Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines

Old Oct 18, 16, 12:53 am
  #1426  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 876
Originally Posted by gpb_croppers63 View Post
Hi Katharina,

Thanks for the response. I thought that would be the case but having got absolutely nowhere with OS, I'm willing to try anything at this point.

I do have one other query for you though: I changed a date on this OS/LH ticket the other day and OS reassure me that the eticket has been reissued correctly but when I pull the eticket up on the LH website, it's still showing the old date (the reservation looks fine in "My bookings", it's just the "Passenger receipt"). If I PM you the PNR, would you be able to take a look at it and see what date is showing on the eticket in your system?

Thanks again!

Hello gpb_croppers63,

you are most welcome to send me your booking details via PM and we'll check, whether the eticket is updated correctly on the database.

Best regards,

Isabell
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Old Oct 18, 16, 2:18 am
  #1427  
 
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, HHonors Gold, Radisson Rewards Gold
Posts: 615
Originally Posted by LufthansaGermanAirlines View Post
Hello gpb_croppers63,

you are most welcome to send me your booking details via PM and we'll check, whether the eticket is updated correctly on the database.

Best regards,

Isabell
Thanks Isabell. I've sent you the PM.
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Old Oct 18, 16, 2:57 am
  #1428  
 
Join Date: Sep 2010
Location: Darmstadt
Programs: HON**
Posts: 23
Originally Posted by LufthansaGermanAirlines View Post
Hi biffothebear,

an overview on all airports offering the so-called "Gold Track", enabling you to pass quicker through security, can be found here. As for how and if accompanying passengers benefit from such offer just like you do, we are trying to find for you and will get back once we know more.

Best, Katharina
Thanks for following up on this.
At the core of this is predictability, I have had HON arrival services when travelling with a colleague that take us both through security, in Moscow they wouldn't take my colleague -only me. To find the same happening on check-in is a real irritant and makes the ability to have a guest check-in a First with you and then not come with you through fast track security all a bit silly. I just don't know what to expect.
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Old Oct 18, 16, 5:36 am
  #1429  
 
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ PPS, VA TCL, EK Gold, Marriott Plat, HH Diamond, WoH Globalist
Posts: 824
Originally Posted by LufthansaGermanAirlines View Post
Hi vantage03,

I'm really sorry to hear that this ongoing issue still seems not solved. I have sent a reminder to my colleagues at the Technical support and hope that the problem will be fixed soon!

Katharina
Hi Katharina,
For more detailed feedback, for me personally I cannot see Miles & More Selections if I am logged in and have the M&M country-site set as either Australia (my home country) or United Kingdom (where I live the majority of the time and where my M&M account is registered).
However, I have realised if I change to the German (English language) M&M site and log in, I can then see the Miles & More Selections.
I believe this is a problem with your non-German country sites.
Hope this helps.
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Old Oct 18, 16, 6:41 am
  #1430  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 876
Originally Posted by gpb_croppers63 View Post
Thanks Isabell. I've sent you the PM.
Thank you, gpb_croppers63. I received it and have also replied to the PM. Regards, Isabell
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Old Oct 18, 16, 6:43 am
  #1431  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 876
Originally Posted by biffothebear View Post
Thanks for following up on this.
At the core of this is predictability, I have had HON arrival services when travelling with a colleague that take us both through security, in Moscow they wouldn't take my colleague -only me. To find the same happening on check-in is a real irritant and makes the ability to have a guest check-in a First with you and then not come with you through fast track security all a bit silly. I just don't know what to expect.

Hello biffothebear,

whilst it is in Luftahnsa's interest that the service and also benefits offered are the same at all airports where this is possible, we have not received a reply to our enquiry from 16. October 2016.

Best regards, Isabell
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Old Oct 18, 16, 6:44 am
  #1432  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 876
Originally Posted by vantage03 View Post
Hi Katharina,
For more detailed feedback, for me personally I cannot see Miles & More Selections if I am logged in and have the M&M country-site set as either Australia (my home country) or United Kingdom (where I live the majority of the time and where my M&M account is registered).
However, I have realised if I change to the German (English language) M&M site and log in, I can then see the Miles & More Selections.
I believe this is a problem with your non-German country sites.
Hope this helps.


Hello vantage03,

we have received an update from our colleagues just today: the problem has been registered now and will be fixed as soon as possible. For the time being, the ordering of the benefits is possible through the respective Miles & More service team.
I have forwarded the additional information that you sent and hope that this will support in the elimination of the error.

Best regards, Isabell
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Old Oct 18, 16, 7:22 am
  #1433  
 
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, HHonors Gold, Radisson Rewards Gold
Posts: 615
Originally Posted by LufthansaGermanAirlines View Post
Thank you, gpb_croppers63. I received it and have also replied to the PM. Regards, Isabell
Thanks Isabell. That was really helpful as always.
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Old Oct 19, 16, 6:47 am
  #1434  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 876
Originally Posted by biffothebear View Post
Thanks for following up on this.
At the core of this is predictability, I have had HON arrival services when travelling with a colleague that take us both through security, in Moscow they wouldn't take my colleague -only me. To find the same happening on check-in is a real irritant and makes the ability to have a guest check-in a First with you and then not come with you through fast track security all a bit silly. I just don't know what to expect.

Hi biffothebear,

we have been advised of the following: the possibility of using the FastTrack is exclusively reserved for the guest himself. There is no possibility to identify (or add) accompanying persons, therefore the benefit is limited to HON or G * only.
Best regards,

Isabell
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Old Oct 20, 16, 1:50 pm
  #1435  
 
Join Date: Aug 2014
Posts: 4
m&m selections issue with receiving benefits

hi,
i have tried a few times to have my select benefits issued via my m&m portal. i have two available and one expires on Sunday.
unfortunately after selecting my benefits I don't receive them. in this case it was world shop vouchers.

i have waited weeks and even written to the m&m team via contact formular but heard nothing. I have tried it in different browsers, different computers etc. HELP!!

btw. i find it odd that you are offering business class vouchers for lounge access to status members as a benefit. completely irrelevant. why not offer SEN/HON lounge vouchers depending on status or even companion vouchers. Alternatively considering you open bids for european biz upgrades at about 50 that would be another option instead of lounge access.


thanks
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Old Oct 21, 16, 12:12 am
  #1436  
 
Join Date: Sep 2010
Location: Darmstadt
Programs: HON**
Posts: 23
Originally Posted by LufthansaGermanAirlines View Post
Hi biffothebear,

we have been advised of the following: the possibility of using the FastTrack is exclusively reserved for the guest himself. There is no possibility to identify (or add) accompanying persons, therefore the benefit is limited to HON or G * only.
Best regards,

Isabell

Hi Isabell,

Firstly, thanks for following up on this, I have an open request with Lufthansa for several weeks trying to gain an answer to this.

Secondly, is it just me or doesn't this seem really counterintuitive?
I can guest someone through First check-in,
I can guest someone into the Lounge,
.... but they can't come with me through security? Even BA allows this!

LH really does need to start to wake up to what folks want, I don't want Status Stars - I want to be able to take a guest through security so I don't waste any more time at the airport - how hard is that?
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Old Oct 21, 16, 6:48 am
  #1437  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 876
Originally Posted by Shamrogue View Post
hi,
i have tried a few times to have my select benefits issued via my m&m portal. i have two available and one expires on Sunday.
unfortunately after selecting my benefits I don't receive them. in this case it was world shop vouchers.

i have waited weeks and even written to the m&m team via contact formular but heard nothing. I have tried it in different browsers, different computers etc. HELP!!

btw. i find it odd that you are offering business class vouchers for lounge access to status members as a benefit. completely irrelevant. why not offer SEN/HON lounge vouchers depending on status or even companion vouchers. Alternatively considering you open bids for european biz upgrades at about 50 that would be another option instead of lounge access.


thanks


Dear Shamrogue,

there is indeed a bug in the Miles & More Selections system, which is known and being worked on. For the time being, it is only possible to claim the desired benefits by calling your respective Miles & More service team. I hope that the error is eliminated soon.

Have a nice weekend!

Isabell
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Old Oct 28, 16, 7:01 am
  #1438  
 
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,043
Hello,

I booked a ticket on lufthansa.com last week, received the booking confirmation email, with the eticket numbers and the reservation shows up on the website as paid with the last 4 digits of the credit card I used. However, even though the charge was authorized by the credit card and showed as pending on the bank's website, the amount hasn't actually posted yet. Is it normal for Lufthansa to take so long to charge the ticket to the credit card?

Thanks.
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Old Oct 28, 16, 8:28 am
  #1439  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 876
Originally Posted by gusd View Post
Hello,

I booked a ticket on lufthansa.com last week, received the booking confirmation email, with the eticket numbers and the reservation shows up on the website as paid with the last 4 digits of the credit card I used. However, even though the charge was authorized by the credit card and showed as pending on the bank's website, the amount hasn't actually posted yet. Is it normal for Lufthansa to take so long to charge the ticket to the credit card?

Thanks.
Hello gusd,
in very few instances, the charging of a ticket to a credit card may be slightly delayed, it should however not take that long. May I recommend that you please give our technical support team http://f.lh.com/x3gZ a call. My colleagues will be able to verify whether everything is in order with the ticket you have purchased. Have a lovely weekend.
Isabell
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Old Oct 28, 16, 8:36 am
  #1440  
 
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,206
Originally Posted by gusd View Post
Hello,

I booked a ticket on lufthansa.com last week, received the booking confirmation email, with the eticket numbers and the reservation shows up on the website as paid with the last 4 digits of the credit card I used. However, even though the charge was authorized by the credit card and showed as pending on the bank's website, the amount hasn't actually posted yet. Is it normal for Lufthansa to take so long to charge the ticket to the credit card?

Thanks.
The charge can sometimes take 7-10 days to actually post to your account. Nothing to worry about.
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