it is correct that we are not able to expedite the handling of Customer Relation cases or to arrange an immediate call back from our colleagues in the Service Center (or Customer Relations).
But that's not what we're here for. As you can see in our opening post, this is not a channel to escalate Customer Relations queries or booking related enquiries. If you have a specific Customer Relations / Service Center issue that needs to be handled, then please use your usual Lufthansa contacts. We're happy to hear your opinions, suggestions and assist with (general) questions. We try to help you with your questions and if we dont know the answer right away then we will try to get the information as fast as possible. If this has no value for you, it's up to you what you make of it.
Jens
it is correct that we are not able to expedite the handling of Customer Relation cases or to arrange an immediate call back from our colleagues in the Service Center (or Customer Relations).
But that's not what we're here for. As you can see in our opening post, this is not a channel to escalate Customer Relations queries or booking related enquiries. If you have a specific Customer Relations / Service Center issue that needs to be handled, then please use your usual Lufthansa contacts. We're happy to hear your opinions, suggestions and assist with (general) questions. We try to help you with your questions and if we dont know the answer right away then we will try to get the information as fast as possible. If this has no value for you, it's up to you what you make of it.
Jens
#1790
Join Date: Aug 2016
Location: Germany
Programs: Miles and More, IHG,Hilton Honors
Posts: 116
Found another misleading promotion on the Miles and More website, If I try to book a hotel with the site in English I get a popup saying I will earn 13k miles with my first hotel booking BUT the site in German says you will earn " up to" 13k miles with your hotel booking. Contacted Miles and more "service" ... they said that there is nothing they can do. For those wondering what the promo is... you have to spend 1200 to get the 13k miles
#1791
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,433
Dear lurkers,
please could you remind your colleagues that yet AGAIN they forgot to refresh the F Wine List & currently your displaying Februarys & its March 5 😊
please could you remind your colleagues that yet AGAIN they forgot to refresh the F Wine List & currently your displaying Februarys & its March 5 😊
#1792
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,242
White wine:
2015 Deidesheimer Kieselberg
Riesling Erste Lage, winery
Bassermann-Jordan, Germany
2015 Graf Sauvignon, Meran winery, Italy
2016 Albario, Rias Baixas DO,
Pazo de Rubianes, Spain
2015 Kalkstein Chardonnay,
Knstler winery, Germany
Red wine:
2013 Aurelio Maremma Toscana
DOC, Tenuta Val delle Rose, Italy
2011 Somontano Reserva DO,
Enate, Spain
2012 Stellenbosch Cabernet Sauvignon
Merlot, Camberley, South Africa
2008 Ch teau Laroze, Saint-Emilion
Grand Cru Class, France
Regards, Maria
#1793
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,433
Hi chris63, Sorry for the inconvenience and Thanks for the hint! I just forwarded this to my colleagues to have them look into this. In the meantime, these are the wines served in our First Class in March and April:
White wine:
2015 Deidesheimer Kieselberg
Riesling Erste Lage, winery
Bassermann-Jordan, Germany
2015 Graf Sauvignon, Meran winery, Italy
2016 Albario, Rias Baixas DO,
Pazo de Rubianes, Spain
2015 Kalkstein Chardonnay,
Knstler winery, Germany
Red wine:
2013 Aurelio Maremma Toscana
DOC, Tenuta Val delle Rose, Italy
2011 Somontano Reserva DO,
Enate, Spain
2012 Stellenbosch Cabernet Sauvignon
Merlot, Camberley, South Africa
2008 Ch teau Laroze, Saint-Emilion
Grand Cru Class, France
Regards, Maria
White wine:
2015 Deidesheimer Kieselberg
Riesling Erste Lage, winery
Bassermann-Jordan, Germany
2015 Graf Sauvignon, Meran winery, Italy
2016 Albario, Rias Baixas DO,
Pazo de Rubianes, Spain
2015 Kalkstein Chardonnay,
Knstler winery, Germany
Red wine:
2013 Aurelio Maremma Toscana
DOC, Tenuta Val delle Rose, Italy
2011 Somontano Reserva DO,
Enate, Spain
2012 Stellenbosch Cabernet Sauvignon
Merlot, Camberley, South Africa
2008 Ch teau Laroze, Saint-Emilion
Grand Cru Class, France
Regards, Maria
#1794
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
Hello cas_de,
If you have a code-share flight on your booking, it may indeed not be possible to reserve a seat or other special services due to technical difficulties. If my colleagues from the Service Center are unable to make a seat reservation, please try reserving your seat during check-in. Should you not be able to find seats together at the online check-in, I recommend you to contact my colleagues at the airport, or also my crew colleagues once you have boarded; I'm sure they will do their best to assist you.
I have forwarded your question regarding child meals reservation and will get back to you as soon as I receive an answer.
Kind regards,
Heloisa
If you have a code-share flight on your booking, it may indeed not be possible to reserve a seat or other special services due to technical difficulties. If my colleagues from the Service Center are unable to make a seat reservation, please try reserving your seat during check-in. Should you not be able to find seats together at the online check-in, I recommend you to contact my colleagues at the airport, or also my crew colleagues once you have boarded; I'm sure they will do their best to assist you.
I have forwarded your question regarding child meals reservation and will get back to you as soon as I receive an answer.
Kind regards,
Heloisa
it's been a while and our flight is getting closer. Is there a word regarding the availability of a child meal on the route FAO-MUC?
Thanks,
cas_de
#1795
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,242
most certainly! Here's the Champagne served:
2003 Cuve Louise, Champagne
Pommery, Frankreich (March 2018)
1995 Blanc des Millnaires,
Champagne Charles Heidsieck,
Frankreich (April 2018)
I hope that you will find the updated menu online very soon. The issue has been raised by Maria just yesterday.
Best regards,
Katharina
#1796
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,242
I'm not sure whether I have any valuable, new advice for you. Generally, special meals (such as child meals) in Business class are offered on flights with a duration of 75 minutes and longer and quoted information by the SEN-Hotline is not correct. Nevertheless, just as you are unable to request seats on a codeshare flight, you might not have the option to request a special meal online. This has been mentioned in Heloisa's answer already. Still, you are welcome to send us your booking code in a PN as I'm willing to have another look at the option.
Best, Katharina
#1797
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,433
Hi again, chris63,
most certainly! Here's the Champagne served:
2003 Cuve Louise, Champagne
Pommery, Frankreich (March 2018)
1995 Blanc des Millnaires,
Champagne Charles Heidsieck,
Frankreich (April 2018)
I hope that you will find the updated menu online very soon. The issue has been raised by Maria just yesterday.
Best regards,
Katharina
most certainly! Here's the Champagne served:
2003 Cuve Louise, Champagne
Pommery, Frankreich (March 2018)
1995 Blanc des Millnaires,
Champagne Charles Heidsieck,
Frankreich (April 2018)
I hope that you will find the updated menu online very soon. The issue has been raised by Maria just yesterday.
Best regards,
Katharina
Let me also add that I think those are excellent choices 👍
#1798
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
Hi cas_de,
I'm not sure whether I have any valuable, new advice for you. Generally, special meals (such as child meals) in Business class are offered on flights with a duration of 75 minutes and longer and quoted information by the SEN-Hotline is not correct. Nevertheless, just as you are unable to request seats on a codeshare flight, you might not have the option to request a special meal online. This has been mentioned in Heloisa's answer already. Still, you are welcome to send us your booking code in a PN as I'm willing to have another look at the option.
Best, Katharina
I'm not sure whether I have any valuable, new advice for you. Generally, special meals (such as child meals) in Business class are offered on flights with a duration of 75 minutes and longer and quoted information by the SEN-Hotline is not correct. Nevertheless, just as you are unable to request seats on a codeshare flight, you might not have the option to request a special meal online. This has been mentioned in Heloisa's answer already. Still, you are welcome to send us your booking code in a PN as I'm willing to have another look at the option.
Best, Katharina
thanks for your message. If I remember your colleague's previous answer correctly she wanted to research whether child meals are offered on a three hr. flight. I was not aware of the 75 min rule and I am thankful for this piece of information. I will give the SEN hotline another try, but I still find it frustrating that you can't reserve seats (as a family) if a codeshare flight is involved (although I have basically accepted that we won't be able to preassign seats in our case). I am also struggling with seat reservations for another reservation (all flights booked under LH flight #s , operated by LH metal). So unfortuntely it looks like the seat reservation area on the website needs an update...
Cheers,
cas_de
#1799
Join Date: Jul 2011
Posts: 773
Trying to book ATH- MIA VIA FRA- as I want to enjoy the first class lounge-will use miles
everything that I see is ATH-MIA VIA MUC
ANY FLIGHTS THAT WILL WORK?-VERY FLEX ON DATES
everything that I see is ATH-MIA VIA MUC
ANY FLIGHTS THAT WILL WORK?-VERY FLEX ON DATES
Last edited by SPLP007; Mar 10, 2018 at 3:42 am Reason: SIMPLE CORRECTION
#1800
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,242
while we do currently offer a flight connection from Athens via Frankfurt to Miami (LH1285 / LH462), flight operations vary in regards to season, date and departure/arrival time. Hence, I'm unable to give you a suggestion, even though you seem flexible. Kindly call the Service Center and my colleagues, with an eye to the timetable, will discuss your options with you: