FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Lufthansa, Austrian, Swiss, Brussels, LOT and Other Partners | Miles & More (https://www.flyertalk.com/forum/lufthansa-austrian-swiss-brussels-lot-other-partners-miles-more-495/)
-   -   Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines (https://www.flyertalk.com/forum/lufthansa-austrian-swiss-brussels-lot-other-partners-miles-more/1390816-feedback-thread-official-lh-lurker-s-lufthansagermanairlines.html)

LufthansaFlyer Dec 10, 2013 1:20 pm


Originally Posted by oliver2002 (Post 21937377)
Dear Lurkers,
could you let us know what is going on with the A380 with registration D-AIMF? Is it down for a C or D check? Is it getting the new C product?

I can confirm that she is indeed getting retrofitted for the new business class, along with some other scheduled repair work. Will be off line for 2-3 weeks apparently....

econprof Dec 10, 2013 6:07 pm

Lost Item
 
Hi, LH Lurkers...

I lost a personal item on LH 408 (DUS-EWR) today. What is the best way for me to try to track it down?

Thanks!

econprof

LufthansaGermanAirlines Dec 11, 2013 1:17 am


Originally Posted by econprof (Post 21942852)
Hi, LH Lurkers...

I lost a personal item on LH 408 (DUS-EWR) today. What is the best way for me to try to track it down?

Thanks!

econprof

Hi econprof,
please send me your contact information and a detailed description of the item you lost on board via PN. I'll see what I can do.
Vanessa

LufthansaFlyer Dec 11, 2013 9:25 am


Originally Posted by econprof (Post 21942852)
Hi, LH Lurkers...

I lost a personal item on LH 408 (DUS-EWR) today. What is the best way for me to try to track it down?

Thanks!

econprof

Sent you a PM with contact info for EWR station mgr/ lost & Found.

LufthansaGermanAirlines Dec 16, 2013 8:18 am


Originally Posted by oliver2002 (Post 21937377)
Dear Lurkers,
could you let us know what is going on with the A380 with registration D-AIMF? Is it down for a C or D check? Is it getting the new C product?

Dear oliver2002,
I've finally heard back from our A380 fleet contact and here's what he told us:
The A380 D-AIMF had been in the hangar for scheduled modification work for the last 7 weeks. Layout of the cabin is still unchanged. Beginning early next year we’ll start equipping our A380 with the new C/CL product and Flynet.
So fare there's no specific date set as to when the re-fitting or our A380s will start.
Vanessa

pindi Dec 17, 2013 9:02 am

Left my Kindle on LH flight this afternoon - am still at FRA
 
Help - left my Kindle on JFK-FRA flight

Flew LH 405 from JFK-FRA - realized 30 mins after we landed, while in the lounge, that I left my Kindle in Seat 3C. The lounge dragon said nothing could be done, just email and hope they send it back. I have a 9 hr layover - went to service center, who asked me to go out to the check-in area and talk to lost and found. Did so. Was told they do a sweep and will have inventory of lost and found by 6 PM local time. My connecting flight is at 9:30 PM local time. Am at the senator lounge in terminal Z.

Is there anyone online who can help? I'll be calling the lost and found line in an hour at 6:00 PM but am hoping someone here can point me to a better way of retrieving my Kindle. Am on my way to a 2 weeks vacation and dreading the loss of my Kindle.

Help please?!

GBM.flights Dec 19, 2013 4:55 am

What exactly are the Taxes and fees due on award bookings?
 
Dear Lurkers,

I have 1 question (Q) and 1 request(R):
Q: What exactly are the Taxes and fees due currently on award bookings?
R: Can we please have a breakdown of what we are being charged for during the checkout process while redeeming awards?

Example of the lack of clarity (being debated in a separate thread):
Revenue ticket LHR-FRA-JNB-FRA-LHR: GBP 499.64 (732.12 CHF according to your embedded currency converter):
https://lh4.googleusercontent.com/-S...+paid+fare.jpg

Same flights/day/route on M&M award flights: 60k miles + 733.50CHF (I'm Swiss based that's what I get with no details):
https://lh5.googleusercontent.com/-k...no/Thieves.jpg

So in summary I would end up paying 1.5CHF more on top of 60k miles if taking the award instead of a paid fare. How is this even logical?

Thank you!

LufthansaGermanAirlines Dec 20, 2013 6:56 am


Originally Posted by GBM.flights (Post 21992988)
Dear Lurkers,

I have 1 question (Q) and 1 request(R):
Q: What exactly are the Taxes and fees due currently on award bookings?
R: Can we please have a breakdown of what we are being charged for during the checkout process while redeeming awards?

Example of the lack of clarity (being debated in a separate thread):
Revenue ticket LHR-FRA-JNB-FRA-LHR: GBP 499.64 (732.12 CHF according to your embedded currency converter):
https://lh4.googleusercontent.com/-S...+paid+fare.jpg

Same flights/day/route on M&M award flights: 60k miles + 733.50CHF (I'm Swiss based that's what I get with no details):
https://lh5.googleusercontent.com/-k...no/Thieves.jpg

So in summary I would end up paying 1.5CHF more on top of 60k miles if taking the award instead of a paid fare. How is this even logical?

Thank you!


Dear GBM.flights
Q:
Award bookings include the same taxes and fees as revenue tickets. The following taxes and fees are being charged for the provided routing irrespective of the ticket type:
FUEL SURCHARGE // AIR PASSENGER DUTY FOR UNITED KINGDOM // PASSENGER SERVICE CHARGE FOR UNITED KINGDOM // AIR TRANSPORT TAX FOR GERMANY // PASSENGER SERVICE CHARGE FOR GERMANY // AIRPORT SECURITY CHARGE FOR GERMANY // SOUTH AFRICA PASSENGER SAFETY CHARGE // PASSENGER SERVICE CHARGE FOR SOUTH AFRICA // PASSENGER SERVICE SECURITY CHARGE FOR SOUTH AFRICA // AIR PASSENGER TAX FOR SOUTH AFRICA.
The amount depends on the airport of departure. On regular rates, we sometimes do have offers for specific routes, where Lufthansa decides to take over the costs of fees and taxes. Exceptions of this type can be made for promotional fares but unfortunately cannot be offered for Miles & More award tickets. I hope this answers your question.
R:
I will forward your request regarding a breakdown of the specific taxes and fees when purchasing a Miles & More ticket.

Wishing you a Merry Christmas and a Happy New Year!
Stefanie

LufthansaGermanAirlines Dec 20, 2013 8:28 am

Dear Flyertalkers,

another year has passed – and we truly enjoyed “flyertalking” with you!
It is now time for our annual Christmas leave – but we will be back on January 6th, 2014. As in the past, any remaining open questions will be answered our return to the office.

We wish you a wonderful holiday season and all the best for the new year! Please keep you feedback coming in 2014!

All the best from your Lufthansa Flyertalk Team

htb Dec 20, 2013 3:27 pm


Originally Posted by LufthansaGermanAirlines (Post 21999828)
The amount depends on the airport of departure. On regular rates, we sometimes do have offers for specific routes, where Lufthansa decides to take over the costs of fees and taxes. Exceptions of this type can be made for promotional fares but unfortunately cannot be offered for Miles & More award tickets. I hope this answers your question.

A related question. Does Lufthansa believe that it is offering loyal customers a fair value for the accumulated miles when exchanged for a flight award? I'm a bit confused because it's becoming more and more frequent that a flight award costs more in fees and taxes on top of the miles than a regular revenue seat would cost (and for which miles can be earned), and I don't like to do business with companies that seem to take advantage of their customers.

HTB.

Andoreasu Jan 6, 2014 5:48 am

First of all, happy new year!

I hope LH Group will do a better job at giving check-in instructions to third party operators.
Just last saturday for an ALC-BRU (SN) fully booked flight, there were only two desks, the business class check-in indicated only by a lame computer-printed A4 sheet "Premium Check-in", resulting in confusion, where of course economy class passengers were checked-in too, while the only two business class passengers (and with sen status) had to wait...the check-in person also didn't know that 1) biz/sen has the right to a priority luggage tag 2) priority tag is to be attached together with the luggage tag and not placed on the bag with a sticker...(had never seen this before...)
So I understand times are hard, but if even premium passengers (with status, not that it matters) have to endure incompetent personnel resulting in low-cost-style treatment (and it's true for bigger airport not just ALC), I see no reason why I shouldn't switch to AB which had 5 desks and one clearly indicated priority line. Why is it so hard??? :td:

LufthansaGermanAirlines Jan 7, 2014 8:31 am


Originally Posted by Andoreasu (Post 22094023)
First of all, happy new year!

I hope LH Group will do a better job at giving check-in instructions to third party operators.
Just last saturday for an ALC-BRU (SN) fully booked flight, there were only two desks, the business class check-in indicated only by a lame computer-printed A4 sheet "Premium Check-in", resulting in confusion, where of course economy class passengers were checked-in too, while the only two business class passengers (and with sen status) had to wait...the check-in person also didn't know that 1) biz/sen has the right to a priority luggage tag 2) priority tag is to be attached together with the luggage tag and not placed on the bag with a sticker...(had never seen this before...)
So I understand times are hard, but if even premium passengers (with status, not that it matters) have to endure incompetent personnel resulting in low-cost-style treatment (and it's true for bigger airport not just ALC), I see no reason why I shouldn't switch to AB which had 5 desks and one clearly indicated priority line. Why is it so hard??? :td:

Dear Andoreasu,
I am sorry to hear about your negative experience with Brussels Airlines.
Even though SN is part of the Lufthansa Group, we are only able to handle inquiries regarding Lufthansa Passenger Airlines. May I therefore recommend that you send your feedback to Brussels Airlines?
Stefanie

LM225 Jan 7, 2014 5:28 pm

Hi there,

I've now sent two emails in two weeks about my experience on this flight, and have yet to get a response. Can you help?

Thanks!

LufthansaGermanAirlines Jan 8, 2014 7:14 am


Originally Posted by LM225 (Post 22106901)
Hi there,

I've now sent two emails in two weeks about my experience on this flight, and have yet to get a response. Can you help?

Thanks!

Dear LM225,
I'm sorry that you haven't heard from Customer Relations after you contacted them regarding your flight experience. Unfortunately they are facing a backlog and answers are taking a bit longer. But you can send me your Feedback-ID as private message and I will forward it again and ask my colleagues to get in touch with you as soon as possible.
Jens

LM225 Jan 8, 2014 7:21 am


Originally Posted by LufthansaGermanAirlines (Post 22110033)
Dear LM225,
I'm sorry that you haven't heard from Customer Relations after you contacted them regarding your flight experience. Unfortunately they are facing a backlog and answers are taking a bit longer. But you can send me your Feedback-ID as private message and I will forward it again and ask my colleagues to get in touch with you as soon as possible.
Jens

PM'ed, thank you.


All times are GMT -6. The time now is 6:04 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.