Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Dec 10, 2013, 1:20 pm
#616
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
I can confirm that she is indeed getting retrofitted for the new business class, along with some other scheduled repair work. Will be off line for 2-3 weeks apparently....
Dec 11, 2013, 1:17 am
#618
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
please send me your contact information and a detailed description of the item you lost on board via PN. I'll see what I can do.
Vanessa
Dec 11, 2013, 9:25 am
#619
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
Dec 16, 2013, 8:18 am
#620
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
I've finally heard back from our A380 fleet contact and here's what he told us:
The A380 D-AIMF had been in the hangar for scheduled modification work for the last 7 weeks. Layout of the cabin is still unchanged. Beginning early next year we’ll start equipping our A380 with the new C/CL product and Flynet.
So fare there's no specific date set as to when the re-fitting or our A380s will start.
Vanessa
Dec 17, 2013, 9:02 am
#621
Join Date: Aug 2001
Location: NJ, USA
Programs: UA MM
Posts: 671
Left my Kindle on LH flight this afternoon - am still at FRA
Help - left my Kindle on JFK-FRA flight
Flew LH 405 from JFK-FRA - realized 30 mins after we landed, while in the lounge, that I left my Kindle in Seat 3C. The lounge dragon said nothing could be done, just email and hope they send it back. I have a 9 hr layover - went to service center, who asked me to go out to the check-in area and talk to lost and found. Did so. Was told they do a sweep and will have inventory of lost and found by 6 PM local time. My connecting flight is at 9:30 PM local time. Am at the senator lounge in terminal Z.
Is there anyone online who can help? I'll be calling the lost and found line in an hour at 6:00 PM but am hoping someone here can point me to a better way of retrieving my Kindle. Am on my way to a 2 weeks vacation and dreading the loss of my Kindle.
Help please?!
Flew LH 405 from JFK-FRA - realized 30 mins after we landed, while in the lounge, that I left my Kindle in Seat 3C. The lounge dragon said nothing could be done, just email and hope they send it back. I have a 9 hr layover - went to service center, who asked me to go out to the check-in area and talk to lost and found. Did so. Was told they do a sweep and will have inventory of lost and found by 6 PM local time. My connecting flight is at 9:30 PM local time. Am at the senator lounge in terminal Z.
Is there anyone online who can help? I'll be calling the lost and found line in an hour at 6:00 PM but am hoping someone here can point me to a better way of retrieving my Kindle. Am on my way to a 2 weeks vacation and dreading the loss of my Kindle.
Help please?!
Dec 19, 2013, 4:55 am
#622
Join Date: Mar 2009
Location: GVA,OPO
Programs: BD the last decent FFP
Posts: 1,856
What exactly are the Taxes and fees due on award bookings?
Dear Lurkers,
I have 1 question (Q) and 1 request(R):
Q: What exactly are the Taxes and fees due currently on award bookings?
R: Can we please have a breakdown of what we are being charged for during the checkout process while redeeming awards?
Example of the lack of clarity (being debated in a separate thread):
Revenue ticket LHR-FRA-JNB-FRA-LHR: GBP 499.64 (732.12 CHF according to your embedded currency converter):
Same flights/day/route on M&M award flights: 60k miles + 733.50CHF (I'm Swiss based that's what I get with no details):
So in summary I would end up paying 1.5CHF more on top of 60k miles if taking the award instead of a paid fare. How is this even logical?
Thank you!
I have 1 question (Q) and 1 request(R):
Q: What exactly are the Taxes and fees due currently on award bookings?
R: Can we please have a breakdown of what we are being charged for during the checkout process while redeeming awards?
Example of the lack of clarity (being debated in a separate thread):
Revenue ticket LHR-FRA-JNB-FRA-LHR: GBP 499.64 (732.12 CHF according to your embedded currency converter):
Same flights/day/route on M&M award flights: 60k miles + 733.50CHF (I'm Swiss based that's what I get with no details):
So in summary I would end up paying 1.5CHF more on top of 60k miles if taking the award instead of a paid fare. How is this even logical?
Thank you!
Dec 20, 2013, 6:56 am
#623
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
Dear Lurkers,
I have 1 question (Q) and 1 request(R):
Q: What exactly are the Taxes and fees due currently on award bookings?
R: Can we please have a breakdown of what we are being charged for during the checkout process while redeeming awards?
Example of the lack of clarity (being debated in a separate thread):
Revenue ticket LHR-FRA-JNB-FRA-LHR: GBP 499.64 (732.12 CHF according to your embedded currency converter):
Same flights/day/route on M&M award flights: 60k miles + 733.50CHF (I'm Swiss based that's what I get with no details):
So in summary I would end up paying 1.5CHF more on top of 60k miles if taking the award instead of a paid fare. How is this even logical?
Thank you!
I have 1 question (Q) and 1 request(R):
Q: What exactly are the Taxes and fees due currently on award bookings?
R: Can we please have a breakdown of what we are being charged for during the checkout process while redeeming awards?
Example of the lack of clarity (being debated in a separate thread):
Revenue ticket LHR-FRA-JNB-FRA-LHR: GBP 499.64 (732.12 CHF according to your embedded currency converter):
Same flights/day/route on M&M award flights: 60k miles + 733.50CHF (I'm Swiss based that's what I get with no details):
So in summary I would end up paying 1.5CHF more on top of 60k miles if taking the award instead of a paid fare. How is this even logical?
Thank you!
Dear GBM.flights
Q:
Award bookings include the same taxes and fees as revenue tickets. The following taxes and fees are being charged for the provided routing irrespective of the ticket type:
FUEL SURCHARGE // AIR PASSENGER DUTY FOR UNITED KINGDOM // PASSENGER SERVICE CHARGE FOR UNITED KINGDOM // AIR TRANSPORT TAX FOR GERMANY // PASSENGER SERVICE CHARGE FOR GERMANY // AIRPORT SECURITY CHARGE FOR GERMANY // SOUTH AFRICA PASSENGER SAFETY CHARGE // PASSENGER SERVICE CHARGE FOR SOUTH AFRICA // PASSENGER SERVICE SECURITY CHARGE FOR SOUTH AFRICA // AIR PASSENGER TAX FOR SOUTH AFRICA.
The amount depends on the airport of departure. On regular rates, we sometimes do have offers for specific routes, where Lufthansa decides to take over the costs of fees and taxes. Exceptions of this type can be made for promotional fares but unfortunately cannot be offered for Miles & More award tickets. I hope this answers your question.
R:
I will forward your request regarding a breakdown of the specific taxes and fees when purchasing a Miles & More ticket.
Wishing you a Merry Christmas and a Happy New Year!
Stefanie
Dec 20, 2013, 8:28 am
#624
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
Dear Flyertalkers,
another year has passed – and we truly enjoyed “flyertalking” with you!
It is now time for our annual Christmas leave – but we will be back on January 6th, 2014. As in the past, any remaining open questions will be answered our return to the office.
We wish you a wonderful holiday season and all the best for the new year! Please keep you feedback coming in 2014!
All the best from your Lufthansa Flyertalk Team
another year has passed – and we truly enjoyed “flyertalking” with you!
It is now time for our annual Christmas leave – but we will be back on January 6th, 2014. As in the past, any remaining open questions will be answered our return to the office.
We wish you a wonderful holiday season and all the best for the new year! Please keep you feedback coming in 2014!
All the best from your Lufthansa Flyertalk Team
Dec 20, 2013, 3:27 pm
#625
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
The amount depends on the airport of departure. On regular rates, we sometimes do have offers for specific routes, where Lufthansa decides to take over the costs of fees and taxes. Exceptions of this type can be made for promotional fares but unfortunately cannot be offered for Miles & More award tickets. I hope this answers your question.
HTB.
Jan 6, 2014, 5:48 am
#626
Join Date: Jan 2011
Programs: AB Gold, LH FTL, ST ElitePlus, HH Gold, LeClub Plat, Melia Gold
Posts: 130
First of all, happy new year!
I hope LH Group will do a better job at giving check-in instructions to third party operators.
Just last saturday for an ALC-BRU (SN) fully booked flight, there were only two desks, the business class check-in indicated only by a lame computer-printed A4 sheet "Premium Check-in", resulting in confusion, where of course economy class passengers were checked-in too, while the only two business class passengers (and with sen status) had to wait...the check-in person also didn't know that 1) biz/sen has the right to a priority luggage tag 2) priority tag is to be attached together with the luggage tag and not placed on the bag with a sticker...(had never seen this before...)
So I understand times are hard, but if even premium passengers (with status, not that it matters) have to endure incompetent personnel resulting in low-cost-style treatment (and it's true for bigger airport not just ALC), I see no reason why I shouldn't switch to AB which had 5 desks and one clearly indicated priority line. Why is it so hard???
I hope LH Group will do a better job at giving check-in instructions to third party operators.
Just last saturday for an ALC-BRU (SN) fully booked flight, there were only two desks, the business class check-in indicated only by a lame computer-printed A4 sheet "Premium Check-in", resulting in confusion, where of course economy class passengers were checked-in too, while the only two business class passengers (and with sen status) had to wait...the check-in person also didn't know that 1) biz/sen has the right to a priority luggage tag 2) priority tag is to be attached together with the luggage tag and not placed on the bag with a sticker...(had never seen this before...)
So I understand times are hard, but if even premium passengers (with status, not that it matters) have to endure incompetent personnel resulting in low-cost-style treatment (and it's true for bigger airport not just ALC), I see no reason why I shouldn't switch to AB which had 5 desks and one clearly indicated priority line. Why is it so hard???
Jan 7, 2014, 8:31 am
#627
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
First of all, happy new year!
I hope LH Group will do a better job at giving check-in instructions to third party operators.
Just last saturday for an ALC-BRU (SN) fully booked flight, there were only two desks, the business class check-in indicated only by a lame computer-printed A4 sheet "Premium Check-in", resulting in confusion, where of course economy class passengers were checked-in too, while the only two business class passengers (and with sen status) had to wait...the check-in person also didn't know that 1) biz/sen has the right to a priority luggage tag 2) priority tag is to be attached together with the luggage tag and not placed on the bag with a sticker...(had never seen this before...)
So I understand times are hard, but if even premium passengers (with status, not that it matters) have to endure incompetent personnel resulting in low-cost-style treatment (and it's true for bigger airport not just ALC), I see no reason why I shouldn't switch to AB which had 5 desks and one clearly indicated priority line. Why is it so hard???
I hope LH Group will do a better job at giving check-in instructions to third party operators.
Just last saturday for an ALC-BRU (SN) fully booked flight, there were only two desks, the business class check-in indicated only by a lame computer-printed A4 sheet "Premium Check-in", resulting in confusion, where of course economy class passengers were checked-in too, while the only two business class passengers (and with sen status) had to wait...the check-in person also didn't know that 1) biz/sen has the right to a priority luggage tag 2) priority tag is to be attached together with the luggage tag and not placed on the bag with a sticker...(had never seen this before...)
So I understand times are hard, but if even premium passengers (with status, not that it matters) have to endure incompetent personnel resulting in low-cost-style treatment (and it's true for bigger airport not just ALC), I see no reason why I shouldn't switch to AB which had 5 desks and one clearly indicated priority line. Why is it so hard???
I am sorry to hear about your negative experience with Brussels Airlines.
Even though SN is part of the Lufthansa Group, we are only able to handle inquiries regarding Lufthansa Passenger Airlines. May I therefore recommend that you send your feedback to Brussels Airlines?
Stefanie
Jan 8, 2014, 7:14 am
#629
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
Hi there,
I've now sent two emails in two weeks about my experience on this flight, and have yet to get a response. Can you help?
Thanks!
I've now sent two emails in two weeks about my experience on this flight, and have yet to get a response. Can you help?
Thanks!
I'm sorry that you haven't heard from Customer Relations after you contacted them regarding your flight experience. Unfortunately they are facing a backlog and answers are taking a bit longer. But you can send me your Feedback-ID as private message and I will forward it again and ask my colleagues to get in touch with you as soon as possible.
Jens
Jan 8, 2014, 7:21 am
#630
Join Date: Apr 2008
Posts: 1,151
Dear LM225,
I'm sorry that you haven't heard from Customer Relations after you contacted them regarding your flight experience. Unfortunately they are facing a backlog and answers are taking a bit longer. But you can send me your Feedback-ID as private message and I will forward it again and ask my colleagues to get in touch with you as soon as possible.
Jens
I'm sorry that you haven't heard from Customer Relations after you contacted them regarding your flight experience. Unfortunately they are facing a backlog and answers are taking a bit longer. But you can send me your Feedback-ID as private message and I will forward it again and ask my colleagues to get in touch with you as soon as possible.
Jens