Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Jun 21, 2017, 3:46 am
#1621
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,258
I heard back from Luxemburg station. Unfortunately, it seems like the Check-in staff was misinformed, my apologies for the inconvenience!
If you're holding a First Class ticket, the priority tag applies of course to all legs of the ticket, not just the FCL flight.
The staff at LUX will be informed accordingly.
The station manager has asked me to provide him with flight number, date and passenger name from the last time it happened to you, so they can look into it in detail. Please feel free to send them via DM if you would like to share them with us.
Vanessa
Jun 22, 2017, 10:39 am
#1622
Join Date: Jun 2017
Programs: LH *G
Posts: 6
Hi fatheroftwo,
I heard back from Luxemburg station. Unfortunately, it seems like the Check-in staff was misinformed, my apologies for the inconvenience!
If you're holding a First Class ticket, the priority tag applies of course to all legs of the ticket, not just the FCL flight.
The staff at LUX will be informed accordingly.
The station manager has asked me to provide him with flight number, date and passenger name from the last time it happened to you, so they can look into it in detail. Please feel free to send them via DM if you would like to share them with us.
Vanessa
I heard back from Luxemburg station. Unfortunately, it seems like the Check-in staff was misinformed, my apologies for the inconvenience!
If you're holding a First Class ticket, the priority tag applies of course to all legs of the ticket, not just the FCL flight.
The staff at LUX will be informed accordingly.
The station manager has asked me to provide him with flight number, date and passenger name from the last time it happened to you, so they can look into it in detail. Please feel free to send them via DM if you would like to share them with us.
Vanessa
Jun 22, 2017, 12:11 pm
#1624
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,155
Read the housekeeping rules in the first post of this thread.
Regards Oliver2002
Mod M&M forum
Regards Oliver2002
Mod M&M forum
Jun 26, 2017, 5:46 am
#1625
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,258
Hello,
I am a LH*G flying several times a year in F to LAX. Not alway but most of the time the HON baggage tag you get when flying 1st class helps in LAX to get the baggage much earlier. The Luxair groundstaff handling the LH check in Luxembourg denies the 1st class/HON baggage treatment stating that I am no HON and "only" a SEN and on top only flying C on the first leg to MUC/FRA.
Is that correct? - it never happened to me before.
Thank you.
I am a LH*G flying several times a year in F to LAX. Not alway but most of the time the HON baggage tag you get when flying 1st class helps in LAX to get the baggage much earlier. The Luxair groundstaff handling the LH check in Luxembourg denies the 1st class/HON baggage treatment stating that I am no HON and "only" a SEN and on top only flying C on the first leg to MUC/FRA.
Is that correct? - it never happened to me before.
Thank you.
I finally heard back from Luxemburg. You are of course entitled to the FCL/HON priority bag tag for all flight segments when leaving from LUX.
It seems like there was a misunderstanding at the agents side.
Apologies for any inconvenience caused.
Vanessa
Jul 3, 2017, 8:54 am
#1626
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,155
Indeed I received an email on June 19 stating
As soon as we receive your reply we will amend the date of birth in L[...]'s profile, enrol your child again into the JetFriends Club and check if the expired miles can be recredited to his account.
Regards Oliver
Jul 3, 2017, 1:37 pm
#1627
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,451
Dear LH lurker
Any chance you could help?
I was booked in Premium Economy (regular, paid booking)
Flight was overbooked (in Y+ and C apparently) and they were looking for volunteers. I asked if I get original mileage when I accept the downgrade (was told "Yes") and agreed to the terms.
Now, I got credited miles for a 50% earning Economy booking class. (kinda random "W")
Tried to claim miles (obviously denied since flight already "registered") for the correct booking class, tried to write M&M (no answer..) - any chance you could do something? It's almost 5 months since the flight has passed (getting quite close to the 6-months deadline) and I've been chasing for the miles since 4 months..
I feel like I did LH a favour by volunteering and all I got was a kick in the stomach for it (ok, and 400€
)
Any chance you could help?
I was booked in Premium Economy (regular, paid booking)
Flight was overbooked (in Y+ and C apparently) and they were looking for volunteers. I asked if I get original mileage when I accept the downgrade (was told "Yes") and agreed to the terms.
Now, I got credited miles for a 50% earning Economy booking class. (kinda random "W")
Tried to claim miles (obviously denied since flight already "registered") for the correct booking class, tried to write M&M (no answer..) - any chance you could do something? It's almost 5 months since the flight has passed (getting quite close to the 6-months deadline) and I've been chasing for the miles since 4 months..
I feel like I did LH a favour by volunteering and all I got was a kick in the stomach for it (ok, and 400€
)
Jul 4, 2017, 6:02 am
#1628
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,258
Hi oliver2002,
Thanks for getting back to us on that. I will as Miles & More and get back to you as soon as I hear from them.
Kind regards,
Heloisa
Jul 4, 2017, 6:03 am
#1629
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,258
Dear LH lurker
Any chance you could help?
I was booked in Premium Economy (regular, paid booking)
Flight was overbooked (in Y+ and C apparently) and they were looking for volunteers. I asked if I get original mileage when I accept the downgrade (was told "Yes") and agreed to the terms.
Now, I got credited miles for a 50% earning Economy booking class. (kinda random "W")
Tried to claim miles (obviously denied since flight already "registered") for the correct booking class, tried to write M&M (no answer..) - any chance you could do something? It's almost 5 months since the flight has passed (getting quite close to the 6-months deadline) and I've been chasing for the miles since 4 months..
I feel like I did LH a favour by volunteering and all I got was a kick in the stomach for it (ok, and 400€ )
Any chance you could help?
I was booked in Premium Economy (regular, paid booking)
Flight was overbooked (in Y+ and C apparently) and they were looking for volunteers. I asked if I get original mileage when I accept the downgrade (was told "Yes") and agreed to the terms.
Now, I got credited miles for a 50% earning Economy booking class. (kinda random "W")
Tried to claim miles (obviously denied since flight already "registered") for the correct booking class, tried to write M&M (no answer..) - any chance you could do something? It's almost 5 months since the flight has passed (getting quite close to the 6-months deadline) and I've been chasing for the miles since 4 months..
I feel like I did LH a favour by volunteering and all I got was a kick in the stomach for it (ok, and 400€
)Hi YuropFlyer,
I am sorry to hear that you couldn't clarify this matter yet. Could you please send me your ticket number & Miles & More account number via DM, so I can ask my colleagues from Miles & More? Thank you!
Kind regards,
Heloisa
Jul 4, 2017, 8:15 am
#1630
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,718
Dear LH Lurker,
could somebody please put the wine list for First for the month of July online?
For the first time in a while, there is no link at the bottom:
http://www.lufthansa.com/de/de/Lufth...-Spitzenkoeche
Thank you!
could somebody please put the wine list for First for the month of July online?
For the first time in a while, there is no link at the bottom:
http://www.lufthansa.com/de/de/Lufth...-Spitzenkoeche
Thank you!
Jul 5, 2017, 4:39 am
#1631
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,155
it seems yesterday someone corrected the account.
View Screen Capture
Thank you!
Regards Oliver
Jul 5, 2017, 6:02 am
#1632
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,258
Dear LH Lurker,
could somebody please put the wine list for First for the month of July online?
For the first time in a while, there is no link at the bottom:
http://www.lufthansa.com/de/de/Lufth...-Spitzenkoeche
Thank you!
could somebody please put the wine list for First for the month of July online?
For the first time in a while, there is no link at the bottom:
http://www.lufthansa.com/de/de/Lufth...-Spitzenkoeche
Thank you!
Hi worldclubber,
thank you for bringing this up to our attention. I will forward your feedback to the related department. Meanwhile you´ll find the wine selection here on our English website:
http://www.lufthansa.com/de/en/Lufth...Class-Culinary.
Kind regards, Melek
Jul 5, 2017, 6:04 am
#1633
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,258
Dear Lurkers,
it seems yesterday someone corrected the account.
View Screen Capture
Thank you!
Regards Oliver
it seems yesterday someone corrected the account.
View Screen Capture
Thank you!
Regards Oliver
Dear Oliver,
thank you for the update. My colleagues also informed us that they ordered a new JetFriends card. You will receive it within the next two weeks.
Jens
Jul 5, 2017, 8:57 am
#1634
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,718
Hi worldclubber,
thank you for bringing this up to our attention. I will forward your feedback to the related department. Meanwhile you´ll find the wine selection here on our English website:
http://www.lufthansa.com/de/en/Lufth...Class-Culinary.
Kind regards, Melek
thank you for bringing this up to our attention. I will forward your feedback to the related department. Meanwhile you´ll find the wine selection here on our English website:
http://www.lufthansa.com/de/en/Lufth...Class-Culinary.
Kind regards, Melek
Please let the "master of wine" know that a bit more variety concerning individual grapes would be great. All of the reds this month contain Cabernet-Sauvignon; some love Cab, some don't...
Jul 5, 2017, 10:58 am
#1635
Join Date: Apr 2016
Programs: UA Mileage Plus Delta SkyMiles
Posts: 424
@LufthansaGermanAirlines
My question is the following. Let's say I am booked in H class. Conditions included change fee of 130 EUR. If I change the ticket, pay the 130 EUR, and my new ticket is in G or E, does the ticket take on the new refund and change conditions of that fare class?
My question is the following. Let's say I am booked in H class. Conditions included change fee of 130 EUR. If I change the ticket, pay the 130 EUR, and my new ticket is in G or E, does the ticket take on the new refund and change conditions of that fare class?