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-   -   Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines (https://www.flyertalk.com/forum/lufthansa-austrian-swiss-brussels-lot-other-partners-miles-more/1390816-feedback-thread-official-lh-lurker-s-lufthansagermanairlines.html)

htb Nov 13, 12 11:20 am


Originally Posted by YuropFlyer (Post 19674713)
So - any chance, I could get onto the 0640?

The only chance I see is if

- you buy a standalone ticket FRA-ZRH for 0640, check in online and arrive at the gate in time

- you have a fully flexible ticket, arrive at the gate in time, and seats in your booking class are still available

HTB.

LH SEN Nov 13, 12 4:31 pm

Dear LufthansaGermanAirlines,

I recently flew from MUC to LAX and was refused the window seat I had reserved in Business class. The seat went to a UA f/f.

When I checked the night before the window seat was in my resveration. I was the 11th to check in and was told that my seat was no longer available.

If LH can not hold the reservation for their Gold card members, Why offer the service.!!

LH SEN Nov 13, 12 5:22 pm

Dear LufthansaGermanAirlines,

On the route, MAN-FRA-SIN the Star Alliance APP has LH947/LH778 as an option. Which shows as a layover time as 1 hour 10 minutes.
However, on 22nd October 2012 when I tried to delay my MAN flight to this flight, LH said I would have to pay GBP 400 to be re-routed via DUS, as LH claims the system refuses LH947/LH778, as it is less than the minimum lay over period of 45 minutes required at FRA
I have just checked the LH full web page and it allows it. Therefore, was LH just trying to get more money out of me and thought I was stupid, or is the LH Timetable misprinted?

primetime23 Nov 14, 12 5:19 am

Dear LufthansaGermanAirlines,

I just tried to book a flight on the website (MXP-HKG, March 13-19).

The website then gives two options, a "Business Basic" for approx. 2000EUR and a "Business Flex" for approx 3000EUR. If you click on the little "i" button to get the fare conditions it lists "Business Flex" as earning 200% miles and eligible for upgrades, giving the impression its at least a D class fare.

Even if you select the fare in "Business Flex" it is clearly stated its earning 200% Miles and eligible for Upgrade in the little info field under the price.

Surprise, surprise, when you then hit next and the summary pops up it comes up as a Z fare, obviously neither earning full miles nor eligible for upgrades. I did call the hotline and they confirmed it is a Z fare. :mad:

I can only hope that this is some programming glitch rather than a deceitful attempt to cheat customers. I am sure there are quite a few travellers unaware of the different booking classes who would have gone ahead and booked the flight - to be surprised afterwards. Would you be able to explain this "phenomenon"?

Many thanks
primetime23

TRAVELSIG Nov 14, 12 5:36 am


Originally Posted by primetime23 (Post 19680520)
Dear LufthansaGermanAirlines,

I just tried to book a flight on the website (MXP-HKG, March 13-19).

The website then gives two options, a "Business Basic" for approx. 2000EUR and a "Business Flex" for approx 3000EUR. If you click on the little "i" button to get the fare conditions it lists "Business Flex" as earning 200% miles and eligible for upgrades, giving the impression its at least a D class fare.

Even if you select the fare in "Business Flex" it is clearly stated its earning 200% Miles and eligible for Upgrade in the little info field under the price.

Surprise, surprise, when you then hit next and the summary pops up it comes up as a Z fare, obviously neither earning full miles nor eligible for upgrades. I did call the hotline and they confirmed it is a Z fare. :mad:

I can only hope that this is some programming glitch rather than a deceitful attempt to cheat customers. I am sure there are quite a few travellers unaware of the different booking classes who would have gone ahead and booked the flight - to be surprised afterwards. Would you be able to explain this "phenomenon"?

Many thanks
primetime23

This glitch comes up on many examples ex-Italy. Good to bring it up. If you need any more examples let me know and I can make some screen shots.

FlyinDutchman Nov 14, 12 5:38 am


Originally Posted by primetime23 (Post 19680520)
I can only hope that this is some programming glitch rather than a deceitful attempt to cheat customers. I am sure there are quite a few travellers unaware of the different booking classes who would have gone ahead and booked the flight - to be surprised afterwards. Would you be able to explain this "phenomenon"?

It definitely is not a glitch since this happens to all bookings and for months already....

LufthansaGermanAirlines Nov 14, 12 6:12 am


Originally Posted by YuropFlyer (Post 19674713)
Dear LufthansaGermanAirlines

I've booked, a few months ago, 4 flights in total, where I've the following connection in FRA (same on all 4 flights, all in Economy):

LH779 arriving 06.00 -> LH 1184 departing 07:35

Now, Lufthansa had decided, as much as I could see, to cancel the later flight about 8.30am, and put LH1184 at a later date (in about the middle), at 08.10 departing time - and put me, or "kept me", on this flight.

As this means, reaching ZRH about 35min later than I booked, I'll arriving too late to make it into office during the core working hours - basically meaning, I've to take a day off - or, in my case, 4 days in total. Not something I really like.. (internal rules do say, if it's not my fault that I'm late, then I won't need to take a day off.. and with the original 07.35 departure, arrival 08.30, I was well within the limits allowed - but my boss told me, that if I know ahead of the schedule change, that the original booking won't count)

Now, there is still the 06.40 flight LH1182, with plenty of availability at least for the first upcoming flight (FlightStats say "all open", and the first flight will be in 2 weeks, so I really can't see this being sold out)

But the LH hotline (SEN) does refuse to rebook me onto the 0640 flight.

I know that the 0640 flight would give me only 40 minutes to connect in FRA, but I entirely know that IF LH779 is on time (or often a bit earlier than 0600 - in about 90% of all cases, if flightstats can be trusted) I can make it. I've a Euro passport so quick immigration will be a given, I know FRA including the tunnel from B to A which I'll have to take most probably well, and usually at this time of the day, not yet much queues to speak of at the security check.

I'll not have checked luggage, and I can be a very fast walker. Even if the flight will depart at A40, I can see myself making it easily before 0630 there, without setting a new world record at 800m hurdles. I just had an arrival at 0520 this week, when I reached the SEN lounge in A+ at 0550, and that was without any hurryness of myself. So, 30 minutes if leisure walking, probably could cut it to 20 minutes if going fast (and security/border control under 5min wait as it was this week)

But, as said before, the hotline did refused to rebook me onto the 0640 flight LH1182. I talked to two different agents, one of them said, they won't rebook me at all because my flight schedule change was less than 1 hour (but apparently, he would be willing had it been more?!), while the other just stated the minimum connection time and that it won't be possible because of it..

Now, I know there IS a risk of missing the flight - I would be perfectly fine if I had to standby on the 0810 (and even take a later one, if it would be full by then), if I miss the 0640, OR if somehow they could put me on standby to the 0640, and if I can't make it/it's full, then I would just be on the 0810 - in any case, it would be better than to just have to make the 0810 and missing a whole day at work (as it's "my fault" then, to arrive too late at work, while with the 0640, even if missing it but having the confirmation I was booked on it, it wouldn't be.. don't ask about the rules of my company, please :D )

So - any chance, I could get onto the 0640? I was thinking of just going to the gate, and if still open, ask there, but if there would be anything you could do, to put me on LH1182, either Standby, Confirmed, or whatever, it would be greatly appreciated.

If needed, please let me know, and I can provide you with my eticket/PNR number for the 4 tickets with my biggest pleasure.

Thank you very much ^

Dear Yurop Flyer,

I can absolutely see your point, but it is definitely not possible to book you onto the earlier flight at 6:40 due to the minimum connecting time not being observed. I would recommend you leave your booking with the 8:10 flight as it is and try to reach the gate in time for the 6:40 flight. Ask my colleagues there if they can change your booking to that flight since you arrived punctually. We cannot guarantee that it will work (if seats are available etc.), but you can always try it out. At least that's the only way it could work.

I am sorry to not being able to help more! Let us know if you made it :-).

Fatime

LufthansaGermanAirlines Nov 14, 12 6:13 am


Originally Posted by LH SEN (Post 19678084)
Dear LufthansaGermanAirlines,

I recently flew from MUC to LAX and was refused the window seat I had reserved in Business class. The seat went to a UA f/f.

When I checked the night before the window seat was in my resveration. I was the 11th to check in and was told that my seat was no longer available.

If LH can not hold the reservation for their Gold card members, Why offer the service.!!

Dear LH SEN,

this is clearly not the way it should be. I cannot check whether the reason for this was a short-term change of equipment (in this case reservations do change, too) or something else, but I can forward this to the responsible department if you send me your flight number and date.

All the best,
Fatime

LufthansaGermanAirlines Nov 14, 12 6:14 am


Originally Posted by LH SEN (Post 19678338)
Dear LufthansaGermanAirlines,

On the route, MAN-FRA-SIN the Star Alliance APP has LH947/LH778 as an option. Which shows as a layover time as 1 hour 10 minutes.
However, on 22nd October 2012 when I tried to delay my MAN flight to this flight, LH said I would have to pay GBP 400 to be re-routed via DUS, as LH claims the system refuses LH947/LH778, as it is less than the minimum lay over period of 45 minutes required at FRA
I have just checked the LH full web page and it allows it. Therefore, was LH just trying to get more money out of me and thought I was stupid, or is the LH Timetable misprinted?

Hi there again :-),

I assume there was a time change on the 22nd of October that made it impossible to book this connection. To be able to tell you for sure, I have just contacted my colleagues of the responsible department and asked them regarding that specific date as it usually is absolutely ok to book it that way.

I will get back to you as soon as I have an answer.

Fatime

Bernie2012 Nov 14, 12 3:36 pm

Dear LufthansaGermanAirlines,

just in between all the noise here and there:

Thank you to the ladies at the check in, especially to the two which have my boarding pass ready if I am less than 10m from the counter (sure, only with hand luggage).

Thank you to the stewardess which smuggled me today the chocolate into the economy class.

Thank you to the ladies in the SEN lounge in FRA today.

All their caring with an honest smile made all the difference in the world!!

(had a weather delay, missed two connection options, landed at worst traffic in BRU).

go4miles Nov 15, 12 4:40 am

How to get some response from Lufthansa
 
Dear LH Lurkers,

about six weeks ago I flew with my whole family (six people) from Berlin to Portugal. After landing only very few pieces of luggage where unloaded.
All 5 pieces of our luggage were missing and arrived three days later.
While I fully do understand that these things happen, I am totally frustrated with what happened afterwards. When asking for compensation for the basic things we needed I simply can not get a response from Lufthansa.

Mails to the customer monolog are unanswered. so I tried to call the landlines in Cologne and Frankfurt to speak to somebody, but I can not get past the telephone dispatch. All they tell me is that the customer service team is "currently" having longer response times and I should wait. They simply will not put me through to anybody.

Funny thing, on the way home only 4 of the 5 pieces went missing.
I would really appreciate some support here and would PM you all the details of flight, etc.

Paul4Travel Nov 15, 12 5:35 am

I try to post also here (as suggested):

this summer i've flown MXP-EWR-SFO | LAX-FRA-VCE ;

booking classes were:
MXP-EWR K (UA)
EWR-SFO Y (UA)

LAX-FRA-VCE Y (LH)


when checked in at MXP, I gave my Miles More card to credit the miles.

on 15 Sep., i verified that on EWR-SFO flight, miles has been credited as class K (not the Y as previewed - 1500 miles less about), so i've tried to contact MM via online form: they denied the miles regularization.

So I've tried to send all the documents via fax, never replied!

finally I've tried via phone, and the agent told me to send via post mail the tkt receipt and a copy of my itinerary invoice - where was clearly stated my Y class ticket - to Miles and More in Verl (DE);

Miles More has never replied to it (i gave them my email, my phone number, my home address!).

On last monday i've called customer service again, and they told me that seems MM refused again to regularize my miles (they were not sure about it!).

Furthermore I highlighted them that MM correctly has credited the miles to the person who has flown with me on that itinerary (I've bought the tkts toghether, so same price and class!), and MM had correctly credited the miles amount into her MM card.


so, what can i do now?

Forrest Bump Nov 15, 12 8:26 am

I've lost hopes in LH honoring - regularly - the CS tickets. Happened with 2 SSA segments, after which I only missed to pack myself to Verl.
No way. For 10 months I've been a "not on passenger's list", until I gave up.
Hopefully you'll get better luck.

LufthansaGermanAirlines Nov 15, 12 8:50 am


Originally Posted by primetime23 (Post 19680520)
Dear LufthansaGermanAirlines,

I just tried to book a flight on the website (MXP-HKG, March 13-19).

The website then gives two options, a "Business Basic" for approx. 2000EUR and a "Business Flex" for approx 3000EUR. If you click on the little "i" button to get the fare conditions it lists "Business Flex" as earning 200% miles and eligible for upgrades, giving the impression its at least a D class fare.

Even if you select the fare in "Business Flex" it is clearly stated its earning 200% Miles and eligible for Upgrade in the little info field under the price.

Surprise, surprise, when you then hit next and the summary pops up it comes up as a Z fare, obviously neither earning full miles nor eligible for upgrades. I did call the hotline and they confirmed it is a Z fare. :mad:

I can only hope that this is some programming glitch rather than a deceitful attempt to cheat customers. I am sure there are quite a few travellers unaware of the different booking classes who would have gone ahead and booked the flight - to be surprised afterwards. Would you be able to explain this "phenomenon"?

Many thanks
primetime23

Dear primetime23,

I can definitely assure you that the experience you are describing does not reflect any intention or purpose from Lufthansa´s side.
However, as I neither have the knowledge to explain the exact online booking procedures, nor if there is some kind of a bug, I would have to do some research on that and come back to you as soon as I know more.

Regards,

Maria

LufthansaGermanAirlines Nov 15, 12 8:52 am


Originally Posted by Bernie2012 (Post 19684123)
Dear LufthansaGermanAirlines,

just in between all the noise here and there:

Thank you to the ladies at the check in, especially to the two which have my boarding pass ready if I am less than 10m from the counter (sure, only with hand luggage).

Thank you to the stewardess which smuggled me today the chocolate into the economy class.

Thank you to the ladies in the SEN lounge in FRA today.

All their caring with an honest smile made all the difference in the world!!

(had a weather delay, missed two connection options, landed at worst traffic in BRU).

Hello Bernie,

it´s great to hear that our staff made your day today!
If you may provide me with the exact flight date and number, I would kindly forward your compliment! :)

Maria

mkilmo Nov 15, 12 2:31 pm

Dear LufthansaGermanAirlines,

On the 8th of September 2012, I have taken two flights with LH in C. At the check-in counter at Tel Aviv (Senator line), I have asked the agent to change the M&M number in the reservation from the SEN one to my United frequent flyer number, but she refused, claiming that the system did not allow that. Even after insisting, the check-in agent have repeated the system's lack of ability to put in the united number after the M&M Senator one was on the file.

As I wanted these miles to be credited to United's program, and understanding that these (many miles) will be deducted from my M&M account, I've contacted your colleagues on the M&M website exactly one month ago, asking them to perform the correction. However, up until today, despite being a SEN, and despite this being C-class flights, I have heard nothing from the M&M team (besides the standard auto reply email).

I would really appreciate if you could help me sort this mess out.

Thanks in advance,

Bernie2012 Nov 15, 12 3:45 pm


Originally Posted by LufthansaGermanAirlines (Post 19688115)
Hello Bernie,

it´s great to hear that our staff made your day today!
If you may provide me with the exact flight date and number, I would kindly forward your compliment! :)

Maria

Hello,

I can't PN you for some strange reasons, but be assured that your HR works pretty well. (Tomorrow around 225 flights on MM counter alone, overall, no clue, but comes close to beeing statistically relevant:)).

Keep up the good work!

Btw. this bug adressed above is there and not only with tickets with a small diffference in price between Z & C/D (same actually happened on fellow LO.) it started in 09.12

LufthansaGermanAirlines Nov 16, 12 7:23 am


Originally Posted by go4miles (Post 19686956)
Dear LH Lurkers,

about six weeks ago I flew with my whole family (six people) from Berlin to Portugal. After landing only very few pieces of luggage where unloaded.
All 5 pieces of our luggage were missing and arrived three days later.
While I fully do understand that these things happen, I am totally frustrated with what happened afterwards. When asking for compensation for the basic things we needed I simply can not get a response from Lufthansa.

Mails to the customer monolog are unanswered. so I tried to call the landlines in Cologne and Frankfurt to speak to somebody, but I can not get past the telephone dispatch. All they tell me is that the customer service team is "currently" having longer response times and I should wait. They simply will not put me through to anybody.

Funny thing, on the way home only 4 of the 5 pieces went missing.
I would really appreciate some support here and would PM you all the details of flight, etc.

Dear go4miles,

I am very sorry for the trouble caused. It is right that the Customer Service is indeed having longer response times. Nevertheless, I would like to try and speed things up for you. Would you please be so kind and send me all details here http://f.lh.com/zVHQ. I will contact my colleagues and get back to as soon as possible.

Fatime

LufthansaGermanAirlines Nov 16, 12 7:24 am


Originally Posted by Paul4Travel (Post 19687103)
I try to post also here (as suggested):

this summer i've flown MXP-EWR-SFO | LAX-FRA-VCE ;

booking classes were:
MXP-EWR K (UA)
EWR-SFO Y (UA)

LAX-FRA-VCE Y (LH)


when checked in at MXP, I gave my Miles More card to credit the miles.

on 15 Sep., i verified that on EWR-SFO flight, miles has been credited as class K (not the Y as previewed - 1500 miles less about), so i've tried to contact MM via online form: they denied the miles regularization.

So I've tried to send all the documents via fax, never replied!

finally I've tried via phone, and the agent told me to send via post mail the tkt receipt and a copy of my itinerary invoice - where was clearly stated my Y class ticket - to Miles and More in Verl (DE);

Miles More has never replied to it (i gave them my email, my phone number, my home address!).

On last monday i've called customer service again, and they told me that seems MM refused again to regularize my miles (they were not sure about it!).

Furthermore I highlighted them that MM correctly has credited the miles to the person who has flown with me on that itinerary (I've bought the tkts toghether, so same price and class!), and MM had correctly credited the miles amount into her MM card.


so, what can i do now?

Hi Paul4travel,

I understand the case - it indeed seems a 'little' strange. Let me take a deeper look into this matter by sendind me your details here http://f.lh.com/zVHQ.

I will get back soon!

Fatime

LufthansaGermanAirlines Nov 16, 12 7:25 am


Originally Posted by mkilmo (Post 19690364)
Dear LufthansaGermanAirlines,

On the 8th of September 2012, I have taken two flights with LH in C. At the check-in counter at Tel Aviv (Senator line), I have asked the agent to change the M&M number in the reservation from the SEN one to my United frequent flyer number, but she refused, claiming that the system did not allow that. Even after insisting, the check-in agent have repeated the system's lack of ability to put in the united number after the M&M Senator one was on the file.

As I wanted these miles to be credited to United's program, and understanding that these (many miles) will be deducted from my M&M account, I've contacted your colleagues on the M&M website exactly one month ago, asking them to perform the correction. However, up until today, despite being a SEN, and despite this being C-class flights, I have heard nothing from the M&M team (besides the standard auto reply email).

I would really appreciate if you could help me sort this mess out.

Thanks in advance,

Dear mkilmo,

I am not sure what happend at the counter and why my colleagues were not able to change it there. However, deducting the miles from your M&M account afterwards in order to credit it to your United's account is not possible.

Nevertheless, I think we should still give it a try and ask my colleagues of Miles & More if an exception is somehow possible. Please be so kind and send me your details here http://f.lh.com/zVHQ.

Best,
Fatime

LufthansaGermanAirlines Nov 16, 12 7:28 am


Originally Posted by Bernie2012 (Post 19690830)
Hello,

I can't PN you for some strange reasons, but be assured that your HR works pretty well. (Tomorrow around 225 flights on MM counter alone, overall, no clue, but comes close to beeing statistically relevant:)).

Keep up the good work!

Btw. this bug adressed above is there and not only with tickets with a small diffference in price between Z & C/D (same actually happened on fellow LO.) it started in 09.12

Hi Bernie,

thanks a lot! We have already contacted my colleagues regarding the bug. I hope it will soon be resolved.

All the best,
Fatime

Paul4Travel Nov 16, 12 10:15 am


Originally Posted by LufthansaGermanAirlines (Post 19694105)
Hi Paul4travel,

I understand the case - it indeed seems a 'little' strange. Let me take a deeper look into this matter by sendind me your details here http://f.lh.com/zVHQ.

I will get back soon!

Fatime

Thank you for your reply!
i've contacted you via website form, but i need an email address or a web form who allows file attachment, to send you a copy of United itineray e-receipt!
waiting response, thank you;)

mkilmo Nov 16, 12 11:41 am


Originally Posted by LufthansaGermanAirlines (Post 19694112)
Dear mkilmo,

I am not sure what happend at the counter and why my colleagues were not able to change it there. However, deducting the miles from your M&M account afterwards in order to credit it to your United's account is not possible.

Nevertheless, I think we should still give it a try and ask my colleagues of Miles & More if an exception is somehow possible. Please be so kind and send me your details here http://f.lh.com/zVHQ.

Best,
Fatime

Dear Fatime,

I do not mind not detucting them, as long as they show up at UA's MP ;)

I wanted the miles to be credited to UA's MP program, and the check-in agent insisted it is not possible, even though it is (just had some flights with LO and LX where the agents easily performed this operation).

Cheers,

LH SEN Nov 16, 12 2:32 pm


Originally Posted by LufthansaGermanAirlines (Post 19680737)
Hi there again :-),

I assume there was a time change on the 22nd of October that made it impossible to book this connection. To be able to tell you for sure, I have just contacted my colleagues of the responsible department and asked them regarding that specific date as it usually is absolutely ok to book it that way.

I will get back to you as soon as I have an answer.

Fatime

Dear LufthansaGermanAirlines,

There was no Time change, as I even saw the flight arrive at Frankfurt at 19:05. Clearly, LH response received (below) on my private email last night, says it all. And as no true answwer could be given I am effectively told to shut up. Attention is drawn to customer care in 4th Paragraph. When, if you have no answer, be rude to the customer who bought the ticket and effectively employed the customer service representative.

For LH: You will find this email recorded in your outgoing system under Feedback Id - 21729808‏ @ 15:29 GMT 16/11/12, you will find it in 2 attempts, as the LH representative only wrote the 1st and 3 words of the 2nd paragraphs and then resent the full email at 15:41 GMT 16/11/12 under the same feedback number.

Dear Mr XXXXXXX,

Thank you for your further correspondce dated 02 November 2012 and your continued patience in regards to this matter.

We once again ask that you accept our sincerest apologies that our previous correspondence dated 02 Novermber 2012 did not meet your expectations.

We are very sorry that you gained such a negative impression in regards to the unfortunate incidents to descrided and are now disappointed in Lufthansa. You can trust that your comments and advice will be regarded very seriously and the matter looked into to ensure any necessary improvements are made. We therefore have also directly informed the head of the relevant areas of these incidents when we learn of them.

We also kindly advise that this is our third and final response in regards to this matter.

We would like to offer our sincere apologies once again for these unfortunate incidents and hope to welcome you onboard a Lufthansa flight in the future.

Mit freundlichen Grüßen/ Yours sincerely,

XXXXXXXXXXX
Lufthansa German Airlines
Customer Feedback
email: [email protected]


LH SEN Nov 16, 12 4:05 pm

Dear LufthansaGermanAirlines

So Will the European LH domestic flights become Gemanwings and thus a no frills service with our knees pressed against our ears in Economy? Similar thing happened to the BMI once it became LH group and they charged for coffee except if you were a Gold card carrier of BMI. I once showed my Senator card and was politely told that it had no value and thus asked to pay 5GBP for coffee on a MAN-LHR flight. A coffee that would have been offered free in the lounge and they wondered why tickets did not sell!

With the decline of the LH group service over the last 10 years in an attempt to maximise profit, LH is not realising that Easy jet, Ryan air and Air Berlin have already saturated that market. Moreover, any attempted to join them will mean that the loyal customers (SEN) will leave LH in search of the creature comforts. Or merely use the existing company’s at the cheaper price and expect NO service to which was paid for.

It should be noted that Air Berlin has recently sold off aircrafts. Which in my world means they are trying to balance the books in the short term. Which only works in the short term to pay off today’s creditors and you can only sell off a plane once!

Based on the trend that LH is driving. LH M&M members will become inactive as they sample the Oneworld and Skyteam systems. Although LH was a founder of Star Alliance their policies seem to mimic the problematic North American ways of Zero service instead of the service thinking South east Asian Star Members.

Although I have requalified as a senator, I for one have stopped flying LH Group for the next 3 months to sample the other European airlines to see if the status service is more reliable than LH. Being presented a middle seat on LX flight and being bumped from my MUC-LAX business window set for a UA member just does not do it for me.

rgee Nov 17, 12 6:17 am

LH checkin for roundtrip flights when LX is involved
 
Dear LufthansaGermanAirlines,

I have the following problem: I do a ZRH -> MUC -> BUD, BUD -> MUC -> ZRH roundtrip quite regularly with LH. My trips are usually Saturday - Sunday.

This means that the flight backwards is already open for checkin (t - 23 hours) when I still haven't left ZRH for the onwards flight.

I'd like to checkin to those flights as early as possible to get good seats, but it's not possible, because:
- if I try to login at LH web checkin, it redirects me to Swiss (because I'm leaving from Zurich on Saturday),
- Swiss web checkin doesn't show my flight backwards, because BUD -> MUC is not even Swiss code share, only Lufthansa,
- ZRH airport can't help, because ZRH airport only has Swiss checkin agents, can't touch Lufthansa flights.

This means that I have to wait until I get to Munchen, when it's only 15 hours left and the flights are usually full and I get the crappiest seats. :(

Can you please, ask for me if there is a workaround to checkin in these conditions? I think this should be fixed, as it affects the most regular travellers who are doing short roundtrips.

I'd also be very grateful if you could provide me with an LH FTL phone number (I'm an FTL, I can tell you my number if needed in private message). Since I'm a Swiss MilesMore FTL, I only have the Swiss number on the back and they can't help with Lufthansa checkin issues. I tried to ask for the LH FTL phone number today at MUC transfer desk, but they denied to tell me. Actually, does this makes sense? Will I be able to phone checkin as an FTL?

Thank you in advance!

shipsmail Nov 18, 12 12:50 am

DUS long haul in First
 
I have booked 4 F seats in May 2013 for DUS-EWR. When talking to crew members and other staff in DUS I got the impression, that there might be no F cabin then anymore on this route. Can you give me a feed back to this question?
Thank you.

Bernie2012 Nov 18, 12 11:22 am

Dear LufthansaGermanAirlines,

The Senator trap: seat 1A in Bombardier Regional jets, just very recently I had an experience that in the aircraft, a number of passengers (felt like half of the plane) must have had a virus or so or did not manage to visit the toilets at the departing airport.

At least one guy had a really explosive diarrhoe during the time I got my meal, since you look from 1 in a very nice 90 degree angle into the toilet, it becomes very annoying if there is such mass phenomen. Especially as the very special flavour in the air is maintained in 3 minutes intervals.

Since there is a second toilet at the end of the plane, perhaps it might be useful to direct the traffic the other way by adding a curtain for the corridor.

Thank you for your kind attention:)

ctmaio Nov 18, 12 11:31 am

My Choice 2012??
 
Dear LufthansaGermanAirlines,
hope you can help on this issue.
I enrolled in the Mychoice 2012 promotion with route FLR-VIE.
After I was initially awarded the bonus miles, on the 17th of July all miles were subtracted from my account (over 10.000 miles).
This is the line I see on my web account page for every flight I took on that route:
06/07/2012 FLORENZ-WIEN +750 +750
Vienna- Firenze +750
Kampagne Vienna Firenze 2012-07-17 -750
myChoice 2012 +750
Executive Bonus +188 +188
OS536/OS536
, V

starting from October, I am getting MyChoice miles again, but lost all flight from May to October:
24/10/2012 FLORENZ-WIEN +2.000 +2.000
Executive Bonus +500 +500
myChoice 2012 +4.000
OS536/OS536
Business Class, D

I have sent emails and called the service center so many times, with no help whatsoever!!
Any ideas how to get my miles back?
Thanks,
Cris

Vit007 Nov 18, 12 12:44 pm

Hello,

My mother flown YYZ-FRA-KBP and KBP-MUC-YUL.
United Mileage Plus number was entered on the reservation, I've checked to make sure it was there during the check-in, and she asked check-in agents to verify that United Mileage Plus number was there and they assured her that she will get her miles without any issues.

After 15 days, the miles were still not posted. When we contacted M&M, they suggested creating submitting missing miles request with United. It has been almost 15 days, and the miles have not posted yet. Could you please verify that Lufthansa will sent the miles? The reason for booking with Lufthansa was that it is a Star Alliance member, and that frequent flyer miles will be posted.

Please let me know which contact form needs to be filled out or which email address needs to be contacted to make sure that the miles do get posted.

Thank You!

Intrugion Nov 19, 12 2:13 am


Originally Posted by LufthansaGermanAirlines (Post 19652997)
Dear Intrugion,
...
Whereas your Feedback-ID's are concerned: may I ask you to please send the Feedack-ID's as well as additional information via the following link: http://f.lh.com/zVHQ - I will gladly check with my colleagues about the process of your enquiry.

Hi LGA, it's been another week or so and I haven't heard anything from Lufthansa. I did contact my regional office on another matter and discussed this - they said there's nothing they can do and suggested I email (which I've done multiple times with no reply). Did you hear anything about my feedback on your side?

LufthansaGermanAirlines Nov 19, 12 7:16 am


Originally Posted by Paul4Travel (Post 19694977)
Thank you for your reply!
i've contacted you via website form, but i need an email address or a web form who allows file attachment, to send you a copy of United itineray e-receipt!
waiting response, thank you;)

Hi Paul4Travel,

I can confirm that all flight segments (UA 45 and UA 997 from 24th of July as well as LH 457 and LH326 from 14th and 15th of August 2012) have been credited. Your originaly booked/paid booking class was K. However, some partners issue boarding passes with Y - for Economy (not as a booking class but as a compartment definition) that might be the reason for this confusion. Please check your passenger receipt to make sure that K was the booking class you paid for. If no, then please send this receipt directly to Miles & More. They will then recalculate the miles if this is the case.

All the best, Fatime

LufthansaGermanAirlines Nov 19, 12 7:23 am


Originally Posted by LH SEN (Post 19697083)
Dear LufthansaGermanAirlines

So Will the European LH domestic flights become Gemanwings and thus a no frills service with our knees pressed against our ears in Economy? Similar thing happened to the BMI once it became LH group and they charged for coffee except if you were a Gold card carrier of BMI. I once showed my Senator card and was politely told that it had no value and thus asked to pay 5GBP for coffee on a MAN-LHR flight. A coffee that would have been offered free in the lounge and they wondered why tickets did not sell!

With the decline of the LH group service over the last 10 years in an attempt to maximise profit, LH is not realising that Easy jet, Ryan air and Air Berlin have already saturated that market. Moreover, any attempted to join them will mean that the loyal customers (SEN) will leave LH in search of the creature comforts. Or merely use the existing company’s at the cheaper price and expect NO service to which was paid for.

It should be noted that Air Berlin has recently sold off aircrafts. Which in my world means they are trying to balance the books in the short term. Which only works in the short term to pay off today’s creditors and you can only sell off a plane once!

Based on the trend that LH is driving. LH M&M members will become inactive as they sample the Oneworld and Skyteam systems. Although LH was a founder of Star Alliance their policies seem to mimic the problematic North American ways of Zero service instead of the service thinking South east Asian Star Members.

Although I have requalified as a senator, I for one have stopped flying LH Group for the next 3 months to sample the other European airlines to see if the status service is more reliable than LH. Being presented a middle seat on LX flight and being bumped from my MUC-LAX business window set for a UA member just does not do it for me.

Dear LH Sen,

thank you for your honest thoughts - I will be sharing them with our management. Maria

LufthansaGermanAirlines Nov 19, 12 7:25 am


Originally Posted by rgee (Post 19699598)
Dear LufthansaGermanAirlines,

I have the following problem: I do a ZRH -> MUC -> BUD, BUD -> MUC -> ZRH roundtrip quite regularly with LH. My trips are usually Saturday - Sunday.

This means that the flight backwards is already open for checkin (t - 23 hours) when I still haven't left ZRH for the onwards flight.

I'd like to checkin to those flights as early as possible to get good seats, but it's not possible, because:
- if I try to login at LH web checkin, it redirects me to Swiss (because I'm leaving from Zurich on Saturday),
- Swiss web checkin doesn't show my flight backwards, because BUD -> MUC is not even Swiss code share, only Lufthansa,
- ZRH airport can't help, because ZRH airport only has Swiss checkin agents, can't touch Lufthansa flights.

This means that I have to wait until I get to Munchen, when it's only 15 hours left and the flights are usually full and I get the crappiest seats. :(

Can you please, ask for me if there is a workaround to checkin in these conditions? I think this should be fixed, as it affects the most regular travellers who are doing short roundtrips.

I'd also be very grateful if you could provide me with an LH FTL phone number (I'm an FTL, I can tell you my number if needed in private message). Since I'm a Swiss MilesMore FTL, I only have the Swiss number on the back and they can't help with Lufthansa checkin issues. I tried to ask for the LH FTL phone number today at MUC transfer desk, but they denied to tell me. Actually, does this makes sense? Will I be able to phone checkin as an FTL?

Thank you in advance!

Dear rgee,

thanks for your feedback regarding the check-in process. I just contacted my colleagues and will get back to you as soon as I received an answer. Could you kindly send me your Miles & More number via pm, so I can send you the respective telephone number of the LH FTL Service? Please note that it’s not possible to phone the check-in staff at the airport directly. My colleagues from the Service Centre will, nevertheless, also be able to have a look at the “check-in conditions” of your ticket.

Best,
Stefanie

LufthansaGermanAirlines Nov 19, 12 7:27 am


Originally Posted by shipsmail (Post 19704086)
I have booked 4 F seats in May 2013 for DUS-EWR. When talking to crew members and other staff in DUS I got the impression, that there might be no F cabin then anymore on this route. Can you give me a feed back to this question?
Thank you.

Dear shipsmail,

unfortunately, we have no information about this rumor. I will contact our planning experts for you.

Regards,
Stefanie

LufthansaGermanAirlines Nov 19, 12 7:28 am


Originally Posted by Bernie2012 (Post 19706039)
Dear LufthansaGermanAirlines,

The Senator trap: seat 1A in Bombardier Regional jets, just very recently I had an experience that in the aircraft, a number of passengers (felt like half of the plane) must have had a virus or so or did not manage to visit the toilets at the departing airport.

At least one guy had a really explosive diarrhoe during the time I got my meal, since you look from 1 in a very nice 90 degree angle into the toilet, it becomes very annoying if there is such mass phenomen. Especially as the very special flavour in the air is maintained in 3 minutes intervals.

Since there is a second toilet at the end of the plane, perhaps it might be useful to direct the traffic the other way by adding a curtain for the corridor.

Thank you for your kind attention:)

Hello Bernie2012, I´ll pass it on. Maria

LufthansaGermanAirlines Nov 19, 12 7:30 am


Originally Posted by ctmaio (Post 19706073)
Dear LufthansaGermanAirlines,
hope you can help on this issue.
I enrolled in the Mychoice 2012 promotion with route FLR-VIE.
After I was initially awarded the bonus miles, on the 17th of July all miles were subtracted from my account (over 10.000 miles).
This is the line I see on my web account page for every flight I took on that route:
06/07/2012 FLORENZ-WIEN +750 +750
Vienna- Firenze +750
Kampagne Vienna Firenze 2012-07-17 -750
myChoice 2012 +750
Executive Bonus +188 +188
OS536/OS536
, V

starting from October, I am getting MyChoice miles again, but lost all flight from May to October:
24/10/2012 FLORENZ-WIEN +2.000 +2.000
Executive Bonus +500 +500
myChoice 2012 +4.000
OS536/OS536
Business Class, D

I have sent emails and called the service center so many times, with no help whatsoever!!
Any ideas how to get my miles back?
Thanks,
Cris

Dear ctmaic,

Could you kindly send me your Miles & More number via pm? I will then contact my colleagues for you.

Thanks in advance & enjoy your day,
Stefanie

LufthansaGermanAirlines Nov 19, 12 7:39 am


Originally Posted by Vit007 (Post 19706404)
Hello,

My mother flown YYZ-FRA-KBP and KBP-MUC-YUL.
United Mileage Plus number was entered on the reservation, I've checked to make sure it was there during the check-in, and she asked check-in agents to verify that United Mileage Plus number was there and they assured her that she will get her miles without any issues.

After 15 days, the miles were still not posted. When we contacted M&M, they suggested creating submitting missing miles request with United. It has been almost 15 days, and the miles have not posted yet. Could you please verify that Lufthansa will sent the miles? The reason for booking with Lufthansa was that it is a Star Alliance member, and that frequent flyer miles will be posted.

Please let me know which contact form needs to be filled out or which email address needs to be contacted to make sure that the miles do get posted.

Thank You!

Hi Vit007,

unfortunately, only United Airlines can credit miles to a MileagePlus account, even if the flight was with Lufthansa. Consequently our hands are tied. :-( I can therefore only recommend you to contact United Airlines again.

Crossing my fingers for you and your mother…
Stefanie

LufthansaGermanAirlines Nov 19, 12 7:43 am


Originally Posted by Intrugion (Post 19709395)
Hi LGA, it's been another week or so and I haven't heard anything from Lufthansa. I did contact my regional office on another matter and discussed this - they said there's nothing they can do and suggested I email (which I've done multiple times with no reply). Did you hear anything about my feedback on your side?

Dear intrugion,

I can confirm that my colleagues have received the details you've sent us and that means you will definitely be contacted . Our Customer Relations team is currently facing a high number of incoming feedbacks, may I therefore kindly ask you for a little bit more patience?

Thank you so much,
Stefanie

Paul4Travel Nov 19, 12 9:38 am


Originally Posted by LufthansaGermanAirlines (Post 19694105)

Originally Posted by Paul4Travel (Post 19687103)
I try to post also here (as suggested):

this summer i've flown MXP-EWR-SFO | LAX-FRA-VCE ;

booking classes were:
MXP-EWR K (UA)
EWR-SFO Y (UA)

LAX-FRA-VCE Y (LH)


when checked in at MXP, I gave my Miles More card to credit the miles.

on 15 Sep., i verified that on EWR-SFO flight, miles has been credited as class K (not the Y as previewed - 1500 miles less about), so i've tried to contact MM via online form: they denied the miles regularization.

So I've tried to send all the documents via fax, never replied!

finally I've tried via phone, and the agent told me to send via post mail the tkt receipt and a copy of my itinerary invoice - where was clearly stated my Y class ticket - to Miles and More in Verl (DE);

Miles More has never replied to it (i gave them my email, my phone number, my home address!).

On last monday i've called customer service again, and they told me that seems MM refused again to regularize my miles (they were not sure about it!).

Furthermore I highlighted them that MM correctly has credited the miles to the person who has flown with me on that itinerary (I've bought the tkts toghether, so same price and class!), and MM had correctly credited the miles amount into her MM card.


so, what can i do now?

Hi Paul4travel,

I understand the case - it indeed seems a 'little' strange. Let me take a deeper look into this matter by sendind me your details here http://f.lh.com/zVHQ.

I will get back soon!

Fatime

I would like to Thank LH Representative team on Flyertalk: today after 2 months of "fights", MM has credited me the correct miles amount!
This is exactly how a company's representative system should works! ;-)


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