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-   Lufthansa, Austrian, Swiss, Brussels, LOT and Other Partners | Miles & More (https://www.flyertalk.com/forum/lufthansa-austrian-swiss-brussels-lot-other-partners-miles-more-495/)
-   -   Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines (https://www.flyertalk.com/forum/lufthansa-austrian-swiss-brussels-lot-other-partners-miles-more/1390816-feedback-thread-official-lh-lurker-s-lufthansagermanairlines.html)

NA-Flyer Dec 8, 12 3:12 pm

Dear LH lurker team,

Do you provide your upper management with some of the complaints, which arise in the LH forum or not ?

As you know that some of the posters in this forum are loyal customers to LH including many HON, who have real complaints and they might switch their business to other airlines due to the tough enhancements that your upper management keep enforcing.

Are you taking seriously these issues and rely them to LH upper management to address them or not? I hope you will not answer my question with the usual "We Do" clichee

SuperFlyBoy Dec 8, 12 9:36 pm


Originally Posted by NA-Flyer (Post 19820254)
Dear LH lurker team,

Do you provide your upper management with some of the complaints, which arise in the LH forum or not ?

As you know that some of the posters in this forum are loyal customers to LH including many HON, who have real complaints and they might switch their business to other airlines due to the tough enhancements that your upper management keep enforcing.

Are you taking seriously these issues and rely them to LH upper management to address them or not? I hope you will not answer my question with the usual "We Do" clichee

As I understand, these LH high flyers (mostly HONs and SENs) have *already* switched most of their flights from LH to other carriers - I'm trying to do the same...

f4free Dec 9, 12 4:00 am

Status benefits on "new Germanwings"
 
Dear LH Lurker

Please give us an official answer on what is being discussed in the new Germanwings thread.

I am very concerned that I will loose very important status benefits on my (ex-LH) flights from Zurich to Dusseldorf, Hamburg and Berlin and back. Please answer the questions below especially for the cheapest fares.


1) As a SEN, can I still use the fast lane at security for 4U flights? This is currently no problem flying on LH in ZRH, TXL, HAM, etc.

2) As a SEN, can I still reserve any seats in advance free of charge?

3) Can I still reserve the exit row in advance free of charge?

4) Will I have discounted or free access to the front seats with extra legroom like AB gives its Gold members?

5) Will there be free meals for SEN such as Air Berlin gives it's Gold members?

6) Can you give us a list of airports where lounge access for SENs will not be possible anymore?

7) What are the benefits of SEN and FTL regarding free checked luggage?

8) At what airports can I use the First Class / priority check-in desk when I am flying on 4U as a SEN / FTL.

DLrunner Dec 9, 12 10:03 am

Hi,
Why was today's flight 618 from FRA->AUH diverted to Muscat?

4ssm Dec 9, 12 1:20 pm

LU First Class Award change - ATTN. LH Lurker Team,
 

Originally Posted by NA-Flyer (Post 19820254)
Dear LH lurker team,

Do you provide your upper management with some of the complaints, which arise in the LH forum or not ?

As you know that some of the posters in this forum are loyal customers to LH including many HON, who have real complaints and they might switch their business to other airlines due to the tough enhancements that your upper management keep enforcing.

Are you taking seriously these issues and rely them to LH upper management to address them or not? I hope you will not answer my question with the usual "We Do" clichee


4ssm Dec 9, 12 1:24 pm

Dear LH Larker Team - LH First Class - changing the award
 
Dear LH team,
I recently redeemed 4 First Class award seats o LH from SFO to Munich. I now want to go to Rome, but the tickets were already issued. When I contacted LH team, they said they have to cancel the SFO-MUC first and then try to book SFO-MUC-FCO. Is there no way to hold my SFO-MUC and add the MUC-FCO to the reservation/award so that I wont loose my seats?

Thanks for your assistance.

:)

divjan Dec 9, 12 1:31 pm


Originally Posted by 4ssm (Post 19824753)
Dear LH team,
I recently redeemed 4 First Class award seats o LH from SFO to Munich. I now want to go to Rome, but the tickets were already issued. When I contacted LH team, they said they have to cancel the SFO-MUC first and then try to book SFO-MUC-FCO. Is there no way to hold my SFO-MUC and add the MUC-FCO to the reservation/award so that I wont loose my seats?

Thanks for your assistance.

:)

can you please tell me how in the world were you able to redeem half of the first cabin (4/8) for award seats? Did you book through M&M or some other *A carrier program?

4ssm Dec 9, 12 1:37 pm

Dear LH Lurkers,
I have confirmed award seats on LH from SFO-MUC for June 2013. I really have to go to Rome (FCO). The representative told me that my current award miles allow me to use the same number of miles to change to SFO-MUC-FCO. And, I do not mind if the MUC-FCO leg is in economy. I am also willing to pay any change fees for award redemption.
I surprised that there is no way to "add" the MUC-FCO leg to my current award. Otherwise, I have to redeem additional award for4 passengers to go from MUC to FCO.

Can LH team please look into this and advise?

regards-
4SSM

4ssm Dec 9, 12 1:39 pm

no fancy things, just used M&M for redemption.

4ssm Dec 9, 12 1:42 pm


Originally Posted by SuperFlyBoy (Post 19821563)
As I understand, these LH high flyers (mostly HONs and SENs) have *already* switched most of their flights from LH to other carriers - I'm trying to do the same...

just used the M&M call center. they were helpful

LufthansaGermanAirlines Dec 11, 12 6:23 am


Originally Posted by NA-Flyer (Post 19820254)
Dear LH lurker team,

Do you provide your upper management with some of the complaints, which arise in the LH forum or not ?

As you know that some of the posters in this forum are loyal customers to LH including many HON, who have real complaints and they might switch their business to other airlines due to the tough enhancements that your upper management keep enforcing.

Are you taking seriously these issues and rely them to LH upper management to address them or not? I hope you will not answer my question with the usual "We Do" clichee

Dear NA-Flyer,

I can assure you that we are monitoring the topics which arise here very closely and we do provide our management with the information we gain. This is one of the main reasons why we actually opened an official LH-Thread here on flyertalk…

Best, Stefanie

LufthansaGermanAirlines Dec 11, 12 6:25 am


Originally Posted by DLrunner (Post 19823690)
Hi,
Why was today's flight 618 from FRA->AUH diverted to Muscat?

Hey Dlrunner,

I am not quiet sure - but I'll ask… ;-)

Best
Stefanie

LufthansaGermanAirlines Dec 11, 12 6:26 am


Originally Posted by 4ssm (Post 19824796)
Dear LH Lurkers,
I have confirmed award seats on LH from SFO-MUC for June 2013. I really have to go to Rome (FCO). The representative told me that my current award miles allow me to use the same number of miles to change to SFO-MUC-FCO. And, I do not mind if the MUC-FCO leg is in economy. I am also willing to pay any change fees for award redemption.
I surprised that there is no way to "add" the MUC-FCO leg to my current award. Otherwise, I have to redeem additional award for4 passengers to go from MUC to FCO.

Can LH team please look into this and advise?

regards-
4SSM

Dear 4ssm,

I would like to contact the experts for you. Could you therefore kindly provide me with your file key via pm?

Best
Stefanie

Intrugion Dec 11, 12 6:27 am


Originally Posted by Intrugion (Post 19791032)
Now another week has passed. Still no assistance or feedback.

Another week passed. Only two and a half weeks left until we fly.

LufthansaGermanAirlines Dec 12, 12 3:44 am


Originally Posted by f4free (Post 19822515)
Dear LH Lurker

Please give us an official answer on what is being discussed in the new Germanwings thread.

I am very concerned that I will loose very important status benefits on my (ex-LH) flights from Zurich to Dusseldorf, Hamburg and Berlin and back. Please answer the questions below especially for the cheapest fares.


1) As a SEN, can I still use the fast lane at security for 4U flights? This is currently no problem flying on LH in ZRH, TXL, HAM, etc.

2) As a SEN, can I still reserve any seats in advance free of charge?

3) Can I still reserve the exit row in advance free of charge?

4) Will I have discounted or free access to the front seats with extra legroom like AB gives its Gold members?

5) Will there be free meals for SEN such as Air Berlin gives it's Gold members?

6) Can you give us a list of airports where lounge access for SENs will not be possible anymore?

7) What are the benefits of SEN and FTL regarding free checked luggage?

8) At what airports can I use the First Class / priority check-in desk when I am flying on 4U as a SEN / FTL.

Dear f4free,

I already have answers to some of your questions:

-Will there be free meals for SEN such as Air Berlin gives it's Gold members?

Drinks and snacks will be included in the Smart and Best fares. In the future, à la carte drinks and snacks will be available for purchase on board with all fares.

-Can you give us a list of airports where lounge access for SENs will not be possible anymore?

A list of contract lounges to which HON and SEN will have access in Europe will be available on germanwings.com and the Miles & More media when the Best fare starts on 01/07/2013.
However, regardless of the travel class, HON and SEN will have access to LH´s own Business and Senator lounges in Germany and Europe and selected lounges in Europe if they hold a Germanwings boarding card valid for the date and place of departure.

-What are the benefits of SEN and FTL regarding free checked luggage?

As a status customer, you will have to forego the increased baggage allowance including golf equipment and priority baggage, although you will be able to pay € 70 extra to check in additional items of luggage. The same applies to special and oversize baggage.

Please understand that not all details concerning Germanwings have been finalized yet and that for the remaining questions I do have to do some more research. I will get back to you as soon as I know more.

Best. Maria

LufthansaGermanAirlines Dec 12, 12 6:59 am


Originally Posted by DLrunner (Post 19823690)
Hi,
Why was today's flight 618 from FRA->AUH diverted to Muscat?

Hi DlRunner,

due to heavy snowfall in Frankfurt on Sunday flight FRA-AUH-MCT could not depart as scheduled at 09.25 - it actually departed at 14.05. The crew who usually flies the whole route (FRA-AUH-MCT) then goes into layover. That day, the maximum allowed flight time of the crew members according to collective and statutory agreements would have been exceeded if the crew had flown the whole routing.
The crew would have been forced to fly FRA-AUH and to leave out the segment AUH-MCT. In AUH there was no LH Crew to host the connection flight, so that the flight was executed directly from FRA to MCT. In MCT a new crew could board and the passengers who wanted to travel in AUH in the first place, were able to get off the plane.

I hope this answers your question.
Kind regards, Maria

shipsmail Dec 12, 12 4:48 pm


Originally Posted by LufthansaGermanAirlines (Post 19710209)
Dear shipsmail,

unfortunately, we have no information about this rumor. I will contact our planning experts for you.

Regards,
Stefanie

Did you receive a reply from your planning experts already?

StefanVonWochen Dec 13, 12 3:22 am


Originally Posted by LufthansaGermanAirlines (Post 19841252)
Dear f4free,

I already have answers to some of your questions:

-Will there be free meals for SEN such as Air Berlin gives it's Gold members?

Drinks and snacks will be included in the Smart and Best fares. In the future, à la carte drinks and snacks will be available for purchase on board with all fares.

-Can you give us a list of airports where lounge access for SENs will not be possible anymore?

A list of contract lounges to which HON and SEN will have access in Europe will be available on germanwings.com and the Miles & More media when the Best fare starts on 01/07/2013.
However, regardless of the travel class, HON and SEN will have access to LH´s own Business and Senator lounges in Germany and Europe and selected lounges in Europe if they hold a Germanwings boarding card valid for the date and place of departure.

-What are the benefits of SEN and FTL regarding free checked luggage?

As a status customer, you will have to forego the increased baggage allowance including golf equipment and priority baggage, although you will be able to pay € 70 extra to check in additional items of luggage. The same applies to special and oversize baggage.

Please understand that not all details concerning Germanwings have been finalized yet and that for the remaining questions I do have to do some more research. I will get back to you as soon as I know more.

Best. Maria

Hi Maria

I think Lufthansa are making a big mistake here with the benefits being taken away from Miles and More status pax. I (and many others I'm sure) do not understand why LH seem to want to alienate their loyal customer base by doing this. Surely it would make more sense to have named the new airline Lufthansa GermanWings and integrated it into the star alliance or at least left all FTL, SEN and HON benefits in place. I for one will look to fly with other airlines and do not plan to extend my sen status with LH after it expires.

verve Dec 13, 12 7:21 am


Originally Posted by LufthansaGermanAirlines (Post 19841252)
Dear f4free,

I already have answers to some of your questions:

-Will there be free meals for SEN such as Air Berlin gives it's Gold members?

Drinks and snacks will be included in the Smart and Best fares. In the future, à la carte drinks and snacks will be available for purchase on board with all fares.

-Can you give us a list of airports where lounge access for SENs will not be possible anymore?

A list of contract lounges to which HON and SEN will have access in Europe will be available on germanwings.com and the Miles & More media when the Best fare starts on 01/07/2013.
However, regardless of the travel class, HON and SEN will have access to LH´s own Business and Senator lounges in Germany and Europe and selected lounges in Europe if they hold a Germanwings boarding card valid for the date and place of departure.

-What are the benefits of SEN and FTL regarding free checked luggage?

As a status customer, you will have to forego the increased baggage allowance including golf equipment and priority baggage, although you will be able to pay € 70 extra to check in additional items of luggage. The same applies to special and oversize baggage.

Please understand that not all details concerning Germanwings have been finalized yet and that for the remaining questions I do have to do some more research. I will get back to you as soon as I know more.

Best. Maria

Dear Maria,
thanks for looking into this. A point for your management to consider - with HON miles gone for Eco segments and now HON status benefits gone as well I (and I guess many others) will easily switch over to AB and take advantage of my BA (or other OW) status for DE- EU flights in Y. Sad to see LH going down this path...and I hope they don't mess-up LX as well.

LufthansaGermanAirlines Dec 13, 12 7:55 am


Originally Posted by shipsmail (Post 19845808)
Did you receive a reply from your planning experts already?

Hey shipsmail,

yes, we received their reply just yesterday. Now I am able to assure you that we are still offering a first class cabin on this route. As I said: It was just a rumor… ;-)

Best
Stefanie

4ssm Dec 13, 12 2:36 pm


Originally Posted by LufthansaGermanAirlines (Post 19834924)
Dear 4ssm,

I would like to contact the experts for you. Could you therefore kindly provide me with your file key via pm?

Best
Stefanie

Stefanie, please check the messages, I sent my filekey

N1003U Dec 14, 12 1:02 pm

Posting of SEN re-qualification status
 
Dear LufthansaGermanAirlines,

Thank you all for your continued helpful replies to the questions posted here.

I qualified for Senator status in 2010 (until 2/2013), and then extended that status in 2011 until (2/2015).

With the major IT upgrade on lh.com that took place earlier this year, my status was set back from 2/2015 to 2/2013 (as was that of many others, I understand from discussions on this forum). Can you tell me when I can expect my status until 2/2015 to be restored?

How/when the re-qualification posts is particularly interesting to me, as I will be a bit short on status miles to re-qualify this year, and I am getting repeated reminders from lh.com that my status is expiring.

Any insight would be appreciated.

Thank you and best regards, N1003U

FlyinDutchman Dec 15, 12 2:46 am


Originally Posted by verve (Post 19848951)
Dear Maria,
thanks for looking into this. A point for your management to consider - with HON miles gone for Eco segments and now HON status benefits gone as well I (and I guess many others) will easily switch over to AB and take advantage of my BA (or other OW) status for DE- EU flights in Y. Sad to see LH going down this path...and I hope they don't mess-up LX as well.

FYI, I found the following in the M&M lounge news page:

"Extended status benefits with the ‘new Germanwings’ from 1 July 2013
10/12/2012

Extended status benefits with the ‘new Germanwings’
Following the merging of Lufthansa’s decentralised European services outside its Frankfurt and Munich hubs with Germanwings on 1 July 2013, in addition to being able to earn and redeem award miles, you will also be able to earn status miles on all Germanwings flights. When you book a ticket on the Germanwings ‘Best’ fare, you will also receive HON Circle miles.

In addition, as a Frequent Traveller, Senator or HON Circle Member, you will receive the Executive Bonus with 25% more miles and preferential check-in. What’s more, Senators and HON Circle Members can make use of the Companion Award and benefit from Lounge access in other European countries.
You can view the full benefits of the ‘new Germanwings’ here:

http://s18.postimage.org/mkaumc37t/status_benefits.jpg

* Business Lounge access for a fee (25 euros) or with a ‘Best’ fare booking
** with a ‘Best’ fare booking "

verve Dec 15, 12 6:00 am


Originally Posted by FlyinDutchman (Post 19860534)
FYI, I found the following in the M&M lounge news page:

"Extended status benefits with the ‘new Germanwings’ from 1 July 2013
10/12/2012

Extended status benefits with the ‘new Germanwings’
Following the merging of Lufthansa’s decentralised European services outside its Frankfurt and Munich hubs with Germanwings on 1 July 2013, in addition to being able to earn and redeem award miles, you will also be able to earn status miles on all Germanwings flights. When you book a ticket on the Germanwings ‘Best’ fare, you will also receive HON Circle miles.

In addition, as a Frequent Traveller, Senator or HON Circle Member, you will receive the Executive Bonus with 25% more miles and preferential check-in. What’s more, Senators and HON Circle Members can make use of the Companion Award and benefit from Lounge access in other European countries.
You can view the full benefits of the ‘new Germanwings’ here:

http://s18.postimage.org/mkaumc37t/status_benefits.jpg

* Business Lounge access for a fee (25 euros) or with a ‘Best’ fare booking
** with a ‘Best’ fare booking "

Saw this as well and the message for me reads that HON benefits do not apply. E.g. Flying from ZRH to DUS there will be no Limo transfer in ZRH and not even sure about FCL access....bye bye LH, welcome Air Berlin

f4free Dec 15, 12 6:01 am

Thanks. What a great post. This is the information I was trying to obtain from Maria.

Maria - thank you for answering quickly, please share our concerns, and still try to get answers regarding seat reservations benefits in the forward extra-legroom section, exit-row advance reservation, etc.

The only good news so far is use of priority checkin counters. Further bad news is no priority tag on luggage and no luggage allowance. Also AB treats it's status members to a free onboard meal where others have to pay ...

Still unclear on seat reservations, extra legroom and exit row seating, lounge access for companions, etc.

mamb0 Dec 15, 12 10:05 am


Originally Posted by f4free (Post 19860939)
The only good news so far is use of priority checkin counters. Further bad news is no priority tag on luggage and no luggage allowance.

I would add the missing booking guarantee for Hons.

divjan Dec 16, 12 6:07 am


Originally Posted by LufthansaGermanAirlines (Post 19770448)
Dear divjan,

I will do some research and try to find a not too complex response :). As soon as I have an answer, I will come back to you!

Maria

Dear LH lurkers just a friendly bump....i am wondering if you were able to get any answers....

LufthansaGermanAirlines Dec 17, 12 7:53 am


Originally Posted by divjan (Post 19866090)
Dear LH lurkers just a friendly bump....i am wondering if you were able to get any answers....

Dear divjan, passengers with a HON Status will automatically be collected and transferred to their connecting flight - this is arranged by the ground staff in Vienna.
Whereas all other passengers are concerned: If you are arriving in C-CL and transfer onto a C-CL flight a limousine service will not be offered automatically. It’s technically not possible to check the tickets of all passengers to see if they might have a First-Class-Ticket to connect to in FRA/MUC/ZRH etc. However you can inform the Check-In staff at your departure airport, they will try to contact VIE airport to see if a limousine service is available.

Best regards,
Isabell

LufthansaGermanAirlines Dec 17, 12 7:55 am


Originally Posted by f4free (Post 19860939)
Thanks. What a great post. This is the information I was trying to obtain from Maria.

Maria - thank you for answering quickly, please share our concerns, and still try to get answers regarding seat reservations benefits in the forward extra-legroom section, exit-row advance reservation, etc.

The only good news so far is use of priority checkin counters. Further bad news is no priority tag on luggage and no luggage allowance. Also AB treats it's status members to a free onboard meal where others have to pay ...

Still unclear on seat reservations, extra legroom and exit row seating, lounge access for companions, etc.


Hi f4free, please be assured that we have forwarded your feedback and concerns -as well as those of verve and mamb0 - to the responsible department.
Vanessa

LH SEN Dec 17, 12 2:49 pm


Originally Posted by LufthansaGermanAirlines (Post 19872208)
Hi f4free, please be assured that we have forwarded your feedback and concerns -as well as those of verve and mamb0 - to the responsible department.
Vanessa

Strange as it may seem. But when Brussels Airline joined Star, they needed to upgrade to a full service airline. Now Lufthansa is sending the backbone of the company into a No-frills Airline. Note to LH management --- Europe already has Easyjet and Ryan air for that market and Richard Branson could not even compete that cut throat market. I guess we should keep our Senator cards safe, so we can show our grandchildren that we flew on a Lufthansa plane before it disappeared.

Intrugion Dec 17, 12 6:01 pm

I finally got an answer to my request. It wasn't what I wanted to hear but thanks for trying LGA, if you had anything to do with it.

Adrianuk Dec 18, 12 11:06 am


Originally Posted by LufthansaGermanAirlines (Post 19812631)
Dear Adrianuk, it may indeed take a few days for miles to be credited to your account. Should the creditation not be processed in the coming week, you have the possibility to submit full information via the "mileage request" function on the Lufthansa Miles & More website.

Hope the information is helpful,

Isabell

Hi I flew to Cairo on 1st december and returned on 13th december, both with MSR. I have requested my mileage for the outbound leg via the M&M website, but still nil response or even a confirmation. Given that these miles will move me up to silver I'm paying close attention. It's a little disappointing. Can you help?

LufthansaGermanAirlines Dec 19, 12 1:31 am


Originally Posted by Intrugion (Post 19875924)
I finally got an answer to my request. It wasn't what I wanted to hear but thanks for trying LGA, if you had anything to do with it.

Hi Intrugion, we had indeed something to do with you finally getting an answer. I'm sorry to hear it wasn't possible to get what you wanted but we tried our best. Kind regards, Vanessa

LufthansaGermanAirlines Dec 20, 12 4:06 am


Originally Posted by Adrianuk (Post 19880087)
Hi I flew to Cairo on 1st december and returned on 13th december, both with MSR. I have requested my mileage for the outbound leg via the M&M website, but still nil response or even a confirmation. Given that these miles will move me up to silver I'm paying close attention. It's a little disappointing. Can you help?

Hello Adrian, would you like to send me your Miles & More card number as well as the full flight details and your personal details per PM? I will try to find out from my colleagues from Miles & More about the creditation of miles to your account. Kind regards, Isabell

LufthansaGermanAirlines Dec 20, 12 4:16 am

Dear Flyertalkers,



Thank you for your feedback so far.



We are taking a Christmas break and will be back on January 7th. We will of course reply to all still open questions following our return.



We would like to wish you all a wonderful holiday season and a very happy new year – and we look forward to hearing from you again in 2013!



All the best from your Lufthansa Flyertalk Team

TRAVELSIG Dec 20, 12 4:26 am


Originally Posted by LufthansaGermanAirlines (Post 19891813)
Dear Flyertalkers,



Thank you for your feedback so far.



We are taking a Christmas break and will be back on January 7th. We will of course reply to all still open questions following our return.



We would like to wish you all a wonderful holiday season and a very happy new year – and we look forward to hearing from you again in 2013!



All the best from your Lufthansa Flyertalk Team

Happy Holidays to all of your team and thanks for your inputs here!

chris63 Dec 21, 12 5:03 am


Originally Posted by TRAVELSIG (Post 19891838)
Happy Holidays to all of your team and thanks for your inputs here!

+ 1
you are the only positive enhancement from LH in a very long time :)

Terbang Dec 21, 12 1:14 pm

Merry Christmas LH Lurkers
 

Originally Posted by TRAVELSIG (Post 19891838)
Happy Holidays to all of your team and thanks for your inputs here!


Thank you very much for your positive involvent on this board and I wish you and your family a merry christmas (vrolijke kerstdagen) and a Gutte Rutsch ins neue Jahr (een gelukkig nieuw jaar)!!! You have been very responsive to us all which has been very enlightend. :)

Intrugion Dec 23, 12 10:32 pm


Originally Posted by LufthansaGermanAirlines (Post 19884643)
Hi Intrugion, we had indeed something to do with you finally getting an answer. I'm sorry to hear it wasn't possible to get what you wanted but we tried our best. Kind regards, Vanessa

Actually, just today I had more feedback and Lufthansa have changed their answer and it's great for me - so thanks very much LGA, you've helped me out immensely!

LeenaTheHound Jan 3, 13 1:40 am

After flying around 50 hours of long haul in 3 weeks, I was asleep within seconds of hitting the seat on LH731 (HK-MUC), Dez.19. Was woken up after a few minutes by stewardess asking if I would move so a family could be relocated together. As no-one else would give up their aisle seat for a middle and I am a nice guy (but not any more) I said OK 'Please just let me sleep'. What they did not tell me as they walked me towards the back of the aircraft was that there were two babies, one in the next seat and one across the aisle. As you can guess they tag team cried the whole flight. I asked the stewardess why she did not think to mention there were babies when I was kind enough to give up my seat and sleep - stupid question I guess. She really didn't give a damn.

On the same flight, despite making it very clear at HK check in, they also booked my miles to the wrong programme and have ignored all requests to have this corrected.

Lurkers... help, please: FTL 9922 2344 [xxxx XXX]


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