Originally Posted by Zeehe (Post 19418755)

Couldn't have said it better, I fully agree with the above.

Originally Posted by htb (Post 19417179)

Thanks for the reply. However, I'm afraid my point didn't come across well. Simply more and more people using online media to give feedback does not back the claim that customers prefer to give online feedback. Some prefer that, some don't. Some prefer one at one time and the other at another time. Pretending to be customer oriented by removing the paper feedback option makes me feel that LH is being dishonest. As each and every time LH is using this marketing speak makes me feel that way about LH.

I feel insulted each time I have to read something like this, statements that presume that the reader won't notice the hypocrisy.

HTB.

Originally Posted by szg (Post 19421005)

How long does it take to get the reclaimed miles on my account ?

The only answer I got back was following:

Sehr geehrter Herr szg,

vielen Dank für Ihre E-Mails.

Gerne haben wir Ihre Flugdaten vom XX. und XX. September 2012 für Sie aufgenommen. Nach erfolgter Prüfung informieren wir Sie mehrere Monate rückwirkend auf Ihren Meilenkonten unter www.miles-and-more.com.

Can you explain me the last sentence ? :confused:

Thanks in advance.

Originally Posted by LufthansaGermanAirlines (Post 19422288)

I am sorry that you feel that I didn't get your point. To put it differently: We are of course aware that some passengers prefer the paper forms - but in the end we decided to follow the online trend, which admittedly is also the more cost-efficient process. The effects of this switch will nevertheless be monitored. To this means I will of course pass your input on.

Michaela

Originally Posted by aidanc (Post 19434615)

Dear Team,

I'm 19 status miles short of the SEN threshold, and have travel booked for October/November which will exceed the 100K. (CDG, JNB, MUC booked, RUH in the mix).

Is it possible to force my status change now, so I have SEN, prior to my next set of flights in about 10 days time.

Thanks,

Aidan

Originally Posted by RooFlyer (Post 19417807)

Hello Michaela, Anna, Elke, Vanessa, Fatime and Isabell,

Simple question: when we submit a question to "customer feedback" on your web site (as opposed to a comment), does it actually get read by a human being, and if so, what is a reasonable time for a reply to be expected?

Recently I submitted a query seeking some information regarding a complaint (no need to go into details). I received an automated reply with a 'FB-ID' number and the statement "Our Customer Feedback Management team will contact you shortly in this matter". However, 3 weeks later I have heard nothing (??"shortly"??). A follow-up e-mail to the reply met with the same dead pan response.

Frustrated by the lack of respone I attempted to telephone, but found no-one across 2 continents able to take a query, only reservations etc. Eventually after much time and phone cost, I did find some-one who supplied the information. I've heard nothing back in respect to this core issue either.

Does Lufthansa take any notice at all of when its customers write to it? Or do we have to complain again, again and again to get the airline's attention?

Thanks & regards

Originally Posted by seat 1a (Post 19421607)

What is customer equity ?
Higher value - in terms of what?

Originally Posted by Tyrolean (Post 19437578)

Hi LH Lurkers,

I really have a big problem with an LX Retrocredit. The flight was rebooked twice due operational problems. We had four attempts for the retrocredit, but only get the "Passenger not on Board" response.

It was a segment in the middle of a nonflexible itinary. Not flying would have resulted a cancellation of the last legs.
The ticket is processed correctly in Partner Plus Benefit.
We tried it online first, then we sent in Boarding Passes and Passenger receipts.

What makes it so hard for Miles and More just to credit those segments?
I am sick of running after a few miles (but they are important for Status requalification this year).

Is this normal?

Originally Posted by RooFlyer (Post 19438954)

After a PM enquiry from one of our Official Lufthansa lurkers, I laid out my issue in some detail. A day later, I received a reply to my issue from the respective LH office.

Whilst not entirely satisfied with that LH office response, it appears that our friends here can actually grease the LH wheels. :) So thanks, Fatime !

Originally Posted by szg (Post 19421005)

How long does it take to get the reclaimed miles on my account ?

The only answer I got back was following:

Sehr geehrter Herr szg,

vielen Dank für Ihre E-Mails.

Gerne haben wir Ihre Flugdaten vom XX. und XX. September 2012 für Sie aufgenommen. Nach erfolgter Prüfung informieren wir Sie mehrere Monate rückwirkend auf Ihren Meilenkonten unter www.miles-and-more.com.

Can you explain me the last sentence ? :confused:

Thanks in advance.

Originally Posted by GBM.flights (Post 19415012)

Hi LufthansaGermanAirlines team,

Glad to have you around in this 3.0 version.
I have a question regarding Paying taxes using Miles (Intra-Europe)
Your new one-way feature (great to have it online) is charging for a one way the same as a return (15'000 miles).
Will this be corrected?

Thanks in advance
GBM

Originally Posted by aidanc (Post 19434615)

Dear Team,

I'm 19 status miles short of the SEN threshold, and have travel booked for October/November which will exceed the 100K. (CDG, JNB, MUC booked, RUH in the mix).

Is it possible to force my status change now, so I have SEN, prior to my next set of flights in about 10 days time.

Thanks,

Aidan

Originally Posted by LufthansaGermanAirlines (Post 19442619)

Dear szg,

I was able to find out the following regarding the display of the mileage account: All activities within 90 days will be displayed retroactively from the date of the most recent activity. Status customers as Senators and HON Circle Members also have the opportunity to view an account history where activities within this time frame are shown. The retrocredit of missing miles can take up to 14 days to appear on your statement.

I hope this will shed some light on the matter. Best, Fatime